Automotive Service Director - Automotive Mechanic Resume Search
Automotive Service Director - Automotive Mechanic Resume Search
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Automotive Service Director Resume

Desired Industry: Automotive/Mechanic SpiderID: 60677
Desired Job Location: Seattle, Washington Date Posted: 5/18/2012
Type of Position: Full-Time Permanent Availability Date: June 1, 2012
Desired Wage:
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Other Willing to Relocate: Yes

Versatile Senior Executive with 27+ years of experience in automotive dealership operations, warranty management, achievement of CSI goals, budget management, and profit retention. Innovative, forward-thinking leader adept at developing and executing strategic action plans that deliver substantive results, including: increased profits, enhanced customer satisfaction levels, and labor rate management.

Visionary with proven track record of continual cost improvement, and new program introductions focused on sustaining long-term revenue growth.


Lexus of Portland. Portland, Oregon
Service Director October, 2008 May 2012

Recruited to store as Service Director. Recognized on several occasions by Dealer Principal for growing business through effective reservation management, recruiting technicians, Service Consultants and many process improvements. Enjoyed YoY growth in revenue, gross and net profit each year. Held consistent 30%+ bottom line Net Profit. Engineered improved customer satisfaction by implementing several customer focused processes. Achieved coveted Elite of Lexus honors each year. Launched successful Express Service Program and Multi Point Inspection program increasing additional service request revenue by 15+% YoY. Initiated marketing strategy utilizing Electronic, personalized phone follow up as well as print. Several campaigns resulted in 12 14% + returns. Managed 65+ personnel

Lithia Motors, Inc Medford, Oregon, Issaquah, Washington, Bellevue, Washington
General Manager Issaquah Chevrolet, 02/2008 08/2008
AVP, Service Operations, Corporate Office 02/05 02/2008
Fixed Operations Manager Chevrolet of Bellevue 10/2001 02/2005

Progressed through a series of promotions, culminating in challenge to direct failing Chevrolet dealership as General Manager. Supervised a national support team of 14+ service support personnel located throughout the U.S Developed and oversaw 108 dealership service department operations nationwide As General Manager, implemented processes and controls to maximize Sales, Service and Parts profitability resulting net profit increase of 60% in 6 months. As Fixed Operations Director, led largest Chevrolet store in market to consistent YoY growth, CSI and 50%+ departmental Net profit. Consistently ranked top 3 service department out of 82 Service departments for CP Sales, Gross and Net Profit. Managed dealership staff of up to 55+
Chevrolet of Bellevue/Brooks Chevrolet Bellevue, Washington
Service Advisor 07/1995 01/1998
Service Manager 01/1998 10/2001

Recruited as Service Advisor and promoted to Assistant Service Manager in 4 months. Achieved top sales within 2nd month and held top sales ranking until promotion to Service Manager. Promoted to Service Manager position in 1998. Designed and initiated advanced production platform from hourly, centralized dispatch structure to Flat Rate, Advanced Production Unit structure. Conceived and launched competitive services including service menu and express service team. Grew business and profits to all time highs on several occasions. Consistent bottom line 22%+ Net Profit. Ranked top in district CSI on multiple occasions. Managed 45+ personnel

Perry Technical Institute Yakima, Wa
AA Automotive Technology 1985
Saturn Fixed Operations Training 1993
General Motors Service Consultant Training 1996,1997
General Motors Service Management training 1999 - 2000
GM Master Service Manager 2001-2005
Lexus Service Performance Group 2009 - 2012
Lexus Advanced Warranty and Policy 2009
Lexus Advanced Warranty and Policy 2012
Dale Carnegie Human Relations Training 2010
Participated as Team Leader for subsequent training 2011

Business Planning & Management
Customer Retention
Team Building & Leadership
Financial Analysis
Profit Growth
APS Implementation & Management
Asset Management
P & L Management

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