Administrative Assistant Resume
|Desired Industry: Secretary/Admin. Assistant/Receptionist
|Desired Job Location: Capitol Heights, Maryland
||Date Posted: 5/7/2012
|Type of Position: Full-Time Permanent
||Availability Date: Immediately
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel: Yes, Less Than 25%
|Highest Degree Attained: High School/Equivalent
||Willing to Relocate: No
Highly dynamic and driven administrative professional with
15+ years providing organizational and strategic support
to senior-level executives in healthcare and childcare
industries. Proactively establish and cultivate strong
customer relationships. Excellent communication, computer
and office skills; inspires and fosters team commitment
and trust. Talented in coordinating efforts of various
government and private groups to facilitate seminars and
events. Streamlined office operations and drove change
throughout organizations by restructuring file systems,
creating databases and implementing new processes.
OMV MEDICAL, INC. (Takoma Park, MD), 1999 to 2004 &
2009 to 2012
A medical staffing agency that contracts with
military hospitals at various locations.
Provided administrative support to the CEO, CFO, 2
directors and 16 staff members. Managed a 10-line
phone system, greeted applicants and company
associates, prepared large mailings and Fed-Ex
shipments. Scheduled meetings between company
executives and various government agencies.
Assisted in payroll by collecting time sheets,
calculating hours and sorting by site and pay
rate. Maintained company medical billing database,
ensuring accuracy of all data entered. Oversaw all
staffing for local area hospitals, providing
highly qualified selection of LPNs, CNAs and
**Saved the organization up to 80% in man hours and
increased overall productivity by streamlining
the entire filing system with over 500 files used
daily. Efforts included establishment of process
to retrieve files, creating a sign-in sheet and
ensuring files were located in correct department.
**Played key role in assisting 60 staff members in
updating photo identification for Walter Reed
Medical and Fort Belvoir Medical in one day.
**Generated potential candidate interest by
visiting fire stations and other places of
employment to recruit paramedics and EMTs by
**Reduced costs 50% by pricing out several office
**Established and maintained an information and
status center for the company, improving overall
communication flow to 200 rotating contract
USDA CHILDREN*S DEVELOPMENT CENTER (Washington, D.C.)
2007 to 2009
An early childhood education center with centers
located around the U.S.
Charged with providing administrative support for the
Director and Assistant Director, while managing a
multi-line phone system within a fast-paced environment.
Created and edited memorandums. Maintained staff records
and files, and handled sensitive information for more
than 70 children and 23 staff, including payroll and
health records. Communicated with the Washington, D.C.
Licensing Department to track immunization records.
Prepared packages for pre-employment, enrollment, wait
list and transition. Authored weekly newsletters for
the center. Attended training seminars for Early Childhood
Education. Served as Acting Director and Acting Assistant
Director as needed.
**Developed and maintained a comprehensive Internet
database of parent and teacher contact information.
**Enhanced communications between parents and the center
by designing and distributing weekly newsletters.
**Increased approval rating from 66% to 98% in less than
six months by working with the Washington, D.C. Licensing
Department, raising from failing to passing.
**Communicated with parents on which medical and
immunization updates were required, providing parents
with eight-week notice to obtain necessary health care.
WORLD BANK CHILDREN*S CENTER (Washington, D.C.)
2005 to 2007
A three-site center, which includes infant, toddler, and
Selected to provide administrative support to Director,
Assistant Director and executive staff in all three sites.
Answered a 10-line phone system, assisted teachers in
classrooms and scheduled parent tours. Maintained office
supply budget and procured items as necessary. Ensured top
security and integrity of sensitive information, including
health records and payroll information and files for 100
children and 35 staff members. Communicated with Washington,
D.C. Licensing Department to maintain accurate immunization
records. Provided packages for pre-employment, wait list and
**Participated in various early childhood education seminars,
preparing pamphlets and folders, and assisting attendees
with sign-in; ensuring attendance for appropriate sessions.
Established and managed an Internet database of parent
**Reduced turnover and increased overall employee morale by
coordinating exercises and events.
**Achieved a 100% approval rate with Washington, D.C.
DC CHARTERED HEALTH PLAN (Washington, D.C.)
1993 to 1998
A provider of managed health care for D.C. Medicaid
beneficiaries receiving Temporary Assistance for Needy
HEALTH EDUCATION ASSISTANT
Maintained a 10-line phone system within a fast-paced office
environment. Provided assistance with data entry, copying
and mailing pamphlets and calendars to members. Generated
awareness of various education classes to members through
telephone and mass mailings. Designed and implemented anger
management and conflict resolution seminars for elementary
and junior high students. Provided assistance to health
educators in member counseling for nutrition, weight loss,
pre-natal care, asthma, blood pressure management, diabetes
management, smoking cessation and fitness. Managed and
trained employees on health screenings for vision, blood
pressure and body fat, addressing individual concerns to
promote overall health awareness. Coordinated and maintained
health fairs around the community.
**Significantly increased memberships and company awareness
by coordinating several annual high profile events,
**Black Family Reunion: A large event that included
participation from various health organizations, providing
screenings such as vision, cholesterol, and nutrition.
**NBC 4 Your Health and Fitness Expo: Hosted lectures
focusing on health and diet. Distributed pamphlets and
handouts educating the public. Held cooking demonstrations
and games as well.
**Health Coverage Open House Promotions: Set up stations at
various locations. Involved conducting health, vision,
blood and body fat screenings.
University of D.C., Credits towards Bachelor of Science,
*Customer Relationship Development
*Team Leadership / Development
*Documentation / Filing
*Typing / 10-Line Phone Systems
*Marketing & Promotions
*Scheduling / Organization
Microsoft Word, Excel, PowerPoint, Outlook, and Excel
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