Quality Assurance Specialist - Computer Software Programming Resume Se
Quality Assurance Specialist - Computer Software Programming Resume Se
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Quality Assurance Specialist Resume


Desired Industry: Computer Software/Programming SpiderID: 71725
Desired Job Location: London, Ontario Date Posted: 3/3/2014
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other Willing to Relocate: No


Objective:
Seeking a Quality Assurance Analyst or Project Coordination position within an IT organization with a passion for quality solutions and high standards in customer service.


Experience:
AUTODATA SOLUTIONS COMPANY, London, Ontario (April 2008 to January 2014)
o Quality Assurance Analyst / Project Lead
o Creation of test plans; manual test cases / reusable test scripts; and test execution for custom Web Service software supporting the automotive industry (Ford Canada, Chrysler US, GM Canada and Nissan Canada)
o Responsible for end-to-end application testing and defect management for web interfaces (UI); backend systems / databases and third party integration
o Project Lead on GM Canada and Chrysler Financial Web projects responsible for project administration; QA estimation and scheduling; task assignments; and Off Shore Resource management (China, Mexico and New Brunswick)
o Quality review of QA work to ensure adherence to best practice and company standards
o Daily and weekly management and customer QA Dashboard status reporting
o Participated and implemented continuous improvements in testing methods to support both Waterfall and Agile project methodologies
o Participated in traceability tool evaluation for use company wide
o Validation and testing of internal tool upgrades to ensure compatibility

IBM CANADA (MRO Software), London, Ontario (January 2005 – April 2008)
o Quality Assurance Analyst
o Responsible for manual test case creation and test execution on enterprise Asset Management software (Maximo) utilized by Automotive; Utility Commissions and Nuclear Power organizations in collaboration with testing team located in Bedford Massachusetts
o End-to-end testing of application; business requirements and core functionality
o Defect management and reporting to project sponsors

FILOGIX INC., London, Ontario (September 2000 – December 2004)

o Quality Assurance Analyst
o Quality Assurance and technical support for enterprise mortgage applications utilized by major banks, lenders, real estate and appraisal organizations
o Interface directly with customers / end-users to perform problem determination and resolution
o Adhoc and Black Box testing for software, hardware and configurations through the creation of both manual and automated test scripts (Rational Team Test)
o Project lead on President’s Choice Financial and TD/CT WAPP projects responsible for QA estimation, scheduling, testing and reporting
o Responsible for maintenance and support of QA testing and database environments
o Technical Services
o Client / customer technical support for appraisal application software, configuration, peripherals and hardware
o Compatibility testing and certification of software upgrades
o Web Master / Administrator for internal Filogix QA Website

SUPREME WARRANTY CORPORATION, London, Ontario (May 2000 – September 2000)
o Database Manager/Software Support (part time)
o Responsible for data entry / validation and maintenance of a custom database that contained customer information, dealer actuarial information, sales revenues, and market trends
o Software installation and support including WIN NT WIN 98 and Office 2000
o Network security and general administration
o Creation and maintenance support for corporate website

DIMENSIONS RETAIL SYSTEMS INC., London, Ontario (November 1999 – June 2000)
o System Stager/Customer Support Specialist
o Supported computer Point of Sale / Stock Management system configurations for retail customers through extensive knowledge of Windows N.T. and communication software
o Additional responsibilities included internet research projects, customer phone and onsite support, and system troubleshooting

GENERAL MOTORS DIESEL DIVISION, London, Ontario (May 1994 – September 1998)
o Logistics Provisioner
o Member of the Power Pack team in the Concurrent Product Development organization
o Interfaced and supported a variety of internal customers within the division including Systems Engineering, Purchasing, Technical Publications, etc.,
o Contributed and supported logistics initiative that cut design lifecycle from 3 years to one year for the Canadian Armed Forces
o Participated in financial and project planning support with customers to forecast maintenance schedules and annual work programs to aid in inventory management


Education:
FANSHAWE COLLEGE (1990 – 1994)
o A+ Certification - 1999
o Electrical Technology Diploma – 1994
o Computer Programming – 1990

CONTINUED EDUCATION AND TRAINING – 1998 – Present
o CBOK Certification – in progress
o Red Cross (First-Aid and C.P.R) - 2011
o Apple Technical Certification (Apple Professional) - 2001
o Mosaic Design (Web Design) - 2001
o EDS Canada (Microsoft Applications) - 1998



Skills:
SOFTWARE / TOOL EXPERIENCE
o SOFTWARE: SLIC-2B (Military actuarial);LoadRunner (introductory); Rational Team Test; JIRA; Maximo; TestTrackPro; SpiraTest
o OFFICE APPLICATIONS: Word; Excel; PowerPoint; Access
o OPERATING SYSTEMS: UNIX; Windows; OSX
o PROGRAMMING LANGUAGES: HTML; XML; SQL
o DATABASES: SQL; MYSQL; Oracle
o COMMUNICATIONS: Outlook Express; Lotus Notes; PCAnyWhere; Timbuk2; AppleTalk
o HARDWARE: Apple; IBM; HP; Dell
o BROWSERS: IE; Chrome; Google; Firefox; Safari


Reference:
Available upon request.


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