Customer Service - Customer Service Technical Support Resume Search
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Customer Service Resume

Desired Industry: Customer Service/Technical Support SpiderID: 59172
Desired Job Location: Lantana, Florida Date Posted: 4/4/2012
Type of Position: Full-Time Permanent Availability Date: 04/09/2012
Desired Wage: 30,000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%
Highest Degree Attained: High School/Equivalent Willing to Relocate: No

I am a loyal; hardworking person that has strong skills in management of general operations, balancing accounts, employees, training, support and working with people. Excellent oral and written communication skills, Microsoft Excel, Word and Outlook experience, organized, works well under pressure.

I am a person that is dedicated to the job that I do. I know that being a team player is very necessary in this day of working with both internal and external clients.
I feel that my banking experience will be an asset to any position that I would obtain. I have worked with inside and outside clients to provide the best possible service to meet their needs.

Carolyn DeYoung
4210 Centurian Circle
Greenacres, Fl 33463
Phone: 561-649-7422
Cell: 561-324-4644

Skills and Experience
Strong skills in management of general bank operations, balancing accounts, employee training, customer support and working with people. Excellent oral and written communication skills, multi-tasker, Microsoft Excel, Word and Outlook experience, organized, works well under pressure, ability to take initiative and prioritize tasks.

Work Experience

3/11 – 2/12 First Citizens Bank, Palm Beach Gardens, Fl
Financial Service Representive
Responsible for effective cross-selling of deposit products and non-credit fee-based products and services. Provide high quality customer service to all customers and prospects. Provide platform/teller duties in the branch. Provided management with various reports.

11/09 – 8/10 Penn Foster, Scranton, PA
Completed a Medical Billing and Coding Course. Received a Certificate.

4/09 - 9/09 Wilmington Trust, North Palm Beach, Fl
Personal Banker
Responsible for handling teller duties, and all platform duties, Maintain quality control of cash and supplies, balanced gl accounts. Resolved customer complaints, processed wires, answered

3/06 - 7/08 Grand Bank & Trust of Florida, West Palm Beach, Fl.
Electronic Banking Manager
Responsible for the On-line Banking area for clients. Set up business clients on Cash Management, trained on system upgrades, developed enhancements. Various projects MFA, Remote Capture for POD in the branches, set up Cash Management clients for Direct Deposit. Balanced and maintained IRA’s. Assisted in reporting of courier routes and schedules.

10/96 - 3/05 Comerica Bank, Boca Raton, Fl.
Operations Manager
Supervised back office operations for the State of Florida. Responsible for balancing gl accounts, processing collections, charge-backs, ensuring high touch standards where maintained for internal and external Private Banking clients. Developed and implemented new products and services. Negotiated outside vendor contracts for Florida locations. Worked on nation-wide projects to ensure the consolidation of operations and conversions were maintained.

11/93 - 9/96 Fleet Bank FSB., formerly Shawmut Bank FSB, formerly Guardian Bank, Boca Raton, Fl.
Officer/Deposit Operation Representative
Supervised the back office operations, and provide support to branches. Assist in writing, training and implementation of new policy, procedures and services. Oversee collections, wire transfers, cash services, balancing of gl accounts, rate and statement message changes, research, ATM reconciliation, branch audits, mail and switchboard. Active on the CRA Management Committee.

2/91 - 11/93 Enterprise National Bank of Palm Beach, Palm Beach Gardens, Fl.
AVP Operations Administration
Supervise and support teller and platform activities, maintain quality control of staff, supplies and cash. Resolve customer complaints and process wires.

5/90 - 2/91 Island National Bank, Palm Beach, Fl.
Personal Banker
Supervise teller line and personal bankers. Open new accounts, provide special handling to over 300 clients. Develop a personal customer relationship for both commercial and retail account holders.

Committee Involvement
401K (voting member), Regional Operations (secretary), Shopper’s Program, Bank Conversion, CRA Management,

Community Involvement
Florence Fueller Child Development Center, Jr. Achievement, WPEC 12 “Helping Our Kids”, American Cancer Society.

Presidents Quality for Outstanding Client Service, Team Player

References Available upon request

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