Administrative Assistant, Customer Service - Secretary Admin. Assistan
Administrative Assistant, Customer Service - Secretary Admin. Assistan
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Administrative Assistant, Customer Service Resume


Desired Industry: Secretary/Admin. Assistant/Receptionist SpiderID: 71412
Desired Job Location: Newark, New Jersey Date Posted: 1/30/2014
Type of Position: Full-Time Permanent Availability Date: 02142014
Desired Wage: 45,000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent Willing to Relocate: Undecided


Objective:
Focus of Interest: Administrative Support ~ Customer
Service


Experience:
Senior Customer Service Representative ? Bank of
America ˝ Scranton, PA 2013-Present

-Play pivotal role as supervisor of the frontline
customer service agents, accountable for handling
all escalated calls
-Render high-level customer service to internal bank
associates and external customers on a broad
spectrum of topics by proactively responding to
diverse customer inquiries through inbound
phone calls
-Exhibit excellent written and verbal communication
skills to ensure accuracy of key points and
validate information
-Expertly determine and investigate problems while
recommending tactical options and solutions to
resolve client issues in timely and effective manners
-Build and maintain strong relationships with clients
and associates through promotion of a positive work
environment as well as provision of high-quality
services
-Maintain up-to-date knowledge of the latest
developments on technology, information,
and tools
-Administer technical support to banking centers and
customers by resolving technical issues
regarding the bankÝs online and mobile banking
systems
-Earned Customer and Banking Center Recognition
from management through email and voice-
mail for executing strategic resolutions on research
and accounts adjustment, as well as handling
and further de-escalating irate customers

Executive Assistant ? SR&K Personal Computer
Solutions ˝ Hackettstown, NJ 2008-2013

-Fulfilled administrative functions, encompassing,
retrieving and responding to emails and faxes
promptly; receiving calls from potential clients;
informing existing clients on length and price of
current job; and purchasing all necessary
materials
-Organized and updated customer reports in a timely
fashion; managed and accomplished
quarterly tax paperwork
-Optimized marketing strategy by updating all
advertisements and information related to
company

Customer Care Representative / Office Assistant ?
Ashley Furniture Home Store ˝ Ledgewood, NJ 2006-
2008

-Assumed full responsibility in managing high-
volume calls from customers, warehouse,
delivery drivers, invoice processing, and in-store
associates
-Developed schedule of delivery dates and time
frames with customers and product specialists
while creating new showroom tags with updated
pricing and updating any other product
information requested by owner
-Strategically created and maintained documentation
of interactions with customers, details of
inquiries, complaints and actions taken for resolution
-Visited warehouse to ensure all furniture met
expectations prior to delivery to ensure
ultimate customer satisfaction

OTHER EXPERIENCE
=================================
===========================

Night Crew / Cashier ? ShopRite - Wharton, NJ 2011-
2012


Education:

Coursework in Criminal Justice and Psychology: 2004
? COUNTY COLLEGE OF MORRIS, RANDOLPH, NJ
Member, Honor Roll Society


Skills:
Microsoft Office Suite - Mac and Windows Operating
Systems - Typing Speed: 100 wpm


Additional Information:
Senior Customer Service Training: Bank of America,
2013
Business Management Training, 2003
Time Management - Organization, Planning and
Execution - Written and Verbal Communication -
Administrative Management - Continuous Process
and Performance Improvement


Candidate Contact Information:
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