Customer Service Dispatcher - Dispatcher Resume Search
Customer Service Dispatcher - Dispatcher Resume Search
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Customer Service Dispatcher Resume


Desired Industry: Dispatcher SpiderID: 59808
Desired Job Location: orlando, Florida Date Posted: 4/23/2012
Type of Position: Full-Time Permanent Availability Date: April 30, 2012
Desired Wage: 13.00
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, More Than 75%
Highest Degree Attained: High School/Equivalent Willing to Relocate: No


Objective:

OBJECTIVE To obtain a position with opportunities for professional growth that utilizes more than 10 years of exceptional and efficient supervisory, office management and customer relations experience.



Experience:

May 2007 – Present Shift Supervisor/Reservationist/Dispatcher
Carey Transportation, Orlando FL

Supervises office staff operations. Manages multiple drivers and ground transportation logistics resulting in above expectation customer service. Trains and supervises new hires in company policy, procedures and technical aspects of dispatch. Single-handedly negotiates transportation packages with corporate and individual clients. Prepares invoices for payment.

Feb 2007 – Oct 2008 Receptionist/Reservationist
Star Taxi and Transportation, Orlando, FL

Entrusted with training new hires in company policy, procedures and technical aspects of dispatch. Compiled and created spreadsheets itemizing customer payments and company refunds. Negotiated transportation rates and secured upgraded packages. Responsible for building customer rapport and handling customer concerns.

Aug 2006 – Jan 2007 Call Center Customer Service Professional
Alliance Communications, Orlando, FL

Answered and dispatched calls for a call center whose customers were chiefly cell phone providers, apartment communities, medical professionals, and health maintenance organizations. Processed warranty claims, new enrollee dental plans and time share packages using industry specific software.

OTHER EXPERIENCE

July 2005 – Jan 2006 Customer Service Agent, AAA, Heathrow, FL
May 1999 – Feb 2000 Administrative Assistant, McOpCo/McDonald’s, Altamonte Springs, FL



Education:
Oak Ridge High School Orlando Florida High School Diploma Earned
Bethune Cookman College Daytona Beach, Florida
Kaplan University Ft. Lauderdale Associate Credits



Skills:

PC Proficient Copier MS Office Email
Facsimile 10-Key Calculator Internet Multi-line Switchboard



Reference:
Available upon request.


Candidate Contact Information:
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