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Administrative Assistant Resume
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| Desired Industry: Secretary/Admin. Assistant/Receptionist |
SpiderID: 69686 |
| Desired Job Location: Indianapolis, Indiana |
Date Posted: 8/5/2013 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: 33500 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
A personable, accountable, highly-motivated and ambitious professional administrative assistant with over 10 years of experience in various industries seeks to work in a growing organization where the perfect blend of my experience and enhanced skills can help in maximizing the goals of the company.
Experience:
EMPLOYMENT HISTORY
Clerk II
9/2012- Present, Strategic Resources Inc., Camp Atterbury, Edinburgh, IN
Assisted in the engraving trailer preparing award plaques, name plates, desk wedges and etching wine bottles, rocks, bricks, etc.
Inventory records upon arrival of unit or individual against alpha rosters
Keep a running tally of soldiers signing records in and out as their unit completes the soldier readiness process
Maintain inventory of all records after unit has completed soldier readiness process
Coordinate with the units for contact information, any missing records, or rear detachment information for unit
File new or more current paperwork into the individuals file to maintain accuracy of information
Monitor scheduling to ensure we have records for any units demobilizing
Track and organize (for seven years) storage of all demobilization records
Department Coordinator
8/2011- 7/2012, American Specialty Health- Healthyroads, San Diego, CA
Manages and provides service to assigned program management team to support client retention and meet/exceed client expectations
Provides high level service to support the retention of clients, as delegated by Program Management team. Support includes providing detailed inquire of member or client issues, timely response and follow up; project tracking/monitoring, client reporting, and monitoring/tracking customer service concerns and expectations; and maintaining positive working relationships
Ensures timely and accurate key departmental and interdepartmental documentation of client interactions, activities, and issues, including client files, implementation and renewal checklists, and other assigned documentation
Identifies, understands and resolves client issues, keeping leadership abreast of issue status and escalating high level issues to ensure appropriate response and resolution. This includes establishing timelines for deliverables, when appropriate, and maintaining positive relationships while resolving issues
Assists with client meetings, live and via webinar, as delegated by Program Management team
Compiles data for RFPs (request for proposals) for potential clients
Assists with & maintains client case studies
Maintains confidentiality of all member, provider, client and proprietary information. Supports HMS goals and objectives set out by HMS leadership and works to ensure results meet/exceed department practices and standards
Assists with the coordination of HMS systems and documentation, including the oversight of mandatory NCQA & URAC required tracking & documentation
Completes assigned projects, assisting with the development and implementation of special wellness initiatives, promotional initiatives, and service enhancements
Manages all departmental FLASH (intranet) updates
Coordinates and oversees Healthyroads client renewals
Manages Healthyroads program management client support inbox and inquires
Coordinates referral requests for potential clients; must work collaboratively between program managers &
Sales team
Researches, updates, and manages Healthyroads client profile data base which includes 150 direct groups and 20 health plans covering approximately 6.2 million members
Back-up for other department coordinator- duties include managing calendars for department VP and one director, booking travel, arranging onsite visits, ordering office supplies, and any other miscellaneous tasks
Occasional member issue resolution
Client Relationship Manager (CRM) departmental subject matter expert, provides department
training, minimal programming for customization purposes and general upkeep of program managements client
base
Performs other duties and responsibilities as assigned
Administrative Assistant Accounting Support
5/2011-6/2011, Charlotte Russe, San Diego, CA
Contact vendors to get copies of missing invoices
Sort and distribute departmental mail
Label accounts payable boxes to ship to Cor-O-Van for storage
Assemble and arrange 2009 FYE accounts payable invoices
Scan and validate accounts payable invoices using Kofax software
Attach scanned invoices to Lawson accounting software using Ascend
Collect invoices for audits
Research vendor codes for invoices
Special projects as assigned
Administrative Assistant Accounting Support
10/2009-10/2009, Comic-Con International, San Diego, CA
Maintain (update and enter new) accounts receivable/payable, and Comic-Con/APE vendor databases
Organize event applications and create spreadsheets for Comic-Con and/or APE event attendees
Data entry of employee expense reports into accounts receivable/payable for travel reimbursement
Complete other tasks as assigned
Administrative Assistant Sales Support
8/2007-10/2009, The San Diego Union Tribune, San Diego, CA
Assistant to four outside sales account managers and other account managers when needed
Schedule all virtual tour appointments for SignOn San Diego
Answer the Real Estate Departments Alternate Call Direct (ACD) line for two hours each day
Take telephone orders for display, open home, and classified ads with follow-up deadline reminder calls
Input all ad orders, make copy changes, and turn through art for each ad before dead line
File expired ads, artwork, and photos in client folder
Update map listings as needed
Adjust client invoices and answer billing questions as necessary
Assist with special projects as needed
Administrative Assistant Temporary Assignments
3/2007-8/2007, Professional Staffing Resources, Eastridge Group, Office Staffing Resources, San Diego, CA
Front desk support including answering phones, signing for deliveries, and greeting clients
Order office supplies
Sort and distribute incoming mail
Process all postage and outgoing mail
Update phone directory
Create and maintain paycheck sign-off log for over 700 employees
Administrative Assistant
7/2005-1/2007, Genomatica, San Diego, CA
General Office
Front desk support including answering phones and greeting clients
Scan/fax/copy documents, sort/distribute mail, process FedEx shipping and receiving
Order publications
Assemble company information packets
Coordinate executive and employee travel
Collect/record employee timecards in logbook and coordinate with payroll for processing
Assist with updating Genomatica web page content (conference calendar, scientists Journal Club, corporate news and events, and general information
Order supplies for office and employee break room vending machines
Prepare and mail grant proposals to government agencies
Accounting
Record invoices and maintain Accounts Payable records using Peachtree accounting software
Reconcile corporate credit card expenses and collect/organize credit card receipts
Coordinate check request approvals
Issue weekly check runs for signature and mail checks
Maintain accounts payable/receivable files and set up new vendor files
Coordinate quarterly/monthly vendor reporting obligations
Maintain monthly statement back-up files for government grants
Branch Administrator
8/2003-4/2005, Patterson Dental Supply, San Diego, CA
Manage accounts receivable database of over 2,500 customers
Perform weekly follow-up phone calls for accounts in collection
Reconcile customer accounts
Process customer invoices and statements
Calculate daily sales numbers for 17 sales representatives
Manage and process employee timecards
Complete administrative tasks as assigned
Server, In-room Dining
2/2003-8/2003, Hotel Del Coronado, Coronado, CA
Take incoming guest orders using a multi-line telephone system
Prepare tables and/or trays and deliver orders to guests
Maintain hotel floors with regular trash and tray pick-up
Coordinator, Continuing Education
3/2000-10/2002, U.S. Navy, Naval Dental Center Southwest, San Diego, CA
Order office supplies
Manage the $2,500 quarterly budget
Process tuition fees for 17 continuing education courses in excess of $23,450
Confirm course enrollment
Prepare course schedules and curriculum
Coordinate with the Security office to arrange Naval Base access for enrolled students
Assist 13 dentists with large volumes of correspondence for over 1,000 students
Education:
Greenwood Community High School
Skills:
Microsoft Office
Peachtree
Lawson
Typing WPM 65
Candidate Contact Information:
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