|Desired Industry: Landscaping
|Desired Job Location: Richmond, Virginia
||Date Posted: 7/20/2012
|Type of Position: Full-Time Permanent
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: Bachelors
||Willing to Relocate: No
Performance-driven, insightful Compliance Manager with a proven ability to achieve and exceed all business-development and revenue-saving goals in high-pressure environments.
EXPERIENCE AND ACHIEVEMENTS
CAPITAL ONE FINANCIAL SERVICES, Richmond, VA 1996-Present
Sr. Production Operations Coordinator ¡V 2000-Present
Managed departmental and implementation of programs positively affecting $500.00.00 annual budget.
„X Analyzed activities with an eye to improving productivity levels.
„X Trained and supervised employees, focusing on team operations including India.
„X Built consensus among groups holding diverse viewpoints.
„X Achieved award for maintaining $750,000.00 balance sheets.
„X Established and implemented a loss prevention program utilized by two sites.
„X As mentoring program leader, managed four individuals.
„X Reduced Disputes Correspondence losses by 45%.
Clerical Account/Sales Specialist, 1996-2000
Interacted effectively with people of all backgrounds and experience levels.
„X Established priorities and tracked projects under deadline pressure.
„X Received compliment messages from card holders.
„X Analyzed and resolved clients dispute utilizing MasterCard/Visa regulations.
LOWE¡¦S COMPANY, Fredericksburg, VA 1991-1996
Assistant Store Manager, 1995-1996
Coordinator in day-to-day operations ensuring compliance with quality controls and customer service standards. Recruited for management team opening newly designed facility encompassing 165,000 square footage.
„X Assisted in the implementation of company wide inventory program.
„X Trained and supervised associates focusing on team operations.
„X Mentored profit and loss ratios plus sales and revenues generation.
„X Monitored payroll matching goals to production goals.
„X Opened and closed store while providing direction to department.
„X Oversaw the scheduling of 3 managers and their associates.
„X Trained Customer Service managers to resolve customer concerns
Customer Service Manager, 1991-1995
Managed department level operations and up to seven employees. Interacted with vendors- trained multiple staff members for promotions into manager training programs.
„X Reached and maintained preset sales budget.
„X Prepared multiple departments for semi-annual inventories.
„X Leveraged customer concerns by adhering to company policies.
Virginia Commonwealth University, Richmond VA Dec., 2008
School of Humanities and Sciences
BS, Criminal Justice
Kappa Alpha Psi Fraternity Inc.
Available upon request.
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