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Desired Industry: Computer Hardware SpiderID: 71157
Desired Job Location: Dallas, Texas Date Posted: 1/5/2014
Type of Position: Full-Time Permanent Availability Date: 02/01/14
Desired Wage: negotiable
U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Masters Willing to Relocate: Undecided

: Long-time PC enthusiast pursuing dream to become IT Specialist.
X Junior Helpdesk and IT Support Technician with years of PC/Windows experience in standalone & small systems.
X Self-starter, known as go to guy for computer and software issues at work; create/support desktop shortcuts and productivity enhancements; assist coworkers with new software and new computer procedures.
X Personal experience configuring workstations, installing operating systems and applications, removing malware and viruses, setting up networks, and acting as Webmaster for small business.
X Outstanding workplace interaction; establish rapport with customers, create trust relationships, and provide excellent service; strong team player.
Personal Note: My passion for small systems started in 6th grade with a TRS-80 and continued through middle school. At Dunbar High School (in Ft. Worth), I attended/graduated from a Magnet Program for Science & Engineering (HSEP).

SMART SOURCE, Elmhurst, IL 2013-Present
Field Technician
Complete contract work concerning the following aspects of the IT field
X Install Dual Monitors V remove single monitor, and install and prepare dual monitors for use.
X Replace UPS systems V assure that old unit is on bypass, disconnect UPS and all cables. Install new UPS and cables, assure new unit is connected to the network, return to active status.
X Install new workstations and wipe old workstation of information V remove old workstation and wipe hard drive with disk, install new workstation and image it over the network.
X Windows 7 Migration / Upgrades V worked on projects that installed Windows 7 with both a disk, a USB drive and Peer-to-Peer..

BELL HELICOPTER, Hurst, TX 2006-Present
Assist coworkers to understand and use new software efficiently; introduce/install/demonstrate office productivity initiatives.
X Automate daily tasks for local users and facilitate understanding/use of multiple Windows operations; create and install email signatures and desktop shortcuts for Visiprise (corporate system) on local PC systems.
X Evaluate printing issues and set up network printers for individual PCs within office group; map office drives in support of corporate scheduling spreadsheets.
X Respond to office inquiries regarding new inventory tracking software (IMS replaced by Visiprise); identify proper screens and train/update coworkers in navigating Visiprise system.
X Maintain call centers with proper material and parts

MOMENTUM DANCE STUDIO, Arlington, TX 2010-2012
Maintained; updated site and created new pages, slide shows, and photo albums.
X Built new site to support enhanced features and improve look/feel of site.
X Set up and managed wireless network within the office.

MS, Information Systems, University of Phoenix, Plano, TX, March 2013
BS, Information Technology, GPA: 3.75, University of Phoenix, Plano, TX, May 2011
X Coursework: Business Systems, Web Design, Database Concepts, Java Programming, Enterprise Security

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