Management - Customer Service Technical Support Resume Search
Management - Customer Service Technical Support Resume Search
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Management Resume


Desired Industry: Customer Service/Technical Support SpiderID: 60433
Desired Job Location: Charlotte, North Carolina Date Posted: 5/11/2012
Type of Position: Full-Time Permanent Availability Date: 05/21/12
Desired Wage: $65,000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent Willing to Relocate: Yes


Objective:
Mid-level manager with 12 years of managerial experience. Strong strategic-planning and people-management skills.


Experience:
Professional Experience
June 2001 to Current
J. FOYE Events Charlotte, NC

Event Promoter
Lead Promoter
Organizer of entertainment events and meetings to build relationships to obtain new events.
Networking with music industry entertainers, managers, and label executives for future bookings of industry artists.
Effectively manage all events at nightclubs, lounges, and other venues.

August 2006 to September 2010
DTLR Charlotte, NC

Retail Store Manager
Managed 10 stores within the North Carolina Region.
Oversaw overall daily operation of store from open to close.
Worked directly with loss prevention as well as management from other locations to achieve lower regional shrink.
Reduced shrinkage issues by more than 15% within a 3 month span.
Maintained store budgets to maximize profits.
Developed promotional programs to optimize revenue levels.
Consistently hit and exceeded sales goals by 20%.
Reduced and controlled expenses through forecasting and observation of the previous year figures.
Hired and trained employees for various locations in other markets.
Implemented innovative programs to increase employee loyalty and reduce turnover.

March 2002 to October 2005
Underground Station Charlotte, NC

Retail Store Manager
Managed multiple retail stores with volumes totaling $1.5 million per year.
Effectively managed 7 or more employees.
Performed inventory control audits.
Performed merchandising task for visual presentation.
Hired,trained and developed staff members for other locations
Implemented innovative programs to increase employee loyalty and reduce turnover


Education:
EDUCATION
Fayetteville Tech Community College Fayetteville, NC

Attended to pursue Associate in Business Administration,2000-2001

Attended various on the job training sessions
Professional Development:
Customer service training
Leadership training
Management Development training
Loss prevention training
Business and career development training


Skills:
Inventory control
branding
time management
staff motivation
team player
event management and Promotion
Staff training/development
Employee scheduling
Policy/program development
Consistently meet goals
Interpersonal Skills


Reference:
Available upon request.


Candidate Contact Information:
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