Quality Manager - Manufacturing Resume Search
Quality Manager - Manufacturing Resume Search
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Quality Manager Resume


Desired Industry: Manufacturing SpiderID: 62057
Desired Job Location: Dallas, Texas Date Posted: 7/5/2012
Type of Position: Full-Time Permanent Availability Date: July 23, 2012
Desired Wage: 103000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
I am interested in managing and improving the quality of raw materials, products and services within a commercial or manufacturing environment.



Experience:
Quality Assurance Manager (10/10 present), Valspar Corporation in Grand Prairie, Texas

Manage employees in the QA/QC laboratory. Step-up to plant manager.
Develop, implement and achieve metrics to improve batch approvals, product quality, and customer satisfaction.
Manage activities among departments, including maintenance, materials, and manufacturing, to implement, monitor, and update operations, processes, equipment, and related areas.
Analyze nonconforming products and complaint data to identify improvement opportunities. Provide leadership within the manufacturing and commercial teams to identify root causes and implement containment and effective corrective actions to prevent reoccurrences. Monitor effectiveness of corrective actions and initiate further actions on recurring issues.
Investigate customer complaints promptly and provide responses to customers of investigation results, root causes, and corrective actions to prevent reoccurrence.
Provide updates to manufacturing and commercial teams on plant performance related to customer complaints, non-conforming product, root causes, and corrective actions.
Oversee process to align raw material or product specifications with suppliers, customers or internal groups to resolve quality issues, questions and concerns.
Work with purchasing to resolve raw material and service issues with suppliers.
Develop and implement the goals, objectives, policies, and procedures to ensure compliance with the ISO 9001:2008 standard for Quality Management Systems (QMS).
Manage internal and external auditing of QMS and conduct management reviews.
Assist with reviewing and determining plant policies, procedures, and overall plant operations.
Black Belt Sponsor with one Green-Belt direct report.

Quality Systems Manager (03/07 10/10), OXEA Corporation in Dallas, Texas

Responsible for maintaining the ISO 9001:2008 Quality Management System (QMS) for North American sites in Texas (Dallas, Bay City & Bishop) and Mexico City.
For newly formed corporation, lead on generating one QMS for three locations and successfully achieving ISO certification within eight months.
Formulated, directed, and participated in the development and implementation of goals, objectives, policies, and procedures for the QMS. Managed internal and external auditing of QMS. Oversaw the resolution of issues for non-conforming areas.
Managed the internal quality auditing process of company policies, procedures, and systems, which affect product quality and assure compliance with the ISO 9001:2008 standard.
Conducted management reviews and customer audits / visits.
Global Subject Matter Expert (SME) for the Quality Management (QM) component of SAP.
Managed the Quality Management (QM) module of SAP used for internal / customer product specifications, certificate of analysis, and quality notifications (customer complaints).
Assured the quality requirements for products and raw materials met customer and manufacturing specifications, respectively.
Resolved and documented customer complaints, questionnaires, and special product requirements (specification reviews).
Provided technical support related to product specifications / properties, manufacturing processes, material handling, and laboratory methods of analysis.
Quality Systems Coordinator (08/06 02/07), Celanese Ltd in Dallas, Texas

Resolved and documented customer complaints, questionnaires, and product specification reviews. Resolved major customer complaint, which circumvented $0.5 MM claim.
Global Subject Matter Expert (SME) for the Quality Management (QM) component of SAP.
Managed SAP QM process used to document customer and manufacture control specifications (MCS) and to release finished products at manufacturing plants, contract terminals and warehouses.
Managed SAP QM process for certificate of analysis (COA) creation, documentation, and delivery.
Managed the Quality Notification (QN) system in SAP as main source for documenting, resolving, and reporting customer complaints.
Provided technical support, including product specifications, manufacturing processes, and handling.
Conducted internal quality audits of corporate business processes.


Dallas PEP Analyst (11/05 08/06), Celanese Ltd in Dallas, Texas

Six-Sigma resource for Procurement Enhancement Projects (PEP).
Re-negotiated North American Small Package Freight contract, which resulted in $250 M USD savings over 12-months.
Co-managed bulk liner contracts.


QA Chemist (01/00 11/05), Celanese Ltd in Bay City, Texas.

Ensured quality assurance for all products manufactured at and raw materials supplied to the Bay City Plant, contract terminals, warehouses and distributors.
Provided technical support, including product specifications, manufacturing processes, and handling.
Resolved and documented customer complaints, questionnaires, and product specification reviews.
Implemented the Quality Management (QM) component of SAP for the Bay City Plant; Global Subject Matter Expert (SME) for the Quality Management (QM) component of SAP.
Managed SAP QM process used to document customer and manufacture control specifications (MCS) and to release finished products at manufacturing plants, contract terminals and warehouses.
Managed SAP QM process for certificate of analysis (COA) creation, documentation, and delivery.
Managed the Quality Notification (QN) system in SAP as main source for documenting, resolving, and reporting customer complaints.
Conducted internal quality audits of manufacturing plant processes.
Resolved non-conforming product incidents through data and sample analysis, including GC, GC/MS, and wet laboratory methods (water, color, acidity, specific gravity, etc.).

Process Chemist (03/99 12/02). Celanese Ltd in Bay City, Texas.

Supported manufacturing units in the production of aldehydes, alcohols, acetate esters and acids.
One of two members involved in catalyst recovery project resulting in over 14 MM USD savings to the plant over 12-months.
Supported the process chemistry associated with the Boilers, Cooling Water Towers (CWT), Heavy Metal Removal (HMR) unit, Neutral Effluent Treatment (NET) unit, and Plant Outfall (PO) Effluent.
Supported the process chemistry associated with the waterside of Hydrogen and Syn-Gas Production.
Conducted Microscope Examinations of the Activated Sludge in the NET unit and make appropriate process decisions based on biology of microorganisms.
Ensured waste water permit compliance in the areas of PO and Stormwater.
Advised manufacturing leaders and engineers on making process modifications.

