Telecommuter - Customer Service Technical Support Resume Search
Telecommuter - Customer Service Technical Support Resume Search
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Telecommuter Resume


Desired Industry: Customer Service/Technical Support SpiderID: 61037
Desired Job Location: 43701, Ohio Date Posted: 5/30/2012
Type of Position: Full-Time Permanent Availability Date: 06/01/2012
Desired Wage: 20000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: No
Highest Degree Attained: High School/Equivalent Willing to Relocate: No


Objective:
As a highly trained and capable Customer
Service representative with a variety of
experience, I wish to expand my
capabilities with a highly reliable and
customer-friendly company.


Experience:
PROFESSIONAL EXPERIENCE
Coordinator - Business Support Center
09/02 to 08/06
Verizon Wireless, Dublin, OH
* Receiving incoming calls from business
and consumer customers regarding billing
and technical issues.
* Receiving overflow of incoming calls
from the Credit and Activations
department.
* Assisted new trainees for several
training classes as a respected Subject
Matter Expert.
* Ensuring team members were fully
trained on data equipment and features,
as the team data expert.
* Worked to fulfill overflow and back
orders for the Dublin Offline Group.
* Resolved current and past due follow-
ups for other Business Support Center
and Customer Care employees.
* Researched and resolved undeliverable
fax requests for the Dublin Fax Team.

Quality Control Associate
06/99 to 12/01
Impulse Marketing Group, Marietta, GA
* Initiating and responding to daily
customer service and quality control
emails.
* Adding relevant content to multiple
websites, including photos, videos,
stories, and other file types.
* Maintaining a mailing list of
customers for purposes of preventing and
reporting email spam.
* Providing daily and monthly status
reports.
* Maintaining affiliate compliance of
vendor products.

Help Desk Associate
01/99 to 06/99
United Parcel Service, Addison, IL
* Receiving incoming calls from fellow
employees regarding computer technical
issues.
* Sending on-site help when necessary.


Education:
EDUCATION
09/82 to 05/87
High School Diploma
Momence CHS, Momence, IL


Skills:
Summary of Qualifications
Excellent knowledge in all customer
service areas of telecommunication,
technical support, and billing.
* Powerful training and leadership
skills with an ability to manage and
motivate coworkers to achieve great
results.
* Proven rapport with customers.
* Extensive skills in trust building and
problem solving.
* Very professional, trustworthy, and
reliable person.
* Highly efficient and organized.
* Expert in a wide variety of Windows
programs, including Word, Excel, and
Outlook.


Additional Information:
Dear Hiring Manager,

I am applying for the position of
Customer Service Representative. As my
resume shows, I have 12 years of
valuable experience in varying aspects
of the customer service field, including
4 years with Verizon Wireless in their
Business Support Center. Although I
have been out of work for roughly 6
years, my skills are still sharp and
second-to-none, and would be a valuable
asset to your company.

I encourage you to contact me at the
above phone below immediately for an
interview. Thank you for your
consideration, and I look forward to
hearing from you.

Regards,
Steven M. Florio
724 Luck Avenue
Zanesville, OH 43701
740-704-2908
deaconflorio@gmail.com


Reference:
Available upon request.


Candidate Contact Information:
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