Corporate Training Design Facilitation - Education Teaching Training R
Corporate Training Design Facilitation - Education Teaching Training R
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Corporate Training Design/Facilitation Resume


Desired Industry: Education/Teaching/Training SpiderID: 60823
Desired Job Location: Indianapolis, Indiana Date Posted: 5/23/2012
Type of Position: Contractor Availability Date:
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 50-75%
Highest Degree Attained: Bachelors Willing to Relocate:


Experience:
2001- May 2012
Training Professional: Delivery, Design, and Project Management Kforce.com and Pappas & Pappas Consulting

Designed and delivered instructor-led, customer-focused new hire training to retail banking and commercial banking professionals

Designed and delivered instructor-led and webinar-based systems conversion training to branch management, sales and service representatives, commercial and consumer lending officers, and teller staff for major banks in the Northeast and Mid-Atlantic regions, resulting in seamless customer service

Designed e-learning modules for commercial lending staff in support of a major loan origination and booking system redesign

Designed and developed User Guides for commercial lending Credit Analysts

Facilitated consumer lending training classes for new and experienced colleagues, including customer interaction, policies and procedures, and systems applications

Served as project manager for a major training initiative involving hardware changes to the teller inquiry and transaction processing environment

1998-2001
Statement Design Project Coordinator Delaware Valley Financial Services, Berwyn, PA

Interfaced with insurance carriers and systems programmers to design, implement and maintain transaction confirmations and quarterly statements for variable annuity and variable life products

1995-1997
Independent Contractor Lincoln National Life Insurance Company, Fort Wayne, Indiana

NASD Series 6 Exam Preparation Instructor
Independently designed and delivered twelve week study classes for exempt-level employees

Variable Annuity Products and Markets Trainer
In a team environment, designed and delivered training modules to exempt-level employees, covering product design, qualified and non-qualified markets, administrative features, regulatory concerns, and customer service skills

1990-1995
Lincoln National Life Insurance Company, Fort Wayne, Indiana
Manager, Associate Development and Strategic Projects
Hired, directed, and motivated trainers of customer call center, new business functions, and financial transactions; coordinated timely completion of projects involving major product enhancements with internal and external business partners

Technical Consultant
Educated registered representatives, contract owners, and co-workers on tax ramifications, estate planning considerations, and legislative impacts pertaining to variable annuities

Customer Service Consultant
Researched and resolved inquiries from registered representatives and contract owners involving complex administrative problems


Education:
Huntington College, Huntington, Indiana B.A. Degree - summa cum laude Psychology and Sociology


Skills:
Systems Knowledge
Microsoft Office Suite
Alltel Online Systems Retail Banking Account Inquiries
TouchPoint - Retail Banking Account Opening/Maintenance
Metavante - Credit Card Inquiry/Maintenance
eFunds - Consumer Credit
SHAW - Commercial Loan Inquiry Provenir - Commercial Lending Origination
Vector - Financial records inquiry database


Additional Information:
Proficient in instructional design and delivery of customer service and systems training

Demonstrated project management experience


Candidate Contact Information:
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