Customer Service,Collections Resume
|Desired Industry: Customer Service/Technical Support
|Desired Job Location: Orlando, Florida
||Date Posted: 5/16/2013
|Type of Position: Full-Time Permanent
||Availability Date: 05/21/2013
|Desired Wage: 13.00 hr
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, Less Than 25%
|Highest Degree Attained: High School/Equivalent
||Willing to Relocate: Undecided
To obtain a Office position that leads to
Maintain high volume of telephone
contact with customers daily about 120
Resolve any dispute accounts.
Take inbound calls & make outbound
manual collection calls.
Process credit cards and checks
Setup payment arrangements.
Setup Defer Payments if owners qualify.
Worked in a Lyrical dialer system.
Worked on Time Share-Ware, Daybreak, I-
synergy programs. Handle accounts from
11 thru 90 days delinquent.
Update owners demographic.
Helped on skip tracing, I also speak
Take about 60 to 80 inbound calls in a
Make about 80 manual collection calls
and take T.O. calls.
Setup payment arrangements & Follow up
with owners on broking promise payments.
Worked in the recovery department
accounts that is in write-off status
Offer and process Mortgage Modification
for owners that qualify.
Setup automatic (ach) direct deposit
Process their Mortgage and Home Owner
Waive fees and discuss billing with
Was presents several Certificate for
the collector of the month mortgage.
Collect average of 35,000 to 45,000 a
Worked in a Business Telephone Company.
Maintain High volume of telephone
contact with customers.
Worked with email customers.
Worked with customers in different
Make follow up calls. Disconnect
service for non-payment or broken
promise. Process payments with credit
cards and checks over the phone.
Stanley High School, Credential High
Connecticut Business Institute, Nursing
Assistant Certificate, 07/1990
Microsoft Office,Word,Windows,Call Center
and Customer Service experience
,Collections, Dialer system,Team
Player,willing to learn, and ready for new
I am a professional collector with
thirteen years experience providing
excellent customer service for
Companies that specialize in financing,
as well as collecting outstanding debts
in the Collections
Industry. I am familiar with the FDCPA
laws and regulation as well as customer
satisfaction and compliance. I also have
computer experience, I am a team player,
fast learner and Interested in learning
Available upon request.
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