General Manager, Sales Manager, Account Manager, Hospitality Manager Resume
|Desired Industry: Accounting/Bookkeeping
|Desired Job Location: Kirkland, Québec
||Date Posted: 11/20/2013
|Type of Position: Full-Time Permanent
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, More Than 75%
|Highest Degree Attained: Masters
||Willing to Relocate: Yes
Top-performing Sales Executive and Manager offering 20+ years of always exceeding sales, profit, and market share goals. Known for remarkable record of continuous revenue growth, novel marketing strategies, and leadership through motivation and hands-on guidance.Brings an unbridled passion and enthusiasm that attracts and deeply engages customers, creating short and long-term financial results.
Recognized as a master recruiter and teacher with a knack for assessing an individual’s innate strengths and bringing out their full potential.Transcends normal sales process with sophisticated approaches to contemporary issues.Wrote a highly-regarded and sought-afterguidebook on the theory and application of the Complex Sale Technique and tours around the country giving talks and seminars on the topic.
Veteran at pioneering and cultivating relationships in new and established territories, creating new channels of distribution, and growing crucial markets for products and services.Expert in verbal and written communications with a demonstrated history of creating and presenting captivating presentations and negotiating lucrative contracts.Fully fluent in verbal and written French and English.
Franchise Owner & General Manager 2010 to 2013
Identified market potential in unconventional locations and opened separate fast food restaurants in the rural Montreal and Laval suburbs with a novel focus on client service and personal relationships rather than the hasty and impersonal norm. Recruited, trained, and mentored on average 15-20 people per restaurant, maintaing high staff retention by identifying individual needs and motivating their talents.
Delcom Office Solutions | Leading distributor of Ricoh Multi-Functional Products
Sales Manager 2007 to 2010
Major Accounts Executive 2006 to 2007
Identified need to shift focus from products to solution when industry went from analog to digital. Created new and unchartered demand by performing complex sales techniques which introduced innovative software and applications to existing products, effectively creating a new market. Understood business drivers and critical issues, performed extensive research, and used clear and concise communication to relate value propositions to clients, persuading them to modernize and expand their existing dealings with the company, streamlining their processes, and generating record-breaking sales increases for Delcom.Managed 2 teams: senior team of 8 to 10 20+ years veterans and a team of at least 6 rookie salespeople; assigned yearly revenue targets.
IKON Office Solutions (Ricoh Canada)
Major Accounts Executive| Document Management Officer 2005 to 2006
Developed sales inside the existing Concordia University account. Managed a team composed of various disciplines and coordinated all core level activities withthe senior buyer in order to identify inefficiencies and streamline workflows. Once process improvements were noticed, account sales grew substantially.
Caristrap International Inc.
National Sales Manager| North America and Europe 2004 to 2005
Sales Representative | Quebec, Atlantic Canada, and Eastern USA2003 to 2004
Entered the manufacturing and marketing of Polyester Cord-Strapping industry for packaging and load containment. Travelled throughout North America and Europe performing direct sales to dealers; averaged over 500 plane rides per year. Successfully gained sizeable market share at relatively low costs despite the fact that dealers also sold competitor products.Created entire 12-person Caristrapsales team from scratch, schooling individuals on critical thinking and self-reliance.Performed specialized training witheach dealer to suit their unique needs, giving them the tools to develop their own direct sales teams.
Integrated Office Solutions (Toshiba Canada)
Sales Manager | Montreal and area1995 to 2003
Sales Supervisor | Montreal and area1993 to 1995
Sales Representative | Montreal and area1991 to 1993
Used personal credibility and trust to develop strong rapports, accelerate deals, and open many new commercial and GEM accounts in vertical markets.Responsible for budget management and forecasting, employee performance evaluations, and regular sales reporting.
MBA, HEC, Montreal University - ID number: 11 00 29 47 | DEA, Paris IX Dauphine University |
MBA, USEK University Lebanon |Sales Trainer (Zoom in – Zoom out) Proprietary Course
• New Business Development
• Client Acquisition
• Region & Territory Growth
• Sales Management
• Budget Management
• Closing Deals
• Training & Seminars
• Sales Leadership
• Contract Negotiation
• Managing & Coaching
• Annual Marketing Plans
• Market Research & Analysis
• Speeches & Presentations
• Customer Service
• Product Knowledge
Wrote a professional guide and developed a seminar on the Complex Sale Technique which has received critical acclaim and is currently being developed into a book. The guide offers a sales process that outlines the skills needed to go after a company’s business driver, assess the service gaps, and approach customers with optimal solutions to problems they never knewexisted.
Created award-winning sales staff by concentrating on personal development of team members rather than fear and money; stretched comfort zones, instilled creative thinking and independent thought, and showed team members their maximum potential
Smashed the higheset sales revenue record for 3 consecutive years with Delcom Office Solutions from 2006 to 2008, progressively growing by $500,000 per year and reaching an all-time high of $5 milllion in sales in 2008
Recognized for best overall sales achievement for 12 consecutive years with Toshiba Canada; opened more than 1200 accounts and rose from Sales Representative to Supervisor to Manager within 5 years
Featured in the June 2005 issue of US Business Review for significantly surpassing revenue growth goals of 40% through first 2 years as Sales Executive and Manager for Caristrap International Inc.
Achieved over $1 million per unit in sales for MTY Restaurant franchises that were opened, developed, and sold within 18 months.
Won 15 international trips for outstanding Sales Achievement throughout career
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