|
|
|
|
ARIS BPM Consultant Resume
|
| Desired Industry: Interpreter/Translators |
SpiderID: 71778 |
| Desired Job Location: San Jose, California |
Date Posted: 3/10/2014 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediate Available |
| Desired Wage: negotiable |
|
|
U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Undecided |
Experience:
Executive Summary
A dynamic professional with more
than 7 years of experience in Customer
Relationship Management, Team Management
and Business Process Modelling.
Worked with B.A. Continuum India
Pvt. Ltd, a subsidiary of Bank of
America as a Team Developer , ARIS
Modeller
As a part of BPM team, Adroit
worked towards understanding client
requirements, eliminating unnecessary
procedures.
Proficient in using BPM tools
like ARIS and Visio.
Possess excellent interpersonal,
communication & organizational skills
with proven abilities in team
management, customer relationship
management.
Experience in continuous
improvement methodologies (e.g. Six
Sigma, Lean, Process Re engineering,
etc.)
Worked on different six sigma
tools.
Experienced with MS Office
Suite, especially Excel and Pivot
tables, MS Word and presentation
skills.
Audited US mortgage loans to
ensure they comply with Home Mortgage
Disclosure Act. Also ensuring that none
of the loans are having defects which
could turn them into unsalable
securities.
Employment Record
Tenure Company Name
Designation
16th Oct’06-Oct’08 B.A. Continuum
India Pvt. Ltd Team Member
Oct’08 –15thApril ‘11 B.A. Continuum
India Pvt. Ltd Sr.Team Member
/Trainer/ Supervisor
April’11- Nov’13 B.A. Continuum
India Pvt. Ltd Team Developer
Roles & Responsibilities
• Build and maintain modeller
skills, knowledge for the assigned
business area
• Transfer knowledge and skills to
modelers in the project / business area
• Providing direction and to
support ARIS users in project / business
area
• Coordinates ARIS training and
escalates training ‘no shows’
• Facilitate process capture and
design sessions
• Captured as-is and to-be
processes in ARIS or other process
modeling toolsets
• Performed process analysis to
provide improvement / optimization
recommendations
• Applied Six Sigma and Lean
methodologies to process improvement
initiative.
• Created and managed enterprise
process repositories and interpret
integration of process frameworks
• Ensured that SBSA modelling
standards and ARIS toolset competency is
maintained
• Assisted in identifying and up-
skilling of an ARIS Champion successor
• Adherence to standards and
governance:
• To communicate updated
information on ARIS methods and
standards to respective project /
business area
• Adopted standard approach across
the project / business area, and
adherence to SBSA modeling standards
• Ensured that all models and
relevant attributes are correctly
modelled in ARIS.
• Understanding of process flow
diagramming and documentation
• Microsoft applications (Word,
Excel, Visio, Power Point)
• Managed complex relationships
between various professional disciplines
and organizational levels and to make it
efficient and effective.
• Used creative and innovative
problem diagnosis and solving techniques
that will produce performance
improvements.
• Applied process thinking,
process design and process improvement
methodologies to generate significant
measurable benefits.
• Executed First Round Quality
Assurance on the processes modelled by
the modelers
• Provided QA feedback to modelers
and ensure that models are standards
compliant
• Submited QA requests to the
process Controller in a timely manner
• Governed the movement of objects
and models to the relevant folders
within the group folder structure (i.e.
WIP folder, QA and relevant signoff
folder)
• Facilitated the movement of
models to and from the Enterprise
Library
• ARIS Utilisation
• Facilitated the use of existing
models when new projects start (re-use)
• Facilitated successful
generation and signoff of the FSS
document
• Kept track all Functional System
Specifications, Blueprints and Technical
System Specifications that are not
modeled and ensure that all decisions
related to it is logged and communicated
• Assisted in stakeholder
management and monitoring ARIS
expectations
• Consolidated queries, requests
or issues and communicate it through to
the ARIS Team
• Submit required information for
management reports
Team Management
• Conducted monthly one-one
meetings with the aligned associates.
• Handled Performance Appraisals
for the aligned associates.
• Ensured that the teams adhere to
all the quality tool and procedures.
• Ensured team adhere to
Productivity and Quality procedures
simultaneously.
• Career mapping the associates by
identifying their educational needs,
strengths/opportunities and develop them
accordingly for the next /parallel value
adding roles.
• Align team member’s need with
process need and clearly defining
individual performance rolls up to team
output and vice-versa.
• Undertaking responsibilities of
reporting Critical to Compliance data.
• Ensured meeting the team target
on daily basis.
• Hired new team members and other
staff.
• Prepared team reviews on weekly
basis and showing the trend of team
performance week on week basis.
Process Management
• Actively involved in the
transitioning of processes in adherence
with the client’s requirements.
• Undertaking responsibilities of
removing unnecessary procedures in
process for efficient functioning.
• Ensured uniformity in the
process understanding at the client’s
and the organization’s end.
• Implemented six sigma projects
and standards for better efficiency with
increased margins.
Customer Relationship Management
• Understanding customer’s
problems with the system & providing
right information & handling escalation.
