Customerservice/Technical Support Resume
|Desired Industry: Customer Service/Technical Support
|Desired Job Location: Calgary, Alberta
||Date Posted: 2/23/2014
|Type of Position: Full-Time Permanent
||Availability Date: Immediately
||U.S. Work Authorization: No
|Job Level: New Grad/Entry Level
||Willing to Travel: Yes, More Than 75%
|Highest Degree Attained: Bachelors
||Willing to Relocate: Yes
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me in achieving personal as well as organization goals.
Technical Support Jun 2012 Apr 2013
Organize ideas and communicate oral messages appropriate to listeners and situations.
Provide IT solutions that meet every clients needs, using latest technologies & trends
Redirect problems to appropriate resource.
Multi-tasking capabilities and work on SharePoint 2010.
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Analyzing and Creating Report of KPIS/KVI on Excel sheet.
Works on various windows Platforms and Microsoft office suite.
Accommodates client disabilities by recommending devices and techniques.
Desktop Support Analyst Jul 2011 Jun 2012
FCS Solution, India
Provided computer help desk support via telephone communications with end-users.
Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.
Created user accounts and managed access control of desktop and Network applications
Support as necessary on a 24-7 basis to limit system down time during internal or external outages and peak enrollment periods
Maintained the up to date operating procedures inside the IT department.
Post. Grad Dip Information Security Management 2013
Fanshawe College, London, ON
Bachelor of Information Technology 2012
LPU University, INDIA
2 year of experience as a Technical Support.
Knowledge of relevant software computer applications and equipment.
Ability to learn technical information.
Knowledge of complex technical networking systems. Ability to evaluate, design and maintain complex technical systems.
Well working experience in windows as well as Linux environment
Demonstrated ability to determine and recommend products or services suitable to the user requirements
Good Knowledge of TCP/IP, DHCP, DNS, VPN, VLAN and Active Directory
Demonstrated ability to manage the User accounts using Active Directory and knowledge of Lotus Notes.
In-depth knowledge of documenting and upgrading hardware and software systems.
Hands on experience of VMware WorkStation.
Experience in Analyzing and Creating Report of KPIS/KVI on Excel sheet.
Hands-on experience in creating user accounts; including user rights, security and groups creation
Configuring, Managing and Maintaining Networking Equipments.
Excellent communication and Interpersonal skills.
Recent Completed Post Grad Diploma in Information Security Management
South Asian Cultural Exchange Event 2013
Srishti Yuva 2013
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