Healthcare Strategic Planning - Healthcare Resume Search
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Healthcare Strategic Planning Resume


Desired Industry: Healthcare SpiderID: 70757
Desired Job Location: Amherst, New Hampshire Date Posted: 11/13/2013
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 75000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Masters Willing to Relocate: Yes


Additional Information:
JENNIFER BYATT, MHA
Address: 136 Amherst St. Amherst, New
Hampshire 03031 | Phone: 603.921.6087 |
E-mail: jennifer_byatt@hotmail.com

OPERATIONS MANAGER | STRATEGIC PLANNING
MANAGER | DIRECTOR/MANAGER OF BUSINESS
DEVELOPMENT

Proactive, analytical, and self-directed
professional, with dynamic leadership
experience in strategic planning,
business development, sales and
operations, event planning, healthcare
management, and program administration.
Excellent communicator with high level
of interpersonal skills. Self-motivated
individual; highly capable of working
independently and unsupervised as well
as equally effective as a team member.
Key strengths include:
- Proven aggressive sales
execution, along with relationship-
building and negotiation abilities;
complemented with expertise in
establishing lifetime and top-producing
relationships with customers and
business partners
- Recognition for the ability to
incorporate innovative management
techniques that led to notable
improvements in business practices and
significant increase in productivity and
company revenue profit
- Keen attention to detail, solid
decision-making and problem-solving
abilities, coupled with excellent time
management, data research, and
situational analysis skills
- Dual citizenship in United
States and Great Britain

PROFESSIONAL EXPERIENCE
REVEILLE SYSTEMS, INC., FREDERICKSBURG,
VA
Director of Sales and Marketing 2011–
2012
Provided expert oversight and direction
to Reveille’s healthcare and private
sector business operations, including
marketing strategy development and
implementation aiming to achieve sales
expansion and profitability.
Demonstrated hands-on leadership and
support to the Executive Team in
carrying out sales, and account
management strategies, ensuring that the
company is competitive in its
specialized market
- Prospected and generated leads
- Proactively presented detailed
request for proposals (RFPs) to
potential clients
- Led the expansion of client base
in Virginia

GOLDEN LIVING HEALTHCARE,
FREDERICKSBURG, VA
Senior Sales Manager 2009–2011
Supervised and mentored sales team
within 10 long-term care/rehabilitation
facilities. Rendered exceptional support
and assistance in educating long-term
care admissions and sales staff to
target referral sources in order to
boost census and payor mix.
- Coordinated events for residents
of nursing home and assisted living
facilities, ensuring better healthcare
for residents
- Presided over the expansion of
business event for long-term care
facilities, assisted living facilities,

HOSPICE OF VIRGINIA, RICHMOND, VA
Provider Relations Representative
2008–2009
Developed and maintained provider
relationships and produced marketing
materials, such as advertisements for
magazines, newspapers, and flyers.
Communicated with local physicians and
hospitals in promoting and expanding
community awareness of hospice care
benefits.
- Built and implemented marketing
and education programs as well as
physician and community hospice outreach
programs for seniors
- Participated in healthcare fairs
to educate people on the benefits of
hospice care

MARY WASHINGTON HEALTHCARE,
FREDERICKSBURG, VA (RADIOLOGIC
ASSOCIATES OF FREDERICKSBURG)
Operations Manager (Radiologic
Associates of Fredericksburg, a division
of Mary Washington Healthcare) 2007–
2008
Led efforts in executing strategic
initiatives to generate patient volume
beyond targeted goals for the new
diagnostic center and the interventional
outpatient practice. Managed a staff of
20 medical and administrative personnel
across two locations, while overseeing
medical program operations, including
staffing, scheduling, employee
relations, maintenance, and joint
ventures.
- Worked in partnership with Mary
Washington Hospital to operate a joint
venture in order to build a new
diagnostic center, which opened on time
and under budget
- Identified and responded to all
issues within the office, from employee
relations to maintenance and operational
emergencies