• Mapping client’s, identifying
improvement areas & implementing
measures to maximize satisfaction
levels.
• Ensuring continuous interaction
with the customer to make sure that area
of concern can be worked upon for
improved service levels.
• Making the customer compliant as
per the guidelines provided by the bank,
in addition to keep a check on the
financial transactions done by the
individuals and the organization and
keep a close tab on the same. As, from
where they are getting the funds.
• Setting out quality standards
for various operational areas, ensuring
a high-quality customer experience while
adhering to the SLA’s.
Areas of Expertise
--Experienced in ARIS suite of products
for process strategy, design,
implementation and control.
--Delivering business process management
efforts with ARIS focused on process
modelling, improvement, customization
and integration.
--Process consulting engagements with
various Customers
--Validating and Evaluating Business
Processes models using Filters and
Checks.
--Vast experience of BPM Tool-ARIS :
ARIS Admin Activities, Simulation,
Backup, Import - Export, Cleansing,
Synchronization, Semantic Check,
Reporting, Maintaining Filters, Process
Generator, Scripting, Merging of
Databases
--Generating various types of Customized
Reports of the processes for external
Presentation as well as analysis
purpose.
--Reporting on ARIS in multiple formats
viz.
ARIS Express
ARIS Business Publisher
ARIS Business Designer
ARIS Business Architect
VISIO
Business Process Modelling
Business Process Management
Process Designing
Process Governance
Release Cycle Management
Operational Risk Identification
Compliance Risk Identification
Control Mapping
Process Framework
Six Sigma
Lean
Specialties:
Business Process Mapping and Analysis
Virtual/Classroom training
Business Process Design and Modelling
Accomplishments:
Accredited for selected as a
Trainer for the entire process, got
feedback scores as 4.35 out of 5.
Best Performance for the
assigned teams on monthly basis.
Global recognition on best
performance across both HYD & GGN site.
Trainings Attended
Getting started as a Manager
Team Handling
Time Management
Six Sigma Basic
IT Skills
Exceptionally good with MS
Excel, MS office , PowerPoint, Word.
Personal Vitae
Address : 4/94 A-5 Shivaji
Nagar, Gurgaon
Date of Birth : 26th Mar
1985
Qualifications :
Graduation -B.Sc [Delhi University
]SriVenkateswaraCollege 70% in 2005
Senior Secondary High School,from CBSE
Boardwith 82% in 2002.
Secondary High School,from CBSE
Boardwith 83% in2000.
Total Experience 7 years
Highest Education: B.Sc from Sri
VenketeswaraCollege, Delhi University
DOB: 26 Mar 85
Current address: 750 North King Rd,
Apartment No. 1114, San Jose,CA , 95133
Education:
Graduation -B.Sc [Delhi University
]SriVenkateswaraCollege 70% in 2005
Senior Secondary High School,from CBSE
Boardwith 82% in 2002.
Secondary High School,from CBSE
Boardwith 83% in2000.
Skills:
Executive Summary
A dynamic professional with more
than 7 years of experience in Customer
Relationship Management, Team Management
and Business Process Modelling.
Worked with B.A. Continuum India
Pvt. Ltd, a subsidiary of Bank of
America as a Team Developer , ARIS
Modeller
As a part of BPM team, Adroit
worked towards understanding client
requirements, eliminating unnecessary
procedures.
Proficient in using BPM tools
like ARIS and Visio.
Possess excellent interpersonal,
communication & organizational skills
with proven abilities in team
management, customer relationship
management.
Experience in continuous
improvement methodologies (e.g. Six
Sigma, Lean, Process Re engineering,
etc.)
Worked on different six sigma
tools.
Experienced with MS Office
Suite, especially Excel and Pivot
tables, MS Word and presentation
skills.
Audited US mortgage loans to
ensure they comply with Home Mortgage
Disclosure Act. Also ensuring that none
of the loans are having defects which
could turn them into unsalable
securities.
Employment Record
Tenure Company Name
Designation
16th Oct’06-Oct’08 B.A. Continuum
India Pvt. Ltd Team Member
Oct’08 –15thApril ‘11 B.A. Continuum
India Pvt. Ltd Sr.Team Member
/Trainer/ Supervisor
April’11- Nov’13 B.A. Continuum
India Pvt. Ltd Team Developer
Roles & Responsibilities
• Build and maintain modeller
skills, knowledge for the assigned
business area
• Transfer knowledge and skills to
modelers in the project / business area
• Providing direction and to
support ARIS users in project / business
area
• Coordinates ARIS training and
escalates training ‘no shows’
• Facilitate process capture and
design sessions
• Captured as-is and to-be
processes in ARIS or other process
modeling toolsets
• Performed process analysis to
provide improvement / optimization
recommendations
• Applied Six Sigma and Lean
methodologies to process improvement
initiative.
• Created and managed enterprise
process repositories and interpret
integration of process frameworks
• Ensured that SBSA modelling
standards and ARIS toolset competency is
maintained
• Assisted in identifying and up-
skilling of an ARIS Champion successor
• Adherence to standards and
governance:
• To communicate updated
information on ARIS methods and
standards to respective project /
business area
• Adopted standard approach across
the project / business area, and
adherence to SBSA modeling standards
• Ensured that all models and
relevant attributes are correctly
modelled in ARIS.
