Executive Assistant - Information Technology Resume Search
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Executive Assistant Resume


Desired Industry: Information Technology SpiderID: 69428
Desired Job Location: Austin, Texas Date Posted: 7/16/2013
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 60000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel:
Highest Degree Attained: Other Willing to Relocate: No


Objective:
Highly organized, versatile, and dynamic
professional, offering broad-based
experience in office management, field
management, and customer service. Excel
at providing high level of
administrative support to people of
diverse cultures and organizational
backgrounds coupled with comprehensive
abilities in processing and maintaining
sensitive records and files. Display
determination, intellect, and skills
required for improvements in efficiency,
productivity, and business processes
toward successful attainment of
corporate goals. Possess a keen
attention to detail; able to multitask
in competitive, fast-paced environment
with dedication to superior service.


Experience:

EMPLOYMENT HISTORY

ARTIST / PHOTOGRAPHER (SELF-EMPLOYED) -
ONE SEVEN TWO 2010–PRESENT

- Conducted business as a sole
proprietorship in the fields of
photography, painting, music,
information technology, and consulting.
- Demonstrated proficiency with
studio lights, speedlights, and light
modifiers, while favoring natural light.
- Exemplified keen expertise in
industrial, product, wedding, portait,
event, street, still life, and nature
photography.
- Skillfully designed and
developed websites, blogs, Facebook
pages, and online commerce solutions.

CONSULTANT -Austin, TX/Houston,
TX/Providence, RI/Phoenix, AZ
- Rendered high level of
assistance to stone distributor and
fabricator Cosentino with training, new
equipment assessment, and customer
service.
- Used CAD, Excel, Microsoft
Windows XP & 7 tablets and interacted
with Home Depot and Lowes stores and
customers.

INFORMATION TECHNOLOGY (IT)
PROFESSIONAL- Austin, TX/Dallas,
TX/Phoenix, AZ/Providence, RI
- Skillfully troubleshot computer
issues at various offices and homes,
which include file management and
backup, audio recording set up, printer
set up, networking, and other hardware
and application needs.

ASSET TAGGING -MicroMain Corporation,
Scottsdale AZ, Washington D.C., and New
York, NY
- Assisted in cataloging and
tagging inventory, equipment, and
facilities assets in colleges,
hospitals, and prisons.
- Demonstrated abiity to climb and
navigate rooftop areas in extreme
temperatures.
- Evaluated diverse client needs,
communicated with on-site staff, and
worked with a team to identify, label,
and enter data into their proprietary
software.

MEASURER/MEASURER TRAINER/TECHNICAL
ADVISOR/OFFICE PROCESSOR - STONE SYSTEMS
OF CENTRAL TEXAS, BUDA, TX 2007–
2010
- Regularly contacted customers of
stone surfacing from home improvement
stores, confirmed orders, qualified
prerequisites, and scheduled
appointments.
- Measured and created physical
and digital templates of stone surface
solutions using tape measures, digital
plotting equipment and several CAD
programs.
- Facilitated training for newly
hired employees to enhance their
knowledge on practices and procedures
both with specialized equipment as well
as technical support for email and
internal systems.
- Handled and secured various
office processes and assigning orders
from home improvement stores and
incoming documents from other measurers.
Involved Excel, Word, Journal, Acrobat,
and CAD.

TECHNICAL SUPPORT REPRESENTATIVE - TIME
WARNER CABLE, AUSTIN, TX 2004–
2007
- Provided specialist level
technical support, including diagnosis,
troubleshooting, consulting, problem
escalation and coordination for all
cable TV (basic/digital/DVR/high-
definition/on-demand content), DOCSIS
high-speed data connections (including
wireless and dialup connections), and
digital phone systems
- Maintained frequent interaction
with customers to provide prompt
responses to all inquiries concerning
products and services as well as to
address and resolve complaints under
time constraints

PSS LINE OPERATOR (MICROSOFT PC SAFETY
LINE TECHNICAL SUPPORT REPRESENTATIVE) -
HARTE-HANKS–STAFFMARK, AUSTIN, TX
2004
- Adopted and instituted methods
of resolution for Microsoft Windows
Users having troubles with virus or
malware threats
- Assisted customers through phone
on how to navigate through the operating
system using Windows system tools and
third-party programs
- Exhibited superior talents in
utilizing call center phone systems

SERVER/TRAINER - OUTBACK STEAKHOUSE,
LONGVIEW, TX 2003–2004
- Courteously welcomed guests and
served food and both alcoholic and non-
alcoholic beverages on-time
- Spearheaded and mentored
employees to develop competencies and
achieve the highest level of performance

SERVER - OLIVE GARDEN RESTAURANTS,
LONGVIEW, TX 2002
- Gained comprehensive knowledge
in the principles and processes for
providing exceptional customer services
- Tasked to assess customer needs
while ensuring compliance with quality
standards for services
- Built and cultivated long-term
quality relationships with customers to
provide total satisfaction as well as to
generate referrals and new business
opportunities

SURVEYOR/CAD TECHNICIAN/TECH
SUPPORT/NETWORK SUPPORT/OFFICE ASSISTANT
- TELECOM AMERICA SERVICES, SAN MARCOS,
TX 1999–2001
- Played a vital role in handling
specific duties and responsibilities in
various locations such as:
- Conversion of survey drawings of
telecommunication manholes to CAD (San
Marcos TX, Park Ridge IL)
- Installation of manholes
(Austin/San Antonio TX)
- Set up of above ground
electric/telephone/cable/fiber-optic
lines (Austin/San Antonio TX)
- Documentation of CAD and paper
survey documents (San Marcos TX, Park
Ridge IL)
- Resolution of technical issues
for SBC systems and internal PC (San
Marcos, TX, Park Ridge, IL)
- Formulation of a small intranet
within the office (Park Ridge IL)


Education:
EDUCATION

COURSEWORK IN INTERDISCIPLINARY STUDIES
(Psychology/Business/Computer Science):
1999–2003
- LeTourneau University, Longview, TX


Affiliations:
-----


Skills:
CORE STRENGTHS

Continuous Process Improvement Customer
Service Management Website Design
and Networking
File Compilation and Maintenance
Web Host Set-Up and Maintenance
Training, Leadership, and Team Building
Problem-Solving and Decision-Making
Time Management and Prioritization
Technical Support and Troubleshooting


Additional Information:

PROFESSIONAL TRAINING

Statements of Attainment of Competence
(Casuarina Secondary College, Darwin,
NT, Australia) in:
Hand and Power Tools | Applied
Electricity 1 | Occupational Health and
Safety



MAJOR ACHIEVEMENTS

National Junior Honors Society
Membership
The Bronze Award, Duke of Edinburgh’s
Award, Australia
Northern Territory Regional Achiever, NT
Soccer Championships
NT Northern Territory Regional Achiever,
Academic
Certificate of Excellence through active
participation in student leadership,
LeTourneau University



ACTIVITIES

LeTourneau Student Government, Longview,
TX: 2001–2002
Public Records Committee Chairman

Alpha Omega (Fraternity), Longview, TX:
1999–2003
Secretary | Treasurer | House Manager |
Student Government Senator | Webpage
Administrator | Photographer |
Athletic Director | 1st Vice President



TECHNICAL PROFICIENCY

Microsoft Office Suite | Google Docs |
Adobe Photoshop, Illustrator, and
Lightroom, Acrobat | QuickBooks
AutoCAD, PowerCAD, Draftsight, Jetstream
| Windows and Mac Operating System
Coding: HTML, JavaScript, CSS, and C++


Reference:
Available upon request.


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