Administrative - Healthcare Resume Search
Administrative - Healthcare Resume Search
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Administrative Resume

Desired Industry: Healthcare SpiderID: 71371
Desired Job Location: Burlington, Vermont Date Posted: 1/27/2014
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization:
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Willing to Relocate:

Office Manager/Executive Assistant: Dedicated, personable, motivated and technically skilled professional with a versatile administrative support skill set, developed through experience reporting to President, CEO, CFO and other top executives. Competent in resolving work challenges with creative solutions and improvements to increase efficiency and customer satisfaction.

Prime Rehabilitation Services, 220 White Plains Rd., Tarrytown, NY 10591
February, 2004 to August, 2011
Office Manager:
• Monthly billing to facilities: reviewed patient service/treatment logs for accuracy (number of treatments/days, staff licenses and that billing codes were complete), calculated RUGs for each facility, enter therapy billing information, always making billing deadlines
• Prepared accurate monthly unit/hour productivity logs for facility quarterly bonus calculations, reviewed daily monitors for accuracy and maintained monthly filings
• Rapidly learned and mastered new software to process complex reports, prepared quarterly QA Goals/In-service summaries, and quarterly resident summary sheets (Medicare A, B, HMO, Medicaid, Private insurance) of patients receiving Occupational/Physical Therapy and Speech Language Pathology in a timely basis
• Reviewed over 200 employee time sheets, calculated bi-monthly payroll hours, utilized CarePoint software system, entered payroll data into Paychex software
• Reviewed time off requests, expense reports, and employee continuing education requests, maintained employee files and ensured that licenses, liability certificates, TBs, and medical histories were current in contact file and in individual folders, and accurately entered and continually maintained information in spreadsheet file
• Recruitment: Utilize online research, prepared job postings for therapy positions, sent letters, faxes and emails to colleges and hospitals, prepared and sent postcard mailings to solicit employment from therapists
• Processed health insurance, COBRA, flexible spending, and 401k enrollments and changes
• Prepared PowerPoint presentations, mail merge correspondence, professional development activity portfolio (presentations, writings, clinical supervision, course completion) for CEO and COO, and any other administrative concerns as they arose
• Scheduled and maintained appointments for COO, CEO, VP, and all staff members, entered meetings, employee schedules and tasks into Outlook
• Created all binders and Pendaflex files with complex forms utilized in rehabilitation departments
• Ordered supplies for facilities with vendors, reviewed expense reports and staffing agency invoices for accuracy and approved for payment
• Sent weekly staff schedules and monthly therapy documentation forms to facilities

SmartPros/CVE, Ltd., 12 Skyline Dr., Hawthorne, NY 10532
September, 1981 to March, 2001
Administrative Director/Office Manager:
• Successfully managed all aspects of day-to-day operations, acted on behalf of President-CEO and CFO when away, taking initiative and correctly addressing matters needing attention
• Coordinated and maintained efficient office procedures/work flows for the office, including supervision of secretarial, clerical, and warehouse personnel
• Heavy client contact, served liaison for sales agents/distributors throughout the U.S. and foreign countries
• Hired and trained personnel, and prioritized work assignments to the secretarial/clerical staff
• Served as Project Coordinator on numerous custom projects when extreme attention to detail was required
• Designed and implemented purchase order functions for mail and telephone orders, assisted in design of custom CPE dBase system
• Prepared royalty/shareholder statements, and monthly/quarterly financial/sales reports
• Generated invoicing, order processing, follow-up notices, and phone collections (effective in collecting over 90% of money outstanding)
• Primary liaison to customers and ensured consistently positive customer service experience

• Upon gathering sufficient information, made recommendations, purchased, and maintained office equipment (computers/software, copiers, dictation and binding equipment, mail/shipping systems, and security systems, telephones, voicemail, T1/DID lines, fax equipment)
• Maintained personnel records, coordinated and administered insurance, disability, workers compensation, and office policies and procedures
• Coordinated printing of training/educational materials and stationary with printers (design, and layout)
• Liaison with vendors: exterminator, coffee/soda vendors, recycling, cleaning, phone/voicemail, long distance, locksmith, office supply companies, dictaphone machines, fax and typewriter companies
• Responsible for office relocation and renovations, working with contractors, engineers, electricians, painters, security, carpet installers and movers, along with landlord relations

Executive Administrative Assistant to the President-CEO and CFO:
• Trusted assistant to executive staff and earned reputation for accuracy, efficiency and for producing high-quality work
• Coordinated travel arrangements, seminars, luncheons, conferences, trade shows, focus groups, and company functions/promotions
• Prepared correspondence, set up appointments, answered phones, filing
• Typed and edited video scripts for generic/custom programs, educational text manuals (engineering, accounting, auditing, finance, IT, quality, computers, real estate, management, taxation, and insurance)
• Typed proposals, contracts, form letters, shareholder information, mailing lists, subscription publications, flyers, promotional literature

Marketing Coordinator/Telemarketing Supervisor:
• Set up and served as liaison for vendors/distributors/co-producers (IMA, IIA, FEI, AICPA, CICA, Juran, Gartner, CPA Foundations)
• Prepared and edited copy/blues for promotions (catalogs, brochures, videos, self-mailers, flyers, CD-ROMs)
• Designed, edited and occasionally wrote catalog and brochure copy
• Accurately tracked promotion results and costs (always staying within budget), processed preview requests and sales orders, extracted from and entered sales/preview/usage data into website
• Prepared monthly and yearly financial reports of sales reps activity (sales/renewals vs. salary/commission)
• Hired, trained, and supervised telemarketers in addition to teaching them Goldmine contact management software to track lead generation and sales
• Took initiative by utilizing internet to acquire additional lead generation for sales staff, resulting in higher sales revenue)
• Coordinated massive mailing lists, and merge/purge lists with co-sponsors and letter shops
• Contact management software dBase Manager-import/export data to and from lettershops

Champlain Valley Union High School, Hinesburg, Vermont
Computer Course Work: Word, WordPerfect, DOS & Windows, Excel, Lotus, Goldmine, PowerPoint, Access, Photoshop, Network-Admin

Continuing Professional Education courses in:


X Business Etiquette for Supervisors
X Workplace Conflict: Recognize & Respond to Conflict
X Effective Team-Building Strategies
X Workplace Harassment for Supervisors & Managers
X Leadership Essentials: Motivating Employees


X Management Essentials: Directing Others
X Administrative Professionals: Common Support Tasks
X Putting Your Best Foot Forward
X Office Management Skills

Personal Development

X I9 Compliance
X HR Basics
X Business Grammar: Common Usage Errors
X Advanced Spelling


• Facility Management
• Staff Development
• Training & Supervision
• Policies & Procedures
• Report & Document Preparation
• Database, Spreadsheet, Payroll
• Project Management

• HR & Records Management
• Meeting & Event Planning
• Expense Reduction
• Marketing & Sales

• Excel
• PowerPoint
• Outlook
• Word
• WordPerfect
• Access, Goldmine
• Paychex, CarePoint Billing/Payroll
• Publisher
• Lotus/Always
• Internet/Netscape
• Macola-AP/AR/Invoicing
• Custom dBase Programs
• UPS Computerized Shipping
• Dictaphone
• Typing: 90-100 wpm
• Phone/Voicemail Systems
• Postage Metering Systems
• Binding Equipment

Available upon request.

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