• Understanding of process flow
diagramming and documentation
• Microsoft applications (Word,
Excel, Visio, Power Point)
• Managed complex relationships
between various professional disciplines
and organizational levels and to make it
efficient and effective.
• Used creative and innovative
problem diagnosis and solving techniques
that will produce performance
improvements.
• Applied process thinking,
process design and process improvement
methodologies to generate significant
measurable benefits.
• Executed First Round Quality
Assurance on the processes modelled by
the modelers
• Provided QA feedback to modelers
and ensure that models are standards
compliant
• Submited QA requests to the
process Controller in a timely manner
• Governed the movement of objects
and models to the relevant folders
within the group folder structure (i.e.
WIP folder, QA and relevant signoff
folder)
• Facilitated the movement of
models to and from the Enterprise
Library
• ARIS Utilisation
• Facilitated the use of existing
models when new projects start (re-use)
• Facilitated successful
generation and signoff of the FSS
document
• Kept track all Functional System
Specifications, Blueprints and Technical
System Specifications that are not
modeled and ensure that all decisions
related to it is logged and communicated
• Assisted in stakeholder
management and monitoring ARIS
expectations
• Consolidated queries, requests
or issues and communicate it through to
the ARIS Team
• Submit required information for
management reports
Team Management
• Conducted monthly one-one
meetings with the aligned associates.
• Handled Performance Appraisals
for the aligned associates.
• Ensured that the teams adhere to
all the quality tool and procedures.
• Ensured team adhere to
Productivity and Quality procedures
simultaneously.
• Career mapping the associates by
identifying their educational needs,
strengths/opportunities and develop them
accordingly for the next /parallel value
adding roles.
• Align team member’s need with
process need and clearly defining
individual performance rolls up to team
output and vice-versa.
• Undertaking responsibilities of
reporting Critical to Compliance data.
• Ensured meeting the team target
on daily basis.
• Hired new team members and other
staff.
• Prepared team reviews on weekly
basis and showing the trend of team
performance week on week basis.
Process Management
• Actively involved in the
transitioning of processes in adherence
with the client’s requirements.
• Undertaking responsibilities of
removing unnecessary procedures in
process for efficient functioning.
• Ensured uniformity in the
process understanding at the client’s
and the organization’s end.
• Implemented six sigma projects
and standards for better efficiency with
increased margins.
Customer Relationship Management
• Understanding customer’s
problems with the system & providing
right information & handling escalation.
• Mapping client’s, identifying
improvement areas & implementing
measures to maximize satisfaction
levels.
• Ensuring continuous interaction
with the customer to make sure that area
of concern can be worked upon for
improved service levels.
• Making the customer compliant as
per the guidelines provided by the bank,
in addition to keep a check on the
financial transactions done by the
individuals and the organization and
keep a close tab on the same. As, from
where they are getting the funds.
• Setting out quality standards
for various operational areas, ensuring
a high-quality customer experience while
adhering to the SLA’s.
Areas of Expertise
--Experienced in ARIS suite of products
for process strategy, design,
implementation and control.
--Delivering business process management
efforts with ARIS focused on process
modelling, improvement, customization
and integration.
--Process consulting engagements with
various Customers
--Validating and Evaluating Business
Processes models using Filters and
Checks.
--Vast experience of BPM Tool-ARIS :
ARIS Admin Activities, Simulation,
Backup, Import - Export, Cleansing,
Synchronization, Semantic Check,
Reporting, Maintaining Filters, Process
Generator, Scripting, Merging of
Databases
--Generating various types of Customized
Reports of the processes for external
Presentation as well as analysis
purpose.
--Reporting on ARIS in multiple formats
viz.
ARIS Express
ARIS Business Publisher
ARIS Business Designer
ARIS Business Architect
VISIO
Business Process Modelling
Business Process Management
Process Designing
Process Governance
Release Cycle Management
Operational Risk Identification
Compliance Risk Identification
Control Mapping
Process Framework
Six Sigma
Lean
Specialties:
Business Process Mapping and Analysis
Virtual/Classroom training
Business Process Design and Modelling
Accomplishments:
Accredited for selected as a
Trainer for the entire process, got
feedback scores as 4.35 out of 5.
Best Performance for the
assigned teams on monthly basis.
Global recognition on best
performance across both HYD & GGN site.
Trainings Attended
Getting started as a Manager
Team Handling
Time Management
Six Sigma Basic
IT Skills
Exceptionally good with MS
Excel, MS office , PowerPoint, Word.
Personal Vitae
Address : 4/94 A-5 Shivaji
Nagar, Gurgaon
Date of Birth : 26th Mar
1985
Qualifications :
Graduation -B.Sc [Delhi University
]SriVenkateswaraCollege 70% in 2005
Senior Secondary High School,from CBSE
Boardwith 82% in 2002.
Secondary High School,from CBSE
Boardwith 83% in2000.
Total Experience 7 years
Candidate Contact Information:
JobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
|
|
|
|
|