Administrative Specialist - Secretary Admin. Assistant Receptionist Re
Administrative Specialist - Secretary Admin. Assistant Receptionist Re
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Administrative Specialist Resume


Desired Industry: Secretary/Admin. Assistant/Receptionist SpiderID: 66368
Desired Job Location: San Diego, California Date Posted: 1/14/2013
Type of Position: Full-Time Permanent Availability Date: immediately
Desired Wage: 45,000.00
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent Willing to Relocate: No


Objective:
Administrative support professional with experience working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Known for accuracy, attention to detail and timeliness in managing Accounts Receivable, A/P and disbursements functions for diverse-industry employers


Experience:
Raphaels Party Rentals, San Diego, CA 1999 - Current
Accounts Receivable/Customer Service Specialist

Provided customer service and accounting services:
Accounting Responsibilities
X Paid invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment, to include purchase orders.
X Obtained revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments.
X Collected revenue by reminding delinquent accounts; notifying customers of insufficient payments.
X Maintained accounting ledgers by posting account transactions.
X Verified accounts by reconciling statements and transactions.
X Maintained financial security by following internal accounting controls.
X Contributed to team effort by accomplishing related results as needed.
X Provided clerical services to departments as needed.
X Consistently maintained accuracy in calculating figures and amounts such as discounts, interest, commissions, proportions and percentages.
X Responsible for collecting invoices for revenue for month end and year end reports.
X Researched invoice discrepancies and accounting questions
X Maintained financial historical records by filing accounting documents.
Customer Service Responsibilities
X Interact with diverse customer base in person and telephonically.
X Provide detailed information on services and products to customers.
X Recommend service and product options to meet customer needs.
X Demonstrate products.
X Open new customer accounts.
X Complete and process contracts.
X Schedule and follow up on installations and service calls.
X Manage service, product and billing inquiries and complaints.
X Conduct customer satisfaction surveys.
X Generate business through follow up.
X Maintained records of all customer interactions and transactions.
X Produce weekly reports for management.
X Achieve performance objectives in all areas consistently.

Double Tree Hotel Del Mar Del Mar, CA

Reservations Manager

Responsible for supervising, monitoring and controlling all activities in a 4 person reservations department, ensuring that a high level of guest service was maintained.
Management Responsibilities
X Payroll, attendance and time off.
X Ensured that the budgeted occupancy and average daily rate figures were achieved
X Promoted good public relations by administering and using the STAP Program.
X Maintained training schedules and records
X Coordinated with the Front Office Manager and Guest Service Manager regarding guest information to ensure hotel hospitality opportunities maximized.
X Developed and maintained communication with all departments
X Worked with sales department on group bookings including rooming list, cut-off dates, cover sheets, and special guest request.
X Ensured a productive and accurate interface between the reservations, sales, and the front office departments.
X Maintained departmental budget
X Responsible for rate and occupancy controls and produced and mailed guest confirmations.

Holiday Inn (AIRPORT) Rochester, NY
Reservations Manager

Responsible for managing all activities in a 2 person reservations department:
Management Responsibilities
X Controlled and monitored all aspects of hotel sales and timely booking of all guest arrivals.
X Arranged the arrival of all group and corporate business reservations.
X Accountable for accurate forecasting, booking reservations, hotel sales, payroll productivity, employee discipline, handling guest complaints, and billing guaranteed no shows.
X Coordinated with the Front Office Manager and Guest Service Manager regarding guest information to ensure hotel hospitality opportunities maximized.
X Developed and maintained communication with all departments
X Worked with sales department on group bookings including rooming list, cut-off dates, cover sheets, and special guest request.
X Ensured a productive and accurate interface between the reservations, sales, and the front office departments.
X Maintained departmental budget
X Responsible for rate and occupancy controls and produced and mailed guest confirmations.
X Coordinated with the Director of Sales and General Manager to achieve revenue success.



Education:
High School Diploma


Skills:
X High energy and results-oriented.
X A natural leader with proven success in identifying areas of underperformance and implementing creative solutions.
X Experienced in developing and delivering training programs for employees of all levels to address specific problems and for general performance improvement.
X Trustworthy, ethical and discreet. Committed to superior service.
X Confident and poised in interactions with individual at all levels.
X Detail oriented and resourceful in completing projects; able to multi-task effectively.


Candidate Contact Information:
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