IT Technical Support Lead, Lead IT Support Engineer, IT Coordinator -
IT Technical Support Lead, Lead IT Support Engineer, IT Coordinator -
My Spider Scam Awareness Contacting Us F. A. Q.
Job Seekers
Search Jobs
Browse Jobs
Post a Resume
Job Alerts
Search Resumes
Browse Resumes
Post a Job

IT Technical Support Lead, Lead IT Support Engineer, IT Coordinator Resume

Desired Industry: Information Technology SpiderID: 69260
Desired Job Location: Cardiff, California Date Posted: 7/4/2013
Type of Position: Full-Time Permanent Availability Date: 30 days after the acceptance
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Masters Willing to Relocate: Yes

Multilingual IT Professional with 12+ years’ experience encompassing IT support engineering and instruction. Offers skills and expertise to an IT support or management position in which to benefit company and further his expertise and career.

Microstrategy, Lead IT Support Engineer
Sao Paulo – SP – Brazil 02/2009 – Present
Microstrategy is a leading worldwide provider of business intelligence software.

- Lead the IT systems and support in Brazil, Argentina and Mexico offices, as well as company headquarters and other international offices; currently reporting directly to the Headquarters in Washington, USA
- Deployed to Milan, Italy to prepare office relocation; performed inventory and corrected errors or inconsistencies; involved in operations with architects and telecom vendors
- Maintain all IT and telecom infra-structures such as networks, landlines, mobiles, IPhones, IPads and blackberries
- Control function of the internet data link contract, landlines, mobile and outsourcing contracts
- Perform costs reductions and IT strategic business alignment, budget and purchases (CAPEX and OPEX)
- Manage projects using PMI technics from PMBOK on the process groups: Initialing, planning, executing, monitoring and closing; on the knowledge areas: scope, time, costs and purchases
- Oversee the Technical Support department: Servers, Switches, WIFI, Routers, troubleshooting, desktops and printers
- Administered rebuilding of the Sao Paulo’s office, handling all IT related matters, projecting the new rack, IT gears move, cabling and other necessary requirements

Notable Achievements:
- Reduced IT Support tickets by 30% through a worldwide initiative that affected 3000 employees and 5000 e-mail accounts
- Instrumental in implementing IT systems in the annual World Corporate Event in a 200.000 square meters building for 3000 attendees, with 30 simultaneous tracks that involved employees and customers in Las Vegas, NV

MG Consultores, Senior IT Consultant
Sao Paulo – SP – Brazil 02/2002 – 08/2008
MG Enterprises specializes in information technology, system development services, consulting information technology, and dedicated hosting.

- Performed network management and administration, LAN and WIFI (wireless)
- Maintained computers, engaged in equipment sales, and provided technical support

Faculdades IBTA and Telecon Consultoria e Treinamento
Sao Paulo – SP – Brazil
03/2005 – 08/2005

- Cisco CCNA Academy Instructor (part time)

Demape Industria e Comércio Ltda Sao Paulo – SP – Brazil
04/1999 – 02/2002

- Network administrator based on Windows NT troubleshooting
- Performed computer maintenance, firewall implementation and routing using Linux Server

Universo On Line
Sao Paulo – SP – Brazil 07/1998 - 03/1999

- Technical Support Analyst / Customer support

Fundação Gertulio Vargas – June 2012
Master Business Administration focused on Strategic IT Management
520 hours course

Universidade Paulista – August 2004
Electrical Engineer

ITIL Foundations, Linux LPI 102 - Management and Maintenance, Linux LPI 101 – Implementation and Administration, August 2008
Impacta Tecnologia
Cisco CCNA, December 2003
By CIEE (Centro de Integração Empresa Escola)
Computer Network, December 2000
By IECAT (Instituto de Especialização em Ciências Administrativas e Tecnológicas)

- Team Leadership
- Cost Reduction
- Purchasing
- Failure Analysis
- Troubleshooting
- Supplier Negotiations
- Business Analysis
- IT Outsourcing
- Customer Relations

Additional Information:
Date of Birth: June 11th, 1977
Gender: Male
Dual citizenship: Brazilian and Italian

Candidate Contact Information: has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response.


© 2021 Job Spider
Privacy Policy | CC Marketing Sites | Site Map | Links