Supervisor/Management/Executive Assistant Resume
|Desired Industry: Secretary/Admin. Assistant/Receptionist
|Desired Job Location: Conyers, Georgia
||Date Posted: 11/5/2013
|Type of Position: Full-Time Permanent
||Availability Date: 12/01/2013
|Desired Wage: $28,000
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: Other
||Willing to Relocate: No
I am a goal oriented, driven individual. I am dedicated to making an outstanding impression for my company and strive for success and the best possible outcome or result in any situation. I love to work with a team or as an individual and thrive in both situations. I have extensive customer service experience and am always willing and excited to learn new skills. I am committed to making a difference and bettering the lives of others as best as I can.
Hostess/Pizza Maker/Busser ▪ June 2003 - November 2006
Chuck Wagon Pizza ▪ Ludington, MI
I washed dishes and bussed tables, swept floors, took food orders from customers by phone and in person. Once promoted to pizza maker I was in charge of making the pizzas and placing them in the oven, answering the phone, taking food orders, restocking pizza toppings, and keeping my area clean. Lastly my duties as a hostess where to assist the waitress in any way they needed, preparing the drink orders, totaling the bills, sometimes washing dishes, cleaning off tables, and taking reservations for tables and large parties.
Cutlery Shows Person▪ May 2007 – October 2007
Cutco Cutlery ▪ Ludington, MI
This position consisted of showing cutlery, placing orders for customers, booking meetings for shows with customers. I had to memorize the knives and other products and their uses, show how it worked and place orders for merchandise. While working in this position I learned to sharpened my excellent communication skills, and perfect my showmanship art.
Telemarketer▪ July 2007 – October 2007
Debt Settlement of America ▪ Grand Rapids, MI
This position consisted of calling prospective customers to find out their level of interest and then connecting them with a sales manager if they were interested. I had to prepare a sales pitch to catch the interest of the customer and keep their interest. I needed to make a certain sales goal in order to keep my position and sell enough to make bonuses. I learned to perfect and sharpen my verbal communication and sales skills while working with DSA.
Sales Consultant▪ October 2007 – May 2011
Sears & Roebuck ▪ Grand Rapids, MI
My duties in the Land's End shop were to greet customers, take complaints, and locate the product the customers were searching for whether it was at my store or another or if I needed to place a catalogue order for them. I also stocked merchandise, and cleaned. This job was highly stressful at times and required me to assist all customers that came my way in the most efficient manner possible. I handled large amounts cash, credit cards, and cashier and personal checks on a consistent basis and am very comfortable doing so still. I underwent constant customer service and sales training for this position almost daily. I thoroughly enjoy working with my team and our customers. I was dedicated to developing strong relationships with customers and making them feel comfortable, keeping accurate track of my sales and recording that data, and ensuring that my customers leave satisfied.
Asian Pacific Massage
August 2011-November 2011
I serve as a professional massage therapist. I am trained in Swedish, sports and deep tissue and stone massage as well as trigger point and neuromuscular therapy. I work under a personal business contractor
Fifth Third Bank
October 2011-October 2012
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. Maintain a position of trust and responsibility by keeping all customer business confidential. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Bank Operations/TransactionsPerform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Consistently meet or exceed sales referrals as set by management. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded.
The same duties and skills are required and carried out as described above for the Fifth Third occupation.
West Shore Community College
May 2007 ▪ College credit earned
• English Composition credits
St. Thomas Aquinas College
May 2009 ▪ College credit earned
Everest Institute of Grand Rapids
April 2011-Janurary 2012 ▪ Certified Massage Therapist
• Student Ambassador- Massage Therapy Program
• Fast learner
• Fantastic people skills
• Excellent verbal and written skills
• Experienced in using all Microsoft Office programs, ex. Word, Excel, and PowerPoint
• Team Player and Leader
Available upon request.
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