Salesfoce.com Consultant - Business Management Resume Search
Salesfoce.com Consultant - Business Management Resume Search
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Salesfoce.com Consultant Resume


Desired Industry: Business/Management SpiderID: 68288
Desired Job Location: San Francisco, California Date Posted: 4/17/2013
Type of Position: Full-Time Permanent Availability Date: 04/17/2013
Desired Wage: 95000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, More Than 75%
Highest Degree Attained: Bachelors Willing to Relocate: Undecided


Objective:

Salesforce.com Consultant/Senior
Business Analyst/Project Manager
Motivated self-starter with proven
systems analyst, project management, and
team building skills seeking to add
value/balance to a high performing team
in SaaS/Cloud Computing Technology Space


Experience:

Work Experience:
Force by Design – Cloud Application
Consultant (Project Manager), San
Francisco, CA,
2012-2013
Utilized a Hybrid Waterfall/Agile
Approach to lead Implementation Delivery
Teams on our clients’ Salesforce.com
Implementation to optimize their
orgs/instances of Salesforce.com, or if
clients were transforming from their old
CRM/Access DB to Salesforce.com.
Conducted Internal Team Meetings
and managed resources against budget,
schedule, and quality of delivery.
Collaborated with Senior
Business Analyst, Business Analyst,
Technical Architects, Developer, and
Data Architects for successful planning
of Project Plans.
Held weekly Client Status
Meetings to keep everyone on the same
page and to remove road- blocks
throughout Project Life Cycle.
Sent out Weekly Status Reports
after each status meeting with Burned
Data for Time and Material and Fixed
Contracts.
Provided/Suggested Best
Practices to clients around Data.com &
AppExchange Apps to assist them in their
Sales Methodologies.
Managed vendors for Web
Conference Tools to ensure the
organization had all necessary tools to
provide successful implementation
delivery to Force by Design Clients.

Atlona Inc. – IT Systems Analyst/SFDC
Admin/NetSuite Admin, Sunnyvale, CA,
2011 - 2012
Advocated for Business Users after
hearing their stories on
Systems/Applications while closely
supporting Sales & Marketing on
CRM/ERP/Marketing Lead Generation Tool
(Ex. Salesforce.com, NetSuite, and
Pardot), and Project Manages a Shared
Implementation with NetSuite
Professional Services Team.

Ensured Alignment of Sales &
Marketing is in place before
defining/creating Leads & Opportunities
Management Processes to assist in
increasing user adoption of
Salesforce.com Sales Cloud.
Defined processes for business
requirements and implements them into
Salesforce.com through configuration and
custom fields.
Project Manages NetSuite ERP
Implementation by driving business
mapping sessions with Key Business
Process Owners.
Configures NetSuite to sync with
Company Business Requirements through
workflows and custom fields.
Provided feedback to Company
Founders and Key Stakeholders of systems
for Best Practices received from
NetSuite User Group to implement for
people/systems/processes around
Financial Management (AP/Expense
Reimbursement/AR/GL/Inventory
Management).
Documented/updated Business
Requirements Document for NetSuite ERP
System based on changes/configurations.
Participated on Strategic
Initiative Teams to spearhead the
direction of the company in relation to
compliance of people/systems/processes
around content management for sales and
marketing channels.
Troubleshoot Salesforce.com and
NetSuite system issues received from
business users post implementation.
Trained business users on
company defined processes on systems
used to do day to day jobs.
Implemented Best Practices for
reports/dashboards and managing incoming
requests for system enhancements for
Salesforce.com CRM System and NetSuite
ERP System.

Skire Inc. –Client Service
Analyst/Salesforce.com Administrator,
Menlo Park, CA,
2010 - 2011

Acted as a liaison/supports PPM SaaS
Cloud on Hosted Solutions/Application
utilized for Managing Capital Projects,
Facilities, and Real Estate between
Clients and Our Internal Teams;
administers/maintains & manages projects
from Key Business Decision Makers on our
Salesforce.com CRM under Skire
Application Support Team in the Service
Cloud.

