Customer Service/ Payroll/ Travel Resume
|Desired Industry: Accounting/Bookkeeping
|Desired Job Location: Atlanta, Georgia
||Date Posted: 4/25/2013
|Type of Position: Full-Time Permanent
||Availability Date: 05/01/2013
|Desired Wage: 25000
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel:
|Highest Degree Attained: Other
||Willing to Relocate: Yes
Obtaining gainful employment with a
company that would enable me to use past
and present skills to contribute to the
operations of the company and to find
advancement within the organization.
General Electric: 11/15/13- Present
Call Represented: Handle In-Warranty
Calls, Handle Out of Warranty Calls,
Schedule and cancel service
appointments. Reviewed contract terms
and warranty. Help with issues the
customers are having and take the
necessary steps to solve the problem.
Average 20-30 calls daily.
Purchasing Power: 1/14/11- 8/ 9/11
Order Processing Department: Email
Sort incoming email into appropriate
folders, reply to recipient via email.
Activated and deactivated accounts.
Provided patron with tracking and
delivery information, reviewed and
explained how to read A/R statements to
the customer. Clarified program and
product bundle questions. Reviewed
contract terms and conditions.
Researched referrals and appropriated
promotions on eligible accounts. Added
tracker tickets from alternate systems
to account for escalated issues.
Fax/scan required documents for
approval/disapproval into system.
Properly notated each account and
customer response log for excel
spreadsheet record per each email.
Averaged 70-80 email responses daily.
Cracker Barrel Restaurant: 08/20/04 -
Waitress/Cook: Used touch- screen
computers for order entry. Greet
patrons within one minute as they sit
down. Answer patronís questions about
the food and how itís preparations.
Multi- tasking skills used to establish
orders with patrons and dispersion to
correct party while managing
approximately four to eight tables of
patrons. Cook food under ten minutes.
Cook orders as quickly as possible.
Ryla Teleservices: 9/14/08 -1/1/09
ō Inbound Call Center: Managed high
volume nationwide client. Maintained
post/prepaid consumer account(s).
Secured classified accounts with proper
confirmation. Educated consumers, with
comprehensible instructions, on
understanding invoice charges. Per each
customer contact, accessed proper
pricing plan. Processed bill payments
via telephone. Guaranteed precise orders
for connection, suspension,
disconnection, and reconnection. Ordered
new or replacement devices after
attempting tier one troubleshooting via
telephone. Equipped customer with
knowledge of online account self-
managing. Closest retail store locations
given per request.
Olive Garden Restaurant: 09/01- 06/03
Food Preparation: Prepared more than 40
different meals a shift. Follow
instructions for completing the meals.
Measured the ingredients correctly and
label the meals properly. Store the
meals in the right section in the
cooler. Clean and wipe down my area.
Wheeler High School
University of Alabama (2001-2004)
Georgia State University (2010-present)
Customer service, cash handling, typing
35 wpm, negotiation skills, sales,
written and oral communication skills,
10 key touch, Windows XP, 98, 95,07 and
NT,Lotus Notes, Microsoft Word, Excel,
Adobe Acrobat and Power Point.
I been working with numbers for
almost over 13 years. I really enjoying
doing payroll accounting. I'm an entry-
level accounting still learning. I would
just like to be
given a chance to show what I can do.
Available upon request.
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