Administrative Assistant - Customer Service Technical Support Resume S
Administrative Assistant - Customer Service Technical Support Resume S
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Administrative Assistant Resume


Desired Industry: Customer Service/Technical Support SpiderID: 70342
Desired Job Location: Florence, Kentucky Date Posted: 10/7/2013
Type of Position: Full-Time Permanent Availability Date: 10/15/2013
Desired Wage:
U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
To obtain a position that will utilize my skills and knowledge.


Experience:
International Mold Steel/ Trak Group (Temp-Position) Florence, KY
• Inside sales
• Order Entry: receive orders from clients regarding Grade, Size and price of steel
• Daily Invoicing
• Shipping (Collect or Pre-paid)
• Maintain and Track late shipments
• Inventory control
• Monitor Sales Desk Email and telephone
• Communicate with Clients for the steel needed and all of their specifications
• Follow up on quotes and to make the sale
• Maintain shipping, billing, and all logistics documents

Insurance Agent 2008-2012
Newman and Tucker Insurance Florence, KY
• Quoted clients without prior auto insurance
• Bind and Mailed business proposals
• Loaded new business quotes and policies
• Downloaded new and current policies
• Tracked downloads and return mail
• Answered 6 Line Phone
• Checked Voicemail
• Processed clients payments
• Made policy changes per client requests
• Billing issues for both Commercial and Personal lines
• Certificates of Insurance for Commercial lines

Administrative Analyst 2005-2006
Robbins Sports Surfaces Cincinnati, Oh
• Created monthly sales reports on a timeline, Internal/external
• Quotation mapping system to pinpoint sales
• Monthly market share by state for quoting
• Developed and maintained sales and marketing agreements
• Assisted with preparation of maps and documents
• Primary relief for switchboard operator

Customer Service 2004-2005
Humana Cincinnati, Oh
• Claims for medical bills
• Quoted benefits
• Provided primary doctor information
• Pre-authorizations
• Stepped members through Humana website
• Data Entry

Customer Service (Temp) 2004-2004
Talent Tree Ft. Mitchell, KY
• Data Entry
• Answered phones
• Created spreadsheets
• Call centers environment
• Filed billing statements
• Resolved Billing issues
• Cold calling for Marketing Firm


Education:
Associate of Arts in Business Administration 2008-2009
American InterContinental University Hoffman Estates, IL
• Graduation: July 12, 2009
• Concentration: Visual Communication

Bachelor’s in Business Administration 2009-2011
American InterContinental University Hoffman Estates, IL
• Graduation: February 19, 2011
• Concentration: Marketing Management


Candidate Contact Information:
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