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Administrator Resume

Desired Industry: Healthcare SpiderID: 66958
Desired Job Location: Richland, Washington Date Posted: 2/3/2013
Type of Position: Full-Time Permanent Availability Date: March 15, 2013
Desired Wage: 90000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: Yes

I am on assignment in New Mexico and would like to return to our home and community in Richland, WA


265 Los Cordovas Road, P.O. Box 1886, Ranchos de Taos, New Mexico 87557 – (509) 521-7878 Cell

PROFESSIONAL GOAL: Professional Administrator/Executive Director - Business Development - Operations

I have accomplished an out-standing record in fiscal management, regulatory compliance and business development. I am an effective leader and creative problem solver with the ability to drive revenue growth, resolve conflict, improve morale and consistently exceed goals.
• Management – I have a solid background in strategic planning, mapping and marketing plans. A hands-on manager with highly developed negotiation skills and experience cultivating strategic business partnerships. Strengths in budgeting, financial management and Human Resource System Management.
• Marketing/Public Relations – I have a proven ability to recognize and capitalize on market trends and assume bottom-line responsibility for strategic planning, market research and forecasting. Broad knowledge of marketing disciplines, including research, promotional planning, pricing, event planning and advertising. A Creative “Out-of-Box” Thinker. A Passionate Advocate and Lobbyist for special interest groups.
• Team Building – A decisive Team Leader/Coach with extensive experience recruiting, hiring, developing talent and creating effective training programs. One who seeks to understand and then to be understood.
• Communication – A persuasive communicator with a well-developed presentation and negotiation skills.
• Software Development – Expertise in design for Business Analysis and Intelligence.


* Operations Specialist - Interim Assignments
* Specialized Care Program Development
* Resident Centered QA Programs for SNF's & ALF's
* Strategic Development
* Strategic Business & Marketing Plans
* Sales Training
* Public Relations
* Medical Advisory Board Program Development
* Quality of Life Program Structures
* Training Programs and Manuals
* Business Intelligence Tracking Models – Software Development
* Customer Service Programs and Training
* Mastering Guanxi - Building Mutually Beneficial Relationships
* Historical Research Writing
* Lectures on Native American History. - Recommendations are available from Nations, Tribes and Schools.
* Native American Writer/Historian

A Continuum Care Retirement Community located in Historic Taos, New Mexico offering Independent Living, Assisted Living, Home Health and Skilled Nursing Rehab.
• Set up Medicare Rehab Program
• Established Strategic Sales and Marketing Plan – Including a re-design of the Web-Site for marketing outreach.
• Leased/10 Net Move Ins in the 1st Quarter, Increased Occupancy to 100% with average Medicare of 5 ADC the 1st Quarter.
• Set up QA Systems and Billing Systems.
• Became a Certified Assisted Living Administrator: CALA/LNHA/LHHA


Administrator/Corporate Business Analyst – Eagle Healthcare 2010-
Reassigned to Parkside Care Center to stabilize a troubled facility; Continued with Corporate Assignment.
• Established: Co-Worker Development and Employee Relations Program to restore management integrity and communicate operational objectives.
Benefit: The program gave the employees a sense of direction and ownership.
• Established: Clinical initiatives by setting up an audit system based on the CMS QI and QM Indicators. Benefit: Achieves a root cause analysis within clinical systems by following set protocols and correcting issues as discovered.
Results: Three outstanding annual surveys (6 minor tags or less) and a 95% decrease in complaint surveys. Additionally, this helped restore integrity with the survey unit.
• Set up a Strategic Business and Marketing Plan including establishing a Medical Advisory Board.
Benefit: A solid operational direction and communication with the medical community.
Results: 10% increase in occupancy and quality mix.

Corporate Director of Business Development and Business Analyst – Eagle Healthcare 2008-
Corporate Promotion –Eagle Healthcare
• Provide Strategic Planning for 12 facilities.
Benefits: Determined the facility’s direction and how it is going to get there.
• Set up Strategic Business Plan and Marketing Plan Program Structure; Set the strategic direction (goals) and the strategies to achieve these goals into an action plan with specific objectives, responsibilities and timelines which helped to monitor and evaluate each quarter for results.
Benefit: Revealed a clear route to prospective customers, decision makers helping to build a strong network.
Results: An 8% increase in occupancy.
• Standardize Reporting Tools and Key Factor Tracking Systems.
• Monitored and consulted for Success

Administrator – Eagle Healthcare 2006- Grandview Healthcare and Specialty Center-Eagle Healthcare
• Returned to Eagle: Developed a Geri-Psyche Program and Restructured Strategic Direction.
• Achieved: Formalization of Behavior Plan & Admission Criteria.
Benefit: Sense of direction, with education programing and a niche identity in the market.
• Results: Strong consistent occupancy – 98% to 99%
• Established: System Audits QA Program resulting in exceptional surveys and a five star rating.

Administrator 2005
Care Center East, Portland Oregon- Extendicare
• Planned to move to be closer to our family.
• Continued with Strategic Marketing, achieved quality mix.
• Stabilized regulatory systems.
• Stabilized turn-over.

