Customer Service - Customer Service Technical Support Resume Search
Customer Service - Customer Service Technical Support Resume Search
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Customer Service Resume


Desired Industry: Customer Service/Technical Support SpiderID: 70538
Desired Job Location: Tempe, Arizona Date Posted: 10/24/2013
Type of Position: Full-Time Permanent Availability Date: 10/25/2013
Desired Wage: 30,000+
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, More Than 75%
Highest Degree Attained: High School/Equivalent Willing to Relocate: Yes


Objective:
I am seeking to become gainfully employed with a well-established company that provides growth and potential which will compliment and utilize my current skills also assisting in acquiring new talents.


Experience:
Aerotek | Wells Fargo
2625 S Plaza Dr #101, Tempe, AZ 85282
P: (602) 567-1980 Customer Services
March 2013 - June 2013

Assist with loan processing and explain applications as well as guidelines
Explain decision made on application by the underwriters
Go over documents needed to process applications
Made sure customer understood what their options were, if they were unable to qualify for a business loan.
Refer applications back to underwrites for a relook if and error was made, or if customers was able to provide documents for the information that caused them to be declined.

Aerotek | Bank of America
2625 S Plaza Dr #101, Tempe, AZ 85282 P: (602) 567-1980
Fraud Claim Investigator / Customer Services
October 2011 - March 2012

Resolve customer merchant, credit, or ATM claims within the bank's policies and procedures.
Investigate and decision daily incoming claims using multiple systems and tools; resolve differences; answer service requests and inquiries received from various channels.
Debit or credit customer's accounts as appropriate, process chargebacks or update customer regarding pending claims.
Ensures that all cases are resolved in compliance with industry regulations and bank procedures,
Integrity levels of the department's case management system and financial controls
Meet or exceed department level benchmarks for productivity and quality.
Basic knowledge of the Claims Analyst functions and handles less complex cases, that requiring analytical and problem resolution skill.
Assist with customer banking needs


JPMorgan Chase Bank | P: 480-902-6000 | 100 W. University Dr. Ste.100 Tempe, AZ & Cleveland, OH
Customer Assistance Specialist / Relationship Manager / ELM Rep / Collections Rep | Banking industry
April 2001 - September 2011

Knowledge of knowing & understand how to address and communicate with customer's issues.
Ability to collections working accounts that were 0 days past due to back end and foreclosures.
Helping them avoid Bankruptcy and CB marks by offering programs.
Searched for people who were pass due on their account plus skip tracing using CB, Fast Data, Phone Records, Neighbors, Family, Friends and employers.
Made sure customer understood what their options were if they were unable to qualify for a modification.
Using excel to track progress and manage files that were assign.
Perfected document that involved processing loan documents to the underwriter and ensure all loan document were filled out correctly. If not correctly filled out advising the customer what documents to resend for processing by making sure letters was sent out on time with information that the underwriters needed,
Assisted customer with knowing where to go to get the documents needed to apply for a loan modification.
Reviewed customer’s applications to see if they qualify for assistance.
Assisted underwriters and closer to make sure trial payments were made on time and documents was sent out or ordered.
Went over other options to resolve foreclosure issue and advised decision made by QA & the investor.
Assisted customer with their home loans modifications short sales and possible DIL.
Helped train new employees and get them ready to work.
Assisted supervisor with their work and taking over calls and approving payment plans.

ARS National Services, Inc.
3110 N Central Ave # 170 Phoenix, AZ 85012 P: 602-230-0700
Collector September 2008 - August 2009

Collect on account that's over 2 years delinquent on their credit cards.
Search for customer's pass due on their account plus skip tracing searching Phone Records, Neighbors, Family, Friends and employers to find people.
Settlements, payment plans, reviewing financial.
Providing customer services by reviewing a budget plan to help customer's get back on track with their lives.

Progressive Financial | 1919 W Fairmont Dr. # 8 Tempe, AZ 85282 P: 602-453-8560
Third Party Collector April 2008 - September 2008

Collect on account that's over 180 days to over 10years delinquent on their student loans court cases, utilities. Search for customer's pass due on their account plus skip tracing searching Phone Records, Neighbors, Family, Friends and employers to find people.
Settlements, payment plans, reviewing financial.
Providing customer services by reviewing a budget plan to help customer's get back on track with their lives.


Education:
University of Phoenix – June 18, 2012 – September 30, 2013, Course: Business Administration
Arizona Adult Education(South Mountain Community College) – October 2011 Course: GED Completed
Rio Salado Community College April 2001 - June 2001 Coursework Completed, Customer Service Training,
Glenville | September 1996 - May 1997 | Some High School


Skills:
Troubleshooting/ Problem Solving
Customer Order Fulfillment
Document Perfection
Call Center Operations
Complaint Handling
Reports & Documentation
Interact
Oracle
People Soft
Visa/Visa Role
FDR
Guardian
Skip Tracing
Microsoft Office Excel,
Microsoft Office Windows,
Multi-Line Phone Systems
Microsoft Office PowerPoint
Microsoft Office Outlook
Communication Skills,
Lotus Notes
CPS
FDR
Hogan
BSC
BDCMS


Additional Information:
13 Years of performance in Customer Service
10 Years of performance in Collections.
Expert in customer care/communications, problem solving, relationship building.


Reference:
Available upon request.


Candidate Contact Information:
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