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Administrative Specialist Resume
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| Desired Industry: Secretary/Admin. Assistant/Receptionist |
SpiderID: 66368 |
| Desired Job Location: San Diego, California |
Date Posted: 1/14/2013 |
| Type of Position: Full-Time Permanent |
Availability Date: immediately |
| Desired Wage: 45,000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
Administrative support professional with experience working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Known for accuracy, attention to detail and timeliness in managing Accounts Receivable, A/P and disbursements functions for diverse-industry employers
Experience:
Raphael¡¦s Party Rentals, San Diego, CA 1999 - Current
Accounts Receivable/Customer Service Specialist
Provided customer service and accounting services:
Accounting Responsibilities
„X Paid invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment, to include purchase orders.
„X Obtained revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments.
„X Collected revenue by reminding delinquent accounts; notifying customers of insufficient payments.
„X Maintained accounting ledgers by posting account transactions.
„X Verified accounts by reconciling statements and transactions.
„X Maintained financial security by following internal accounting controls.
„X Contributed to team effort by accomplishing related results as needed.
„X Provided clerical services to departments as needed.
„X Consistently maintained accuracy in calculating figures and amounts such as discounts, interest, commissions, proportions and percentages.
„X Responsible for collecting invoices for revenue for month end and year end reports.
„X Researched invoice discrepancies and accounting questions
„X Maintained financial historical records by filing accounting documents.
Customer Service Responsibilities
„X Interact with diverse customer base in person and telephonically.
„X Provide detailed information on services and products to customers.
„X Recommend service and product options to meet customer needs.
„X Demonstrate products.
„X Open new customer accounts.
„X Complete and process contracts.
„X Schedule and follow up on installations and service calls.
„X Manage service, product and billing inquiries and complaints.
„X Conduct customer satisfaction surveys.
„X Generate business through follow up.
„X Maintained records of all customer interactions and transactions.
„X Produce weekly reports for management.
„X Achieve performance objectives in all areas consistently.
Double Tree Hotel Del Mar Del Mar, CA
Reservations Manager
Responsible for supervising, monitoring and controlling all activities in a 4 person reservations department, ensuring that a high level of guest service was maintained.
Management Responsibilities
„X Payroll, attendance and time off.
„X Ensured that the budgeted occupancy and average daily rate figures were achieved
„X Promoted good public relations by administering and using the STAP Program.
„X Maintained training schedules and records
„X Coordinated with the Front Office Manager and Guest Service Manager regarding guest information to ensure hotel hospitality opportunities maximized.
„X Developed and maintained communication with all departments
„X Worked with sales department on group bookings including rooming list, cut-off dates, cover sheets, and special guest request.
„X Ensured a productive and accurate interface between the reservations, sales, and the front office departments.
„X Maintained departmental budget
„X Responsible for rate and occupancy controls and produced and mailed guest confirmations.
Holiday Inn (AIRPORT) Rochester, NY
Reservations Manager
Responsible for managing all activities in a 2 person reservations department:
Management Responsibilities
„X Controlled and monitored all aspects of hotel sales and timely booking of all guest arrivals.
„X Arranged the arrival of all group and corporate business reservations.
„X Accountable for accurate forecasting, booking reservations, hotel sales, payroll productivity, employee discipline, handling guest complaints, and billing guaranteed no shows.
„X Coordinated with the Front Office Manager and Guest Service Manager regarding guest information to ensure hotel hospitality opportunities maximized.
„X Developed and maintained communication with all departments
„X Worked with sales department on group bookings including rooming list, cut-off dates, cover sheets, and special guest request.
„X Ensured a productive and accurate interface between the reservations, sales, and the front office departments.
„X Maintained departmental budget
„X Responsible for rate and occupancy controls and produced and mailed guest confirmations.
„X Coordinated with the Director of Sales and General Manager to achieve revenue success.
Education:
High School Diploma
Skills:
„X High energy and results-oriented.
„X A natural leader with proven success in identifying areas of underperformance and implementing creative solutions.
„X Experienced in developing and delivering training programs for employees of all levels to address specific problems and for general performance improvement.
„X Trustworthy, ethical and discreet. Committed to superior service.
„X Confident and poised in interactions with individual at all levels.
„X Detail oriented and resourceful in completing projects; able to multi-task effectively.
Candidate Contact Information:
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