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IT Professional Resume

Desired Industry: Information Technology SpiderID: 70032
Desired Job Location: Houston, Texas Date Posted: 9/7/2013
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization:
Job Level: Experienced with over 2 years experience Willing to Travel:
Highest Degree Attained: Willing to Relocate:

An IT professional is seeking a quality organization to utilize my proven hands-on skills in administration, engineering, tier 1 & 2 escalation support, and analysis of various technologies for medium to corporate enterprise environments.

PreCash, Inc. Escalation Support Tier 1 2009-2011
Responsible for investigating, analyzing, and effectively resolving trouble tickets for PreCash, Inc. employees and clientele throughout the continental United States.
Primary activities included the administration, maintenance, support, and troubleshooting of various technologies and applications along with escalation support, time/task coordination, documentation, scheduling as needed reports to management, and following corporate policies and procedures.
Secondary activities included 2nd level support for general systems administration and handling, as needed, technical support and training of new technical professionals.
Comcast Corporation Field Service 2007-2008
Responsibilities included, but were not limited to, client support and relations, product administration, time and task management, documentation, scheduling as needed reports to management, and make add moves/changes.
Special accomplishments included developing and executing several programs and business solutions, which resulted in increased company exposure and customer traffic.

Certified WAN Engineering Program LANWAN Professional
Bachelor of Science in Computer Science Texas Southern University

Cisco Certified Design Associate CCDA
Certified WAN Enterprise Administrator CWEA
Cisco Certified Network Associate Security CCNA Security
Cisco Certified Network Associate CCNA
Escalation Support Specialist ESS
Client Relations Specialist CRS

Connectivity & Hardware: Exchange Servers, Blade Servers, DNS Servers, DHCP Servers, Web Servers Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, RAID systems, Cisco ASA 5500.
Cisco Technologies: Cisco 3900, Cisco 2900, Cisco 1900, Cisco 800, Cisco Catalyst 6500, Cisco Catalyst 5500, Cisco Catalyst 4900, Cisco Catalyst 4500, Cisco Catalyst 3000, Cisco Catalyst 3100, Cisco Nexus 2000, Cisco Nexus 3000, Cisco Nexus 5010, Cisco Nexus 7000.
Network Technologies: CDP, Frame-relay, PPP, Access Control List (ACL), Network Address Translation (NAT), Port Address Translation (PAT), RIP, OSPF, EIGRP, BGP, MPLS, VTP, SNMPv3, SMTP, ARP, TCP, UDP, Static Routing, Stub Routing, NBMA, Sonet, VLAN, VTP, HSRP, STP, SVI, CEF, Etherchannel, BPDU, Portfast, GLBP, VRRP.
Peripheral Technologies: AAA, IPS/IDS, TACACS+, RADIUS, SSH, VACL, PVLAN, Firewall, VPN, Tunneling, Cisco ACS, Pix, VoIP, IP Phone, Catalyst, CUCM, QoS, PoE, CME, CUE, Port Security, MAC Address Filtering, SIP, MGCP,RTP,SCCP, SRTP, UCCM,UCCX
Programming Languages: C, C++, C# Oracle Database, Perl, HTML, Java, Visual Basic, Shell Scripting, SQL, PHP
Monitoring Tools: Wireshark, Openview, VMware, Solarwinds, F5, Cisco Works.
Enterprise Applications: Windows XP/2000/2003/7, Active Directory, Exchange 2003/2008, UNIX, Linux, Mac OSX, Emacs, Microsoft Access.

Candidate Contact Information: has chosen not to make contact information available on this page.
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