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Administrative Assistant, Customer Service Resume
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| Desired Industry: Secretary/Admin. Assistant/Receptionist |
SpiderID: 71412 |
| Desired Job Location: Newark, New Jersey |
Date Posted: 1/30/2014 |
| Type of Position: Full-Time Permanent |
Availability Date: 02142014 |
| Desired Wage: 45,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Undecided |
Objective:
Focus of Interest: Administrative Support ~ Customer
Service
Experience:
Senior Customer Service Representative ? Bank of
America ñ Scranton, PA 2013-Present
-Play pivotal role as supervisor of the frontline
customer service agents, accountable for handling
all escalated calls
-Render high-level customer service to internal bank
associates and external customers on a broad
spectrum of topics by proactively responding to
diverse customer inquiries through inbound
phone calls
-Exhibit excellent written and verbal communication
skills to ensure accuracy of key points and
validate information
-Expertly determine and investigate problems while
recommending tactical options and solutions to
resolve client issues in timely and effective manners
-Build and maintain strong relationships with clients
and associates through promotion of a positive work
environment as well as provision of high-quality
services
-Maintain up-to-date knowledge of the latest
developments on technology, information,
and tools
-Administer technical support to banking centers and
customers by resolving technical issues
regarding the bankís online and mobile banking
systems
-Earned Customer and Banking Center Recognition
from management through email and voice-
mail for executing strategic resolutions on research
and accounts adjustment, as well as handling
and further de-escalating irate customers
Executive Assistant ? SR&K Personal Computer
Solutions ñ Hackettstown, NJ 2008-2013
-Fulfilled administrative functions, encompassing,
retrieving and responding to emails and faxes
promptly; receiving calls from potential clients;
informing existing clients on length and price of
current job; and purchasing all necessary
materials
-Organized and updated customer reports in a timely
fashion; managed and accomplished
quarterly tax paperwork
-Optimized marketing strategy by updating all
advertisements and information related to
company
Customer Care Representative / Office Assistant ?
Ashley Furniture Home Store ñ Ledgewood, NJ 2006-
2008
-Assumed full responsibility in managing high-
volume calls from customers, warehouse,
delivery drivers, invoice processing, and in-store
associates
-Developed schedule of delivery dates and time
frames with customers and product specialists
while creating new showroom tags with updated
pricing and updating any other product
information requested by owner
-Strategically created and maintained documentation
of interactions with customers, details of
inquiries, complaints and actions taken for resolution
-Visited warehouse to ensure all furniture met
expectations prior to delivery to ensure
ultimate customer satisfaction
OTHER EXPERIENCE
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Night Crew / Cashier ? ShopRite - Wharton, NJ 2011-
2012
Education:
Coursework in Criminal Justice and Psychology: 2004
? COUNTY COLLEGE OF MORRIS, RANDOLPH, NJ
Member, Honor Roll Society
Skills:
Microsoft Office Suite - Mac and Windows Operating
Systems - Typing Speed: 100 wpm
Additional Information:
Senior Customer Service Training: Bank of America,
2013
Business Management Training, 2003
Time Management - Organization, Planning and
Execution - Written and Verbal Communication -
Administrative Management - Continuous Process
and Performance Improvement
Candidate Contact Information:
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