IT Technical Support Lead, Lead IT Support Engineer, IT Coordinator -
IT Technical Support Lead, Lead IT Support Engineer, IT Coordinator -
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IT Technical Support Lead, Lead IT Support Engineer, IT Coordinator Resume


Desired Industry: Information Technology SpiderID: 69260
Desired Job Location: Cardiff, California Date Posted: 7/4/2013
Type of Position: Full-Time Permanent Availability Date: 30 days after the acceptance
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Masters Willing to Relocate: Yes


Objective:
Multilingual IT Professional with 12+ years’ experience encompassing IT support engineering and instruction. Offers skills and expertise to an IT support or management position in which to benefit company and further his expertise and career.


Experience:
Microstrategy, Lead IT Support Engineer
Sao Paulo – SP – Brazil 02/2009 – Present
Microstrategy is a leading worldwide provider of business intelligence software.

- Lead the IT systems and support in Brazil, Argentina and Mexico offices, as well as company headquarters and other international offices; currently reporting directly to the Headquarters in Washington, USA
- Deployed to Milan, Italy to prepare office relocation; performed inventory and corrected errors or inconsistencies; involved in operations with architects and telecom vendors
- Maintain all IT and telecom infra-structures such as networks, landlines, mobiles, IPhones, IPads and blackberries
- Control function of the internet data link contract, landlines, mobile and outsourcing contracts
- Perform costs reductions and IT strategic business alignment, budget and purchases (CAPEX and OPEX)
- Manage projects using PMI technics from PMBOK on the process groups: Initialing, planning, executing, monitoring and closing; on the knowledge areas: scope, time, costs and purchases
- Oversee the Technical Support department: Servers, Switches, WIFI, Routers, troubleshooting, desktops and printers
- Administered rebuilding of the Sao Paulo’s office, handling all IT related matters, projecting the new rack, IT gears move, cabling and other necessary requirements

Notable Achievements:
- Reduced IT Support tickets by 30% through a worldwide initiative that affected 3000 employees and 5000 e-mail accounts
- Instrumental in implementing IT systems in the annual World Corporate Event in a 200.000 square meters building for 3000 attendees, with 30 simultaneous tracks that involved employees and customers in Las Vegas, NV

MG Consultores, Senior IT Consultant
Sao Paulo – SP – Brazil 02/2002 – 08/2008
MG Enterprises specializes in information technology, system development services, consulting information technology, and dedicated hosting.

- Performed network management and administration, LAN and WIFI (wireless)
- Maintained computers, engaged in equipment sales, and provided technical support

Faculdades IBTA and Telecon Consultoria e Treinamento
Sao Paulo – SP – Brazil
03/2005 – 08/2005

- Cisco CCNA Academy Instructor (part time)

Demape Industria e Comércio Ltda Sao Paulo – SP – Brazil
04/1999 – 02/2002

- Network administrator based on Windows NT troubleshooting
- Performed computer maintenance, firewall implementation and routing using Linux Server

Universo On Line
Sao Paulo – SP – Brazil 07/1998 - 03/1999

- Technical Support Analyst / Customer support


Education:
Fundação Gertulio Vargas – June 2012
Master Business Administration focused on Strategic IT Management
520 hours course

Universidade Paulista – August 2004
Electrical Engineer

ITIL Foundations, Linux LPI 102 - Management and Maintenance, Linux LPI 101 – Implementation and Administration, August 2008
Impacta Tecnologia
Cisco CCNA, December 2003
By CIEE (Centro de Integração Empresa Escola)
Computer Network, December 2000
By IECAT (Instituto de Especialização em Ciências Administrativas e Tecnológicas)


Skills:
- Team Leadership
- Cost Reduction
- Purchasing
- Failure Analysis
- Troubleshooting
- Supplier Negotiations
- Business Analysis
- IT Outsourcing
- Customer Relations


Additional Information:
Date of Birth: June 11th, 1977
Gender: Male
Dual citizenship: Brazilian and Italian


Candidate Contact Information:
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