Laboratory Environmental Chemist (05/97 03/99). Celanese Ltd in Bay City, Texas.

Supervised and trained laboratory personnel in the analysis of Wastewater and Solid Waste according to USEPA methods, including sampling and preservation, instrumentation, and QA/QC protocols.
Increased laboratory savings through increased cross-training, new lab equipment, and headcount reduction over 12 months.
Authored the Methods and Procedures Manual for the Environmental Area of the Laboratory.
Supervised the analysis of the PO Effluent for Metals, Total Organic Carbon (TOC), Biochemical Oxygen Demand (BOD), pH, and Ammonia per USEPA Standard Methods.
Supervised the analysis of the Stormwater Effluent for pH, TOC, and Oil & Grease.
Maintained the calibration of environmental instruments.
Coordinated quarterly Acute and Chronic testing of PO Effluent with contract laboratory.
Coordinated quarterly sampling and testing of Groundwater Wells with contract engineering firm.
Sampled, packaged, and coordinated Drinking Water for Coliform Testing at state laboratory.
Analyzed, characterized and dispositioned Solid Waste samples per USEPA Solid Waste (SW-846) Methods for Hazardous Characteristics (corrosivity, ignitability, reactivity, and toxicity).
Coordinated with contract laboratory quarterly analysis of Boiler Industrial Furnace (BIF) Liquid Waste Organics (LWO) for Metals, Total Chlorides, Ash Content, BTU value, and viscosity.
Issued monthly Discharge Monitoring Report (DMR) and Monthly Effluent Report (MER) to the USEPA and TNRCC, respectively.

QC Chemist, (06/96 - 05/97), Hoechst Celanese Corporation in Corpus Christi, Texas.

Developed and validated methods according to USP, FDA and cGMP guidelines.
Authored methods and calibration procedures according to the USP, FDA and cGMP.
Assisted with method and instrument troubleshooting and overchecking work.
Ensured QC Laboratory compliance with USP, FDA and cGMP guidelines.
Supervised the Purified Water area and ensured the analytical information provided to engineers, chemists and operators were accurate and timely.
Supervised and trained technicians in the QC laboratory.
Analyzed and characterized raw materials, reference standards, pharmaceutical intermediates and bulk actives using chromatographic techniques (HPLC, GC and TLC) and spectrographic methods of analysis (UV and IR).

Research Chemist (08/94 - 06/96), Hoechst Celanese Corporation in Corpus Christi, Texas.

Conducted multistep synthesis of specialty chemicals, pharmaceutical intermediates and bulk actives (Felodipine and Ketorolac) and air-sensitive chiral bischelating phosphines and phosphites for asymmetric catalysis systems.
Co-inventor of Patent 5977369 (Issued 11/02/99): Process to Prepare Dihydropyridine and Derivatives Thereof.
Performed laboratory validations and piloting of pharmaceuticals under cGMP protocols.
Provided engineers and operators with technical support in multi-kilogram campaigns.
Supervised and trained technicians and operators in the R&D laboratory.
Purified and analyzed pharmaceutical intermediates, impurities and bulk actives using chromatography (GC, HPLC, TLC and flash), distillation and structure elucidation techniques of analysis: NMR (1H, 13C and 31P), FT-IR, UV/VIS and GC/mass spectroscopy.
Independently identified, synthesized and isolated impurities for the Ketorolac process.
Authored and presented reports using Microsoft Word, Excel and PowerPoint.


Education:
University of Texas at San Antonio (U.T.S.A.), B.S. in Chemistry, August 1988.
U.T.S.A. Chemistry Graduate Program; Fall 1988 - Spring 1990.

Research Student (06/85 - 06/89). University of Texas in San Antonio, Texas.

Studied nucleophilic additions to 2-butyne and 2,4-hexadiyne compounds and developed methodology for specific product synthesis of 2-butene and 2,4-hexadiene compounds.
Recipient of a Robert A. Welch Research Scholarship (July - December 1988).
Internship in organic research laboratory resulted in one publication acknowledgment: B.S. Thyagarajan and B.F. Wood, Jr., Phosphorus and Sulfur, 33, 87-98 (1987).
Established methods required to separate and recover starting materials, products and impurities by methods of crystallization, distillation and chromatography.
Purified and analyzed organic compounds using chromatography (TLC, flash and bench), distillation and structure elucidation techniques of analysis: NMR (1H and 13C), FT-IR, UV/VIS and GC/mass spectroscopy.


Skills:
Good Verbal and Written Communication Skills
SAP Quality Management (QA) Subject Matter Expert (SME)
ISO 9001:2008 Certified Internal Auditor
SAP, Microsoft Word, Excel, and Power Point software
RCRA Regulation and Management of Hazardous Waste
DOT HM 181 and 126F Hazardous Materials Handling
National Spill Control School in OSHA/RCRA off-site Health Safety Training
Good Verbal and Written Communication Skills
SAP Quality Management (QA) Subject Matter Expert (SME)
ISO 9001:2008 Certified Internal Auditor
SAP, Microsoft Word, Excel, and Power Point software
RCRA Regulation and Management of Hazardous Waste
DOT HM 181 and 126F Hazardous Materials Handling
National Spill Control School in OSHA/RCRA off-site Health Safety Training
Colorado School of Mines (CSM) Recycling Heavy Metals in Solid Waste



Reference:
Available upon request.


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