Instructional Designer - Computer Software Programming Resume Search
Instructional Designer - Computer Software Programming Resume Search
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Instructional Designer Resume


Desired Industry: Computer Software/Programming SpiderID: 67582
Desired Job Location: Provo, Utah Date Posted: 2/28/2013
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 45000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel:
Highest Degree Attained: Other Willing to Relocate: Yes


Objective:
Highly talented, results-driven, and
creative professional
offering progressive background in
instructional design and management.


Experience:

--- SIGNIFICANT EXPERIENCE

VIVINT. (FORMERLY KNOWN AS APX ALARM
SECURITY SOLUTIONS INC.) - PROVO, UT
Instructional Designer - Trainer - Lead
Supervisor - Supervisor 2009-
Present

Instructional Design
- Developed more than 36 courses
with over 6 hours of e-learning
training.
- Served as Project Manager and
Lead Designer while directing 4
individuals.
- Supervised recording and editing
of interviews with department managers
to enhance teaching courses.
Training & Staff Development
- Mentored more than 30
individuals in weekly classes.
- Instructed other trainers within
the company on sound project design
techniques.
- Established training documents
to support technical concepts training
with 3 different departments.
Brand Design
- Created logos and course
templates to represent a fun approach to
e-learning within the workplace.
- Leveraged skills to develop
interactive courses to engage learners.
- Launched a unique “V3E” training
brand to the company and produced dozens
of documents to assist the transition.
Troubleshooting
- Oversaw technical
troubleshooting and administration of
LMS for over 600 users.
- Pioneered new authoring tools
and provided information on their known
issues and effective use to the team.
- Facilitated all up-training on
technical concepts for more than 50
people regarding router security,
thermostat installation, and security
systems.
Process Optimization
- Reduced the organizations’ error
percentage with service tickets from 12%
to 3.5% during a 6 month period.
- Developed themed courses to
address specific problems with service
ticket creation.
- Collaborated with Field Service
technicians and management to create
multiple trainings that identified
requirements for the service ticket
policy.
- Produced multiple reports using
Excel VBA that managed data for more
than 500 employees and monitored errors
in 8 categories.



--- EARLIER CAREER

THE CHURCH OF JESUS CHRIST OF LATTER DAY
SAINTS - FRANKFURT, GERMANY
Missionary 2007-2009

FIRSTLINE SECURITY - OXNARD, CA, USA
Field Technician 2006

GORDON FOOD SERVICE - JACKSON, MI , USA
Sales Associate 2004-2006


Education:
--- EDUCATION AND CREDENTIALS

Digital Media (2012) - UTAH VALLEY
UNIVERSITY (UVU) - OREM, UT
General Studies (2011) - LDS BUSINESS
COLLEGE - SALT LAKE CITY, UT
Java, C++, HTML (2006) - JACKSON
COMMUNITY COLLEGE - JACKSON, MI
Microsoft Office Specialist
Certification


Affiliations:
--- PROFESSIONAL AFFILIATION

Active Member, ASTD Training Organization


Skills:
-----


Additional Information:
--- ACTIVITIES

Co-owner, Slim Threads, Provo, Utah -
Designs and prints custom clothing


Reference:
Available upon request.


Candidate Contact Information:
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