Strategic Planning Manager (Mary
Washington Healthcare) 2005–2007
Expertly managed hospital business
planning and new development
initiatives, including requirement
gathering, market and statistical
analysis for Certificate of Public Need
(COPN) applications Organized and
determined the scope and viability of
prospective new medical program
initiatives; compiled all comprehensive
business plans in cooperation with group
leaders at all levels.
- Effectively negotiated, closed,
and received state approval to establish
a new 100-bed hospital
- Created and implemented business
plans for various projects, including
joint ventures and service excellence
programs
- Determined and presented
findings to senior executives and board
members
- Took part in launching a new
freestanding Emergency Department
- Maintained the viability of
partnering with a national urgent care
organization
- Spearheaded a detailed
laboratory expansion and renovation
initiative to meet projected inpatient
and outpatient volumes


ELLIOT HOSPITAL, MANCHESTER, NH
Senior Strategic Planning Analyst
2003–2005
Conceptualized design and implemented
strategic business plans for all medical
divisions.
- Worked on and completed
Certificate of Need (CON) applications
for bed expansion and renovation for
neonatal intensive care, acquisition of
an additional MRI machine, and upgrade
and purchase of various equipment
including a linear accelerator
- Ensured the proper documentation
of federal grants files for the Neonatal
Intensive Care Unit
- Secured working relationship
with state CON Board and hospital;
discussed suggestions, state regulation
revisions, and application approvals

TEAM HEALTH, KNOXVILLE, TN
Vice President of Business Development-
Radiology Operations Manager 1999–
2003
Managed business growth and development
for the northeast territory forecasting
new business opportunities in order to
build the New England market from the
ground up while securing two of the most
profitable contracts for the radiology
division.
- Developed and completed all
requests for proposals, financial
proforma, and presentations for
executive team.
- Spearheaded operations
management of five radiology practices
in Massachusetts, Connecticut,
Pennsylvania, and New Jersey
- Supervised a staff of five that
performed credentialing, scheduling, and
recruiting to meet the practice needs
- Successfully implemented
radiology after hours call service
(night hawk service) for practices

CARDINAL HEALTH/MEDIQUAL SYSTEMS,
WESTBOROUGH, MA
National and Regional Sales
Manager/Training Consultant 1994–
1999
Played a leadership role in executing
national sales of outcomes software
packages to track clinical outcomes and
also meet JCAHO ORYX requirements.
- Drove sales revenue exceeding
goals by 33% for 1998 and 15% for 1999;
maintained 90% retention rate
- Collaborated with the
Pennsylvania Healthcare Cost Containment
Council to ensure hospital compliance
with the state required data collection
for public reporting
- Facilitated training and
consulting seminars that ranged from 5
to 200 participants, including senior
management and physicians

ADDITIONAL EXPERIENCE
PC CONNECTION, INC. MERRIMACK, NH
Event Planner 2012–Present
Take full responsibility in handling
corporate and sales events, from
initiation to completion. Organize
travel, evening events, and sales
meeting. Coordinate and plan quarterly
incentive dinners and quarterly business
review meetings for Dell as well as
several themed showcases for sales
staff.
- Strategically managed and
carried out various projects, including:
- Annual Achievers trip for 75
employees, vendors, and their families;
- Company trip to Ryder Cup for
150 staff and customers
- Company’s 30th Anniversary event
for 450 employees and their families
- Multiple healthcare events,
including annual sales training and
customer technology symposium;
- Multiple vendor and sales
dinners;
- Hewlett Packard’s Annual Sales
appreciation weekend at the Omni Mt.
Washington Resort;
- Multiple events for Spiff
incentive programs including dinner
cruises, dinner and shows in Boston, and
weekend events;
- Various sporting events,
including managing Patriots season
boxes; and
- Annual employee recognition
luncheon;
- Received Outstanding Employee
award for the 2nd quarter of 2013

EDUCATION
Master of Science in Health
Administration
UNIVERSITY OF NEW HAMPSHIRE, DURHAM, NH

Bachelor of Science in Health Management
and Policy
UNIVERSITY OF NEW HAMPSHIRE, DURHAM, NH

TECHNICAL SKILLS
Microsoft Office Suite, Etouches, JDE,
HBOC, and Lotus Notes


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