healthcare administration management - Healthcare Resume Search
healthcare administration   management - Healthcare Resume Search
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healthcare administration / management Resume


Desired Industry: Healthcare SpiderID: 64461
Desired Job Location: vineland, New Jersey Date Posted: 10/3/2012
Type of Position: Full-Time Permanent Availability Date: 10/09/12
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Masters Willing to Relocate: No


Experience:
Terri Jean West, MHA
909 Cherrywood Apartments Clementon, NJ 08021
609-458-0508 docwatsup@comcast.net

BUSINESS OFFICE MANAGER

Combined Business Office Manager for multi-hospital, environment. Strong leader recognized as a change agent with excellent organizational skills, project management experience, collection skills and the ability to develop detailed policies and procedures. Excellent ability to multi-task, prioritize and problem solve in a high-pressure environment. Highly motivated, detail oriented professional recognized for having a strong customer focus.

▪ Bad Debt / Collections ▪ Self Pay ▪ Medicare
▪ Vendor Management ▪ Multi Site Management ▪ Patient Accounting
▪ Regulatory Compliance ▪ Training & Development ▪ Escheatment

EMPLOYMENT HISTORY

OUR LADY OF LOURDES MEDICAL CENTER - Camden, NJ 1997 - 2011
Manager of Customer Service (2001 to 2011)
Responsible for the managing Customer Service team for a 4 facility Combined Business Office that included Our Lady of Lourdes in Camden, Lourdes Medical Center of Burlington County, Willingboro, St. Francis Medical Center in Trenton, and St. Michaels Medical Center in Trenton. Managed staffing complement of 2 Team Leaders and 25 members across 3 teams in Customer Service, Quality Assurance, Self Pay and Bad Debt, Cash Posting, Clerical Support, and Patient Financial Services Storage functions.
X Member of management team responsible for lowering Days in Accounts Receivable from 95+ days, to 40-45 days, while at the same time merging 2 hospital Business Offices, and relocating those same offices.
X Improved front-end operations through joint efforts with the Healthcare Access management team implementing an insurance verification process, reviewing staff errors and implementing a formal training process to address the errors, ultimately reducing collection agency expenses from 10% to 3% of bad debt.
X Monitored performance of outside vendors for self-pay vendor and collection agencies including reconciliation of receipts claims and invoice processing.
X Managed activities related to Medicare Bad Debt preparation for cost reporting purposes up to and including bad debt placement, monitoring, and subsequent actions. Developed process and systems to ensure accuracy and timeliness in filing reports.
X Implemented and maintained document imaging system scanning 100,000 + documents every year thereby reducing the dependency on actual paper files and reducing storage space costs. Developed, implemented and trained entire office on document imaging system.
X Responsible for the Patient Financial Services portion of the yearly Escheatment filing to the State of NJ.
X Developed training manual and subsequently trained entire CBO staff of approximately 80 associates on the new Patient Accounting Financial System and manual continues to be utilized 10 years after implementation by the Customer Service Teams.
X Developed and implemented a Quality Assurance team to review all aspects of insurance and patient billing to ensure compliance with policies and procedures. Developed suggestions for improvement of staff performance and procedures and subsequently implemented recommended changes.
X Hired staff that 25-30% were promoted within the organization. Consistently maintained staff in high turnover, entry-level positions.



Director - Patient Accounts (1997 to 2001)
Responsible for supervision of Business Office and Financial Counseling departments and all aspects of business related to maintaining the financial viability of the institution by ensuring that appropriate policies and procedures are developed, implemented and maintained for all functions.
X Accountable to the institution for maintaining a productive, well-trained staff to ensure the successful billing of all third party claims and the collection of hospital revenues.
X Responsible for the Patient Accounting portion for the computer conversion to SMS.

COOPER HOSPITAL/UNIVERSITY MEDICAL CENTER V Camden, NJ 1992 - 1997
Patient Account Manager
Responsible for the immediate supervision of Patient Accounting staff of 45 individuals and the implementation of all regulations and the maintenance of all account write off's as they relate to the NJ Charity Care Program.
X A member of the team that drafted and finalized the 1994 Charity Care manual for the State of New Jerseys Charity Care Program.
X Coordinated and supervised the successful completion of all internal and externally required audits: PRO, Medicare, Medicaid, and Charity Care
X Developed departmental policies and procedures, as well as the interpretation and implementation of Federal and State regulations. Accountable to the institution for maintaining a productive, well-trained staff to ensure the successful billing of all third party claims and the collection of hospital revenues.

