Director of Support - Healthcare Resume Search
Director of Support - Healthcare Resume Search
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Director of Support Resume


Desired Industry: Healthcare SpiderID: 64657
Desired Job Location: Quincy, Massachusetts Date Posted: 10/12/2012
Type of Position: Full-Time Permanent Availability Date: 11/01/12
Desired Wage: $55,000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: Undecided


Objective:
To provide individuals with the skills and support through which they can begin to advocate for themselves.


Experience:
Day Hab Service Manager
BAMSI, Quincy, Mass 2011 –Present
• Worked with the Program Director to ensure the needs of the 40 individuals attending the program daily had their needs met.
• Supervision of four staff members.
• Supervision of behavior plans as drafted by clinical teams.
• Scheduled regular community outings.
• Completed regular billing by contractual deadlines.
• Monthly ordering of program supplies.

Senior Program Manager 2010-2011
UCP, Watertown, Mass
• Case Management for eight individual with mental and physical disabilities.
• Management of 20 staff, including scheduling, payroll, dispute resolution, and hiring.
• Completed required state contract paperwork by deadlines.
• Developed ‘Training Manuals’ to help new staff better understand the needs of each individual.
• Participated in ‘On Call’ rotation.

Residential Operations Manager
UCP, Watertown, Mass 2007 - 2010
• Oversight and coordination of contract requirements with a caseload of 35 individuals.
• Created ‘The Mourning Book’ – Documenting protocol of what to do when an individual passes.
• Participated in ‘On Call’ rotation

Program Manager
UCP, Watertown, Ma 2003 – 2007
• Case Management for Fourteen individual with mental and physical disabilities.
• Management of 20 staff, including scheduling, payroll, dispute resolution, and hiring.
• Completed required state contract paperwork by deadlines.
• Developed database better track the medical and contractual needs of each individual.
• Participated in ‘On Call’ rotation.

Director of Residential Supports
WCI, Waltham, Ma 2000-2003
• Oversight of four residential programs housing thirteen individuals with mental disabilities.
• Management of four program managers to ensure they are meeting their job requirements, completing their job duties as needed.
• Completed required state contract paperwork by deadlines
• Participated in ‘On Call’ rotation.

Program Manager
WCI, Watertown, Mass 1999-2000
• Case Management for four individuals with mental and behavioral issues.
• Management of eight staff, including scheduling, payroll, dispute resolution, and hiring.
• Participated in ‘On Call’ rotation

Assistant Program Manager
WCI, Watertown, Mass 1998-1999
• Case Management for four individual with mental disabilities.
• Responsible for weekend activities for the residents

Residential Counselor I – III
Community Strategies, Shirley, Mass 1995-1998
• Responsible for the oversight of four men with challenging behaviors in their residential setting.
• Completed required paperwork, including ISP assessments.
• Responsible for weekend activities for the residents as assigned.

Residential Counselor
Lena Park Community Development Center, Dorchester Mass 1993-1995
• Responsible for the oversight of four residents in their residential setting.
• Completed required paperwork, including ISP assessments.



Education:
University of Massachusetts at Boston
Bachelor of Arts in Human Services

University of Massachusetts at Boston
Manning Certificate


Reference:
Available upon request.


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