Administrator – Eagle Healthcare 2005-
Clarkston Care Center-Eagle Healthcare
• Transferred to establish a Strategic Marketing Plan and build Census.
Achieved: Focused direction with a sense of purpose for the Leadership Team.
Benefit: Occupancy from 80% to 90%, Medicare from 8 ADC to 18 ADC.

Executive Director – Eagle Healthcare 2004-
Richland Rehabilitation Center & Eagle Assisted Living- Eagle Healthcare
• Transferred to setup and open a New 71 Bed Skilled Rehab & 24 ALF Unit.
• Prepared facility for licensing and certification.
• Developed: Operational Procedures, Marketing and Public Relations Strategies.
Benefit: Established the organizations foundation, structure and direction.
• Developed: All Assessment Instruments; Negotiated Service Agreements, Contracts, QA
for the Assisted Living Facility and the Transitional Skilled Rehab Unit.
Benefit: Provided a base for clinical and financial direction.
• Set up: Clinical MS, QA and HRMS Systems.
Benefit: A strong foundation to build on.
• Achieved: Fill-up in 10 months and a profitable 1st year
Benefit: A Strong Medicare and Skilled Census, consistent Medicare Census of 48 ADC.
Administrator - Eagle Healthcare 2003-
Parkside Rehab and Care Center – Yakima, Washington-Eagle Healthcare
• 88 Bed Rehab and Skilled Nursing Facility.
• Created: Strategic Marketing Program.
Benefit: Increased Medicare census by 8 ADC
• Created: CQI / QI Audit QA Program.
Benefit: Outstanding regulatory compliance.

Administrator (Interim) - Kindred 2003
Hillcrest Rehab and Care Center – Boise, Idaho
• Interim Position
• Focus on Strategic Marketing
• Maintain regulatory compliance

Life Care Centers of America – Boise, Idaho
• Over-site of 14 Skilled Nursing/Rehab Facilities in Idaho, Utah & E. Washington.
• Over-site of 1 Retirement/ALF, 2 ALF’S, 3 CCRC’S & 1 HHA in Idaho and Utah.
• Maintained a high level of Regulatory Compliance.
• Improved Operating Margin 25%, as well as profitability and collections.
• Increased occupancy (92%) through Strategic Marketing.

Performax Group – Minneapolis, Minnesota
• Developed Training Manuals for the Banking Industry working with this
Management Development Organization while attending Graduate School.
Many of the professional relationships have continued to this day.

David Lamb Publications LLC, – Richland, Washington
Banking and Healthcare Industry
• Strategic Planning Program Development
• Specialized Care Program Development
• Patient Centered Quality Assurance Program Development
• Medical Advisory Program Development
• Training Programs and Manuals
• Strategic Marketing Plans and Campaigns.
• Grant Writing and Ghost Writing.
• Historical Research Writing


• B.S. Economics - Morningside College, Sioux City, Iowa 1969-1973
• M.A. Program in Public Health – University of Minnesota, Minneapolis, MN. 1981-1984
• Training and Certification in Real Estate and Insurance
• Specialized Education on HIPPA, ADA, AAP, EEOC and General Employment Law.
• Hospice Certification – London, England


• Business Analysis and Intelligence
• Budgeting, Fiscal Management
• Strategic Business and Market Planning Development
• Project Management
• Microsoft Publisher, Power Point, Access, Excel, Word and Outlook
• Software Development for Business Intelligence
• Decisive Team Leader/Coach
• Patient Centered QA Programming for SNF’s and ALF’s
• Master of Guanxi – Building Mutually Beneficial Relationships

Additional Information:

• 2010 Commissioned to write a book about the enduring human spirit. This is a non-fiction and fiction story about the people of The Crow Creek Indian Reservation in Ft. Thompson, South Dakota and my family’s involvement. It is a three year project. A novel by David Lamb “Beasts of Prey™” due out in 2013.
• 2008 Developed an Organizational Structure for Long Term Care Facilities, including Strategic Business and Marketing Plans. Eagle Healthcare Inc. standardized and implemented this in all their facilities; (Eagle Healthcare Productivity Enhancement Project). This program had been developed and has evolved over an eight year period (2000–2008). This program focuses on four Key Result Areas: 1. The Customer as it relates to Revenue Enhancement, 2. Operations, 3. Clinical Programs, and 4. Human Resource Development.
• 2006 Developed a “True” QI/QM CQI Program in a Monthly Audit Format based on the QIS Survey System as part of a QA Program. It is an evidenced based and outcome oriented program that has been successfully validated.
• 1987 Named to the Board of The Validation Institute under the direction of Naomi Feil MSW, ACSW.
• Co-Authored an education curriculum to teach the components of Quality of Life using Maslow’s Model. This became a Staff Education Model, “The Quality of Life Model.”
• 1985 Developed the Low Stimulus Dementia Unit, the first of its type in the United States. Structured after a facility in Austria. A Low-stress environment for those with Alzheimer’s and related dementias. Received national recognition. Articles appeared in the Fargo Forum, and The Wall Street Journal.

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