|Desired Industry: Sales/Demonstrators
|Desired Job Location: folsom, Pennsylvania
||Date Posted: 3/15/2012
|Type of Position: Full-Time Permanent
||Availability Date: may 1st 2012
|Desired Wage: n/a
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: Yes, 25-50%
|Highest Degree Attained: High School/Equivalent
||Willing to Relocate: Yes
This is my letter to express my interest in the position of a customer care specialist list on CareerBuilder.com. Based on my skills in having recent experience with retention, resolving billing issues, sales, and escalated calls. During my time at Comcast I was able to succeed,save money,save time,increase sales, and increase productivity during my time with them. With my experience in these fields I know that I would be a valuable asset to your cause, and to your future earnings. Working with the customers billing issues I would make it easier for them to understand there billing statement, and build a bond with the customer to unlock a greater potential for them to feel comfortable with me to add new products, and services for the future.
I am excited about the Position of a customer care specialist, and the ability to help your company succeed. Thank you in advance for your time. Please do not hesitate to contact me if you have any questions.
Kenneth J. Pressman
200 Willowbrook Avenue Folson PA 19033
A results-oriented sales executive with 11 years experience in customer service, selling, relationship building, negotiating, and closing.
Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies.
Dedicated, innovative and self-motivated team player/builder with exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills.
Exceptionally well organized with a track record that demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals.
Summary of Qualifications
Introduced new products, services and features.
Setup of large personal and business accounts according to company parameters.
Responsible for qualifying customers’ needs in order to provide the best products and services.
Worked with new customers in the development of new accounts and the implementation of new systems and assisted in the development of new policies and procedures.
Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
Training of new customer service representatives and associates.
Responsible for correcting issues and maintain customer satisfaction ratings.
Performed market research surveys on customer needs and requirements.
Sales Consultant, Benham Safety Inc, dba The Hamilton Company, Winter Haven, FL (2011 – Present)
Customer Service/Online Representative, TD Bank, NA, Mt. Laurel, NJ (2009-2011)
Cable Installer, Prince Telecom, Mt. Laurel, NJ (2008-2009)
Sales Representative, Comcast Cable, Voorhees, NJ (2003-2008)
Lens Technician, Lens Crafters, Voorhees, NJ (2000-2004)
Sales Representative, Game Stop, Inc., Voorhees, NJ (2000-2004)
Truck Driver, Filmor Furniture Co., Pennsauken, NJ (1995-2000)
3rd Class Petty Officer, US Navy (1987-1995)
Candidate Contact Information:
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