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Customer Service Resume
Desired Industry: Sales/Demonstrators
Desired Job Location: Tampa, Florida
Date Posted: 4/10/2012
Type of Position: Full-Time Permanent
Availability Date: 04/18/2012
Desired Wage: open
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience
Willing to Travel: No
Highest Degree Attained: High School/Equivalent
Willing to Relocate: No
Veri Fone, Inc. Clearwater, FL
Post Sales Support 10/2007-10/2011
•Managed a number of responsibilities in the face of competing priorities.
•Reviewed Deinstall reports and determined the problem and solution.
•Completed and issued call tags through UPS and Fed Ex Websites.
•Worked closely with management to communicate and assist with all projects.
•Fostered strong relationships with all customers by guiding them through the equipment setup.
•Created emergency replacement services work orders within twenty-four hour window.
•Provided administrative support to Returns Coordinator.
•Contributed to the company goals by completing my daily responsibilities in a timely manner.
•Proficient in Oracle.
Dixie Hollins High School 1974 St. Petersburg, FL.
Home Depot Pinellas Park, FL
Phone Center & Service Desk Representative 04/2004-01/2010
•Answered all incoming calls in the call-center.
•Handled adverse calls & complaints with a professional and caring manner.
•Directed customers to required departments.
•Maintained a positive, helpful attitude with all customers.
•Handled special orders, and executed delivery.
Available upon request.
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