Leadership Position - Business Management Resume Search
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Leadership Position Resume

Desired Industry: Business/Management SpiderID: 70194
Desired Job Location: Saint Louis, Missouri Date Posted: 9/21/2013
Type of Position: Full-Time Permanent Availability Date: 09/21/13
Desired Wage:
U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent Willing to Relocate: Yes

Elizabeth Galasinski
Saint Charles, MO
Phone Number 8702199906

Work Experience

Cashier/Dog Trainer
Petco- Fayetteville, AR and Branson, MO
March 2012 to April 2013

Train dogs both privately and in groups, sell
training classes, run register, returns, promote our
rewards program, up-sell, and collect donations
for local needy animals.

During my employment with Petco, I earned my
certification as a dog trainer, expanded my
knowledge of the pet industry, sharpened my
selling skills by learning how to best promote new
programs and my training classes, trained other
associates how to sell and run the register,
learned how to maintain and monitor high store
metrics at all times, earned recognition for
outstanding employee performance, and collected
both monetary and physical donations for various
pet related charities.

Skills Used:
Leadership: I led the district in numbers varying
from how many people I could sign up a day for
rewards programs to the highest amount of
money collected for needy pets in the Branson,
Missouri area. I also trained fellow employees on
how to best convince customers of products,
programs, and training classes during my
employment with Petco. My managers could
always count on me to show new associates how
to run the front of the store and give top notch
customer service.
Sales/Retail: I expanded my ability to
communicate better with people and earn their
trust very quickly. I always gave the best advice
when it came it pet care and customers knew to
come looking for me when they had a question or

Cashier/barista (soda tender)/hostess
Dixie Cafe - Jonesboro, AR
October 2005 to July 2009
Greet guests, seat guests, run register,make
desserts and drinks, answer
telephone, run food, clean tables and carry out

I was the best hostess they ever had. I was
excellent at dividing tables
and predicting turn overs. I always worked peak
shifts (busiest times
such as Sundays and Mother's Day). I also
produced the prettiest desserts
and drinks because I had so much experience
making them prior to my job
at Dixie Cafe.
I also trained every new hire how to properly host
(meaning how to follow
the seating chart while using their best
judgement) and also how to give
outstanding customer service.
I was a highly valued member of their team until I
had to quit to go to
school full time.

Skills Used
Top notch customer service- you will never meet
a person nicer to guests
than myself
Leadership- I conducted all the seating
arrangements and directed the
servers and busboys where to go next.
Barista skills-Prior to being a hostess, I spent my
whole life making
espresso drinks. I grew up in a home where
coffee was important and we
had our full size espresso machine, steamer and
grinder. My parents
taught me everything I know about coffee; it is a
passion of ours. Three
of those years prior to working at Dixie Cafe, I
worked in two different
coffee shops in the area.
I have loads of experience up-selling cafe
products such as pie, cookies,
candy etc.
I do very well as a multi-tasker as well. I can make
drinks, greet guests
and take orders all at once.

Coffee Gallery/Club Tan - Jonesboro, AR
May 2005 to October 2005
Make espresso drinks, blended drinks, desserts
(chocolates and fudge were
something new I had to learn to make), answer
drive thru window, run
register, bus tables, clean tanning beds, restock
supplies and shelve

I taught all of their new hires how to correctly
make espresso drinks. I
also trained new employees in proper customer
service for greeting
guests, answering phones, and polite small talk
with guests while

Skills Used
Coffee and dessert making- Like I said before, I
have been making
espresso ever since I can remember but my
beautiful dessert creations are
absolutely inspired by my time working at Coffee
Gallery. My drinks and
desserts are like masterpieces in the Cafe World.
Register- This was a very fast paced environment
that could get very
hectic very quickly. I remember that my awesome
register skills were
really put to the test with that Drive Thru window
they installed, but I
have always been up for a challenge.
Multi-tasking skills- I was running that register,
answering phones,
making drinks, preparing dessert ingredients, and
cleaning tanning beds.
There was never a dull moment nor was I ever
standing idle behind that

Skyventure Aviation - Jonesboro, AR
September 2003 to October 2005
Greeted clients, answered the phones, offered
drinks and snacks to
clients, booked lessons and airplane rentals,
produced invoices using
Quickbooks, and handled payments.

This was my first job ever. I was 14 years old and
a freshman in high
school when I began working for my father part
time as one of his
receptionists at his newly opened flight school. I
learned how to use all
sorts of software including Quickbooks,
WordPerfect, PowerPoint,
Spreadsheet and Adobe. I also learned how to
cashier, process credit card
transactions, schedule appointments for others,
and how to open and close
a store alone.

Skills Used
Customer service- I really stood out in the
workplace because I was so
young, so I learned to act older than I really was
by demonstrating work
ethic and customer service someone twice my
age would have shown. I
enjoyed impressing people with my sharp
communication skills and
conversation techniques.
Computer skills- In high school it is a requirement
to know how to use
all of the software I listed above (with the
exception of Quickbooks)
before you start 10th grade. I found myself
training the other employees
and business partners how to use their own
computers at work.
This was a great learning experience for me when
I was in high school.

Cafe Java - Paragould, AR
October 2004 to May 2005
Prepare espresso drinks, blended drinks,
desserts, and soups.
Run register, answer phones, prepare gift
baskets, and clean.

I trained new hires on how to correctly make
espresso drinks and how to
properly treat customers.
I also planted and tended to their flowers they had
in front of their

Skills Used
Coffee and general cafe knowledge- I put my
skills to the test here. This
was my first real job outside of my dad's small
business. I was
introduced to the Cafe world at Cafe Java when I
was 16 years old and a
sophomore in high school. I walked away knowing
how to run a register,
how to communicate with customers and how to
up-sell products.
Major in Creative Writing
University of Arkansas - Fayetteville, AR
2010 to 2012
Major in Business
Arkansas State University - Jonesboro, AR
2007 to 2012

Additional Information
I am also a certified dog trainer and I spend pretty
much all of my free time with animals. I have
spent my whole with a variety of pets and I have
been in pet services on a small part time level. I
have done volunteer
work with a number of animal related
organizations including some of the
humane societies of the Fayetteville, AR area, Tri-
lakes Humane societies
of the Branson/Eureka Springs, AR area, and
Gentle Souls Pit Bull Rescue
of Harrisson, AR. Last year I raised over $9000 to
support such causes
and I intend to raise even more this year! I am
extremely passionate
about animal rescue to say the least. I also offer
references to serious inquiries upon request.

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