Analyzed/tested/documented
system behaviors for business processes
based on client’s operation solution,
manage issues/bugs based off scrum teams
(Product Management & Engineering)
priorities align with client’s business
needs.
Created reports/dashboards to
monitor system performance/support case
trends for
weekly/monthly/yearly/quarterly periods
to assist in planning of resources and
to alert management of operational
sensitivity.
Implemented/promoted Best
Practices for maintaining
dashboards/reports in Salesforce.com for
Top Management.
Supported Professional
Services/Sales on client’s
implementation configurations during
pre-sale/post-sale.

HP Software -SaaS Operations Support
Representative, Cupertino, CA,
2009 - 2010

Created/Worked Support Case as SME
through Phone & Email Requests in CRM
for HP Software Services SaaS Solutions:
Application Lifecycle Management (ALM);
Business Service Management (BSM);
Project and Portfolio Management (PPM);
IT Service Manager.

Conducted requirements gathering
session with team leads, and subject
matter experts to determine scope of New
Hire Documentation created for new hires
to reference after training on Software
Operations Center Processes.
Assigned tickets to appropriate
groups within the HP SaaS
Organization/Business Technology
Optimization division under Enterprise
Business Group to make scripts changes
for customers’ business processes.
Escalated problems to SaaS
Delivery Applications Team; SaaS
Infrastructure Team; Operations Team,
and Technical Account Managers.
Monitored alerts for SaaS
Application Delivery Teams; SaaS
Infrastructure Team; Operations Team.
Silicon Storage Technology, Inc. (SST)–
Business Systems Analyst/PM, Sunnyvale,
CA,
2007 –2009

Acted as a liaison and facilitated
cross-functional meetings between
Stakeholders and Information Technology
Department to define requirements for
business processing mapping
implementation in CRM/Sales Tool system
during Joint Application Development
(JAD) Meetings, and supported CRM/Sales
Tool for Sales Team.

Collaborated with Global IT Team
to improve 60% of current
systems/processes such as quote
approvals, samples, and demand &
reference forecasting for system
configuration and functionality.
Project Managed Strategic
Pricing Initiative Project for Business
Units to streamline requests for quotes
and focus on new products being pushed
to market at SST.
Project Managed conversion of
Excel based files used to determine
revenue gains into Web-based SST
Distribution Design Win Registration
Monitoring System at SST.
Supported/contributed Cognos
upgrades and system integrations for IT
Department by performing data cleansing
for data warehouse
Created Sales Territory On
Demand Reports for Country Managers in
Cognos Tool.
Created/Updated/Maintained
Business Requirements Documents;
Functional Documents; Training/User
Documents/Guides.
Contributed in business system
process design for Sales Compensation
Incentives through User Surveys.
Conducted Global
Training/Presentations/Meetings for
Sales Managers, Sales Channels via Web
Meetings.
Provided Project Weekly Status
Reports to TOP Management and all
Stakeholders as Project Manager.

Santa Clara Department of Correction –
Project Manager (Internship), San Jose,
CA,
2006 –2006

Managed a team of 6 custom application
web form project for Security Clearance
Systems for vendors.

Reduced a significant amount of
foot traffic into office location.
Automatic Data Processing, PC Process
Specialist , Santa Clara, CA,
2004 –2007
March 2004 – April 2007
Assisted/educated clients on software
processes/installations for Oracle & SQL
databases.

Troubleshoot/administered web-
based products (web-base portals and
applications) and ASP application.


Education:
B.S. Degree, Business
Administration/Management Information
Systems, San Jose State University
o Cisco Case Study Marketing
Project -Team Received Top 5 Honors on
Analysis/Presentation
 Presented on why Cisco should do
Business to Consumer vs. Business to
Business
Project Management Methodology
Training – SST Professional Development
Program
Attended Courses for PMP Exam
with CPrime in Foster City
Recently Attended Training for
Agile Scrum with Conscires Agile
Practices (8PDUs)


Skills:
Certified Salesforce.com Sales Cloud
Consultant


Reference:
Available upon request.


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