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Administrative Assistant/Customer Service Resume
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| Desired Industry: Secretary/Admin. Assistant/Receptionist |
SpiderID: 67681 |
| Desired Job Location: Omaha, Nebraska |
Date Posted: 3/5/2013 |
| Type of Position: Full-Time Permanent |
Availability Date: 03-11-2013 |
| Desired Wage: 32000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Offering an impressive 10 year
leadership background in customer
service team development, customer
satisfaction and foster company
initiatives. Detail oriented, dedicated
and said to “think like a business
owner”. I am seeking a position with a
company that will utilize my experience
and skills to meet business objective.
Experience:
Customer Service Manager
March 2012 to September 2012
Quick Silver Auto Solutions Omaha, NE.
● Managed Customer Relations to ensure
satisfaction
● Managed Charge Backs
● Developed customer service department.
Hired and trained personnel.
● Wrote and implemented company policies
and procedures for daily operation for
each department.
● Developed product, website and all
article content for both the website and
product/service for sales call center
● New Business development
New Product Development
January 2011 to March 2012
LA Marketing Omaha, NE.
● Develop website, product and all
article content for both the website and
product/service for sales staff
● Develop eBay store
● Wrote and implemented company policies
and procedures for daily operations for
each department
● Negotiated terms with “service
partner” companies
● Set up customer service department
Customer Service Manager/Human Resource
Manager September 2003 to October 2010
National Vehicle Marketing dba Classy
Auto Omaha, NE.
● Guide corporate strategies for the
development and implementation of
infrastructures in sales, marketing,
research, customer service and
administration.
● Development of policy and procedures
as well as Company Handbook for company
with 50 to 55 employees.
● Increased customer satisfaction by 42%
within an 18 month period.
● Proven history of solving complex
operational problems.
● Achieved and maintained PCI
Compliance.
● Achieved and maintained eBay Motors
Top Seller Award, Titanium Power Seller
and eBay Trading Assistant for five
consecutive years.
● Development and implementation of a
Quality Assurance Program
● Assisted in reducing charge back rate
to less than 1% within a 10 month
period.
● Implemented a customer service
satisfaction survey as well as an
outbound customer update program, the
first of its kind for this industry.
● Initiated and produced an Employee
Monthly Newsletter.
● Ability to work effectively in a fast
paced environment, invite the challenge.
Education:
● Exceptional Organizational ability and
initiative
● Numerous seminars on Human Resource
Education
● Ability to multi-task effectively
● Proficient computer skills with
knowledge of various software packages
and internet.
● Consistent record of achieving goals
Affiliations:
Skillpath Communications/Human Resources
eBay Motors
Skills:
● Customer Service Operations Manager
● Staff Leadership & Team Development
● Company HR Policy Development
● Strong Analytical Skills
● Quality Assurance Program Development
● Policy & Procedure Development and
Implementation
● Exceptional Organizational ability and
initiative
● Numerous seminars on Human Resource
Education
● Ability to multi-task effectively
● Proficient computer skills with
knowledge of various software packages
and internet.
● Consistent record of achieving goals
Additional Information:
Previous positions of experience
Assistance Sales Manager
Realtree Hunting Camouflage
Columbus, GA.
Cost Estimator, Job Bidder
Peerless Products, Inc.
Dallas, TX.
Assisted and advised Territory Sales
Representative Groups in selling a
licensed pattern to numerous
manufacturers in Hunting Industry. My
first year employed showed an increase
in sales by 32%. Developed co-op
advertising partnerships as well as
established wholesale pricing for large
distributors such as Cabela’s, Sports
Authority, and Sports Unlimited.
Responsible for dealer accounts as well
and responsible for coordination
and planning of all industry wholesale,
dealer and consumer trade shows.
Introduced and executed expansion of
business into a new market of Paintball
Gaming. Accountable for the research,
development and market penetration in
the paintball industry. Experienced in
job estimating for a commercial window
company. Accountable for specialty bids,
and follow through of projects. All
projects were custom order which
entailed material purchase,
manufacturing schedule, delivery
coordination as well as billing. Extreme
accuracy was an absolute requirement.
Reference:
Available upon request.
Candidate Contact Information:
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