Customerservice Technical Support - Customer Service Technical Support
Customerservice Technical Support - Customer Service Technical Support
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Customerservice/Technical Support Resume


Desired Industry: Customer Service/Technical Support SpiderID: 71650
Desired Job Location: Calgary, Alberta Date Posted: 2/23/2014
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage:
U.S. Work Authorization: No
Job Level: New Grad/Entry Level Willing to Travel: Yes, More Than 75%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me in achieving personal as well as organization goals.


Experience:
Technical Support Jun 2012 – Apr 2013
Genpact, India.

• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Provide IT solutions that meet every client’s needs, using latest technologies & trends
• Redirect problems to appropriate resource.
• Multi-tasking capabilities and work on SharePoint 2010.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Analyzing and Creating Report of KPIS/KVI on Excel sheet.
• Works on various windows Platforms and Microsoft office suite.
• Accommodates client disabilities by recommending devices and techniques.








Desktop Support Analyst Jul 2011 – Jun 2012
FCS Solution, India

• Provided computer help desk support via telephone communications with end-users.
• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
• Created user accounts and managed access control of desktop and Network applications
• Support as necessary on a 24-7 basis to limit system down time during internal or external outages and peak enrollment periods
• Maintained the up to date operating procedures inside the IT department.


Education:
Post. Grad Dip Information Security Management 2013
Fanshawe College, London, ON

Bachelor of Information Technology 2012
LPU University, INDIA




Skills:
• 2 year of experience as a Technical Support.
• Knowledge of relevant software computer applications and equipment.
• Ability to learn technical information.
• Knowledge of complex technical networking systems. Ability to evaluate, design and maintain complex technical systems.
• Well working experience in windows as well as Linux environment
• Demonstrated ability to determine and recommend products or services suitable to the user requirements
• Good Knowledge of TCP/IP, DHCP, DNS, VPN, VLAN and Active Directory
• Demonstrated ability to manage the User accounts using Active Directory and knowledge of Lotus Notes.
• In-depth knowledge of documenting and upgrading hardware and software systems.
• Hands on experience of VMware WorkStation.
• Experience in Analyzing and Creating Report of KPIS/KVI on Excel sheet.
• Hands-on experience in creating user accounts; including user rights, security and groups creation
• Configuring, Managing and Maintaining Networking Equipment’s.
• Excellent communication and Interpersonal skills.
• Recent Completed Post Grad Diploma in Information Security Management


Additional Information:
VOLUNTEER EXPERIENCE

South Asian Cultural Exchange Event 2013
London, On

Srishti Yuva 2013
London On


Candidate Contact Information:
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