District Service Manager - Management Resume Search
District Service Manager - Management Resume Search
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District Service Manager Resume


Desired Industry: Management SpiderID: 55794
Desired Job Location: Ferndale, Michigan Date Posted: 11/15/2011
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 60000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
Highly organized, dedicated, and
seasoned professional, with productive
years of operational experience in the
automotive industry. Proficient in
formulating and implementing corporate
policies and procedures to