Administrative Assistant - Secretary Admin. Assistant Receptionist Res
Administrative Assistant - Secretary Admin. Assistant Receptionist Res
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Administrative Assistant Resume

Desired Industry: Secretary/Admin. Assistant/Receptionist SpiderID: 69686
Desired Job Location: Indianapolis, Indiana Date Posted: 8/5/2013
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 33500
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: No
Highest Degree Attained: High School/Equivalent Willing to Relocate: No

A personable, accountable, highly-motivated and ambitious professional administrative assistant with over 10 years of experience in various industries seeks to work in a growing organization where the perfect blend of my experience and enhanced skills can help in maximizing the goals of the company.


Clerk II
9/2012- Present, Strategic Resources Inc., Camp Atterbury, Edinburgh, IN
• Assisted in the engraving trailer preparing award plaques, name plates, desk wedges and etching wine bottles, rocks, bricks, etc.
• Inventory records upon arrival of unit or individual against alpha rosters
• Keep a running tally of soldiers signing records in and out as their unit completes the soldier readiness process
• Maintain inventory of all records after unit has completed soldier readiness process
• Coordinate with the units for contact information, any missing records, or rear detachment information for unit
• File new or more current paperwork into the individuals file to maintain accuracy of information
• Monitor scheduling to ensure we have records for any units demobilizing
• Track and organize (for seven years) storage of all demobilization records

Department Coordinator
8/2011- 7/2012, American Specialty Health- Healthyroads, San Diego, CA
• Manages and provides service to assigned program management team to support client retention and meet/exceed client expectations
• Provides high level service to support the retention of clients, as delegated by Program Management team. Support includes providing detailed inquire of member or client issues, timely response and follow up; project tracking/monitoring, client reporting, and monitoring/tracking customer service concerns and expectations; and maintaining positive working relationships
• Ensures timely and accurate key departmental and interdepartmental documentation of client interactions, activities, and issues, including client files, implementation and renewal checklists, and other assigned documentation
• Identifies, understands and resolves client issues, keeping leadership abreast of issue status and escalating high level issues to ensure appropriate response and resolution. This includes establishing timelines for deliverables, when appropriate, and maintaining positive relationships while resolving issues
• Assists with client meetings, live and via webinar, as delegated by Program Management team
• Compiles data for RFPs (request for proposals) for potential clients
• Assists with & maintains client case studies
• Maintains confidentiality of all member, provider, client and proprietary information. Supports HMS goals and objectives set out by HMS leadership and works to ensure results meet/exceed department practices and standards
• Assists with the coordination of HMS systems and documentation, including the oversight of mandatory NCQA & URAC required tracking & documentation
• Completes assigned projects, assisting with the development and implementation of special wellness initiatives, promotional initiatives, and service enhancements
• Manages all departmental FLASH (intranet) updates
• Coordinates and oversees Healthyroads client renewals
• Manages Healthyroads program management client support inbox and inquires
• Coordinates referral requests for potential clients; must work collaboratively between program managers &
Sales team
• Researches, updates, and manages Healthyroads client profile data base which includes 150 direct groups and 20 health plans covering approximately 6.2 million members
• Back-up for other department coordinator- duties include managing calendars for department VP and one director, booking travel, arranging onsite visits, ordering office supplies, and any other miscellaneous tasks
• Occasional member issue resolution
• Client Relationship Manager (CRM) departmental subject matter expert, provides department
training, minimal programming for customization purposes and general upkeep of program management’s client
• Performs other duties and responsibilities as assigned

Administrative Assistant Accounting Support
5/2011-6/2011, Charlotte Russe, San Diego, CA
• Contact vendors to get copies of missing invoices
• Sort and distribute departmental mail
• Label accounts payable boxes to ship to Cor-O-Van for storage
• Assemble and arrange 2009 FYE accounts payable invoices
• Scan and validate accounts payable invoices using Kofax software
• Attach scanned invoices to Lawson accounting software using Ascend
• Collect invoices for audits
• Research vendor codes for invoices
• Special projects as assigned

Administrative Assistant Accounting Support
10/2009-10/2009, Comic-Con International, San Diego, CA
• Maintain (update and enter new) accounts receivable/payable, and Comic-Con/APE vendor databases
• Organize event applications and create spreadsheets for Comic-Con and/or APE event attendees
• Data entry of employee expense reports into accounts receivable/payable for travel reimbursement
• Complete other tasks as assigned

Administrative Assistant Sales Support
8/2007-10/2009, The San Diego Union Tribune, San Diego, CA
• Assistant to four outside sales account managers and other account managers when needed
• Schedule all virtual tour appointments for SignOn San Diego
• Answer the Real Estate Department’s Alternate Call Direct (ACD) line for two hours each day
• Take telephone orders for display, open home, and classified ads with follow-up deadline reminder calls
• Input all ad orders, make copy changes, and turn through art for each ad before dead line
• File expired ads, artwork, and photos in client folder
• Update map listings as needed
• Adjust client invoices and answer billing questions as necessary
• Assist with special projects as needed

Administrative Assistant Temporary Assignments
3/2007-8/2007, Professional Staffing Resources, Eastridge Group, Office Staffing Resources, San Diego, CA
• Front desk support including answering phones, signing for deliveries, and greeting clients
• Order office supplies
• Sort and distribute incoming mail
• Process all postage and outgoing mail
• Update phone directory
• Create and maintain paycheck sign-off log for over 700 employees

Administrative Assistant
7/2005-1/2007, Genomatica, San Diego, CA
General Office
• Front desk support including answering phones and greeting clients
• Scan/fax/copy documents, sort/distribute mail, process FedEx shipping and receiving
• Order publications
• Assemble company information packets
• Coordinate executive and employee travel
• Collect/record employee timecards in logbook and coordinate with payroll for processing
• Assist with updating Genomatica web page content (conference calendar, scientists’ Journal Club, corporate news and events, and general information
• Order supplies for office and employee break room vending machines
• Prepare and mail grant proposals to government agencies
• Record invoices and maintain Accounts Payable records using Peachtree accounting software
• Reconcile corporate credit card expenses and collect/organize credit card receipts
• Coordinate check request approvals
• Issue weekly check runs for signature and mail checks
• Maintain accounts payable/receivable files and set up new vendor files
• Coordinate quarterly/monthly vendor reporting obligations
• Maintain monthly statement back-up files for government grants

Branch Administrator
8/2003-4/2005, Patterson Dental Supply, San Diego, CA
• Manage accounts receivable database of over 2,500 customers
• Perform weekly follow-up phone calls for accounts in collection
• Reconcile customer accounts
• Process customer invoices and statements
• Calculate daily sales numbers for 17 sales representatives
• Manage and process employee timecards
• Complete administrative tasks as assigned

Server, In-room Dining
2/2003-8/2003, Hotel Del Coronado, Coronado, CA
• Take incoming guest orders using a multi-line telephone system
• Prepare tables and/or trays and deliver orders to guests
• Maintain hotel floors with regular trash and tray pick-up

Coordinator, Continuing Education
3/2000-10/2002, U.S. Navy, Naval Dental Center Southwest, San Diego, CA
• Order office supplies
• Manage the $2,500 quarterly budget
• Process tuition fees for 17 continuing education courses in excess of $23,450
• Confirm course enrollment
• Prepare course schedules and curriculum
• Coordinate with the Security office to arrange Naval Base access for enrolled students
• Assist 13 dentists with large volumes of correspondence for over 1,000 students

Greenwood Community High School

Microsoft Office
Typing WPM 65

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