THE MEMORIAL HOSPITAL OF SALEM COUNTY V Salem, NJ 1991 - 1992
Patient Account Manager

SOUTH JERSEY HOSPITAL SYSTEM V Bridgeton, NJ 1979 - 1991
Business Office Supervisor (1987 - 1991)
Patient Representative (1980 V 1987)


EDUCATION

Masters in Health Administration
Widener University - Chester, PA

Bachelor of Science in Public Health Administration
Stockton State College - Pomona, NJ


TECHNICAL SKILLS

Proficient in Microsoft Word and Excel


Education:
Masters in Health Administration
Widener University - Chester, PA

Bachelor of Science in Public Health Administration
Stockton State College - Pomona, NJ




Affiliations:
OUR LADY OF LOURDES MEDICAL CENTER - Camden, NJ 1997 - 2011
Manager of Customer Service (2001 to 2011)
Responsible for the managing Customer Service team for a 4 facility Combined Business Office that included Our Lady of Lourdes in Camden, Lourdes Medical Center of Burlington County, Willingboro, St. Francis Medical Center in Trenton, and St. Michaels Medical Center in Trenton. Managed staffing complement of 2 Team Leaders and 25 members across 3 teams in Customer Service, Quality Assurance, Self Pay and Bad Debt, Cash Posting, Clerical Support, and Patient Financial Services Storage functions.
X Member of management team responsible for lowering Days in Accounts Receivable from 95+ days, to 40-45 days, while at the same time merging 2 hospital Business Offices, and relocating those same offices.
X Improved front-end operations through joint efforts with the Healthcare Access management team implementing an insurance verification process, reviewing staff errors and implementing a formal training process to address the errors, ultimately reducing collection agency expenses from 10% to 3% of bad debt.
X Monitored performance of outside vendors for self-pay vendor and collection agencies including reconciliation of receipts claims and invoice processing.
X Managed activities related to Medicare Bad Debt preparation for cost reporting purposes up to and including bad debt placement, monitoring, and subsequent actions. Developed process and systems to ensure accuracy and timeliness in filing reports.
X Implemented and maintained document imaging system scanning 100,000 + documents every year thereby reducing the dependency on actual paper files and reducing storage space costs. Developed, implemented and trained entire office on document imaging system.
X Responsible for the Patient Financial Services portion of the yearly Escheatment filing to the State of NJ.
X Developed training manual and subsequently trained entire CBO staff of approximately 80 associates on the new Patient Accounting Financial System and manual continues to be utilized 10 years after implementation by the Customer Service Teams.
X Developed and implemented a Quality Assurance team to review all aspects of insurance and patient billing to ensure compliance with policies and procedures. Developed suggestions for improvement of staff performance and procedures and subsequently implemented recommended changes.
X Hired staff that 25-30% were promoted within the organization. Consistently maintained staff in high turnover, entry-level positions.



Director - Patient Accounts (1997 to 2001)
Responsible for supervision of Business Office and Financial Counseling departments and all aspects of business related to maintaining the financial viability of the institution by ensuring that appropriate policies and procedures are developed, implemented and maintained for all functions.
X Accountable to the institution for maintaining a productive, well-trained staff to ensure the successful billing of all third party claims and the collection of hospital revenues.
X Responsible for the Patient Accounting portion for the computer conversion to SMS.

COOPER HOSPITAL/UNIVERSITY MEDICAL CENTER V Camden, NJ 1992 - 1997
Patient Account Manager
Responsible for the immediate supervision of Patient Accounting staff of 45 individuals and the implementation of all regulations and the maintenance of all account write off's as they relate to the NJ Charity Care Program.
X A member of the team that drafted and finalized the 1994 Charity Care manual for the State of New Jerseys Charity Care Program.
X Coordinated and supervised the successful completion of all internal and externally required audits: PRO, Medicare, Medicaid, and Charity Care
X Developed departmental policies and procedures, as well as the interpretation and implementation of Federal and State regulations. Accountable to the institution for maintaining a productive, well-trained staff to ensure the successful billing of all third party claims and the collection of hospital revenues.

THE MEMORIAL HOSPITAL OF SALEM COUNTY V Salem, NJ 1991 - 1992
Patient Account Manager

SOUTH JERSEY HOSPITAL SYSTEM V Bridgeton, NJ 1979 - 1991
Business Office Supervisor (1987 - 1991)
Patient Representative (1980 V 1987)


Reference:
Available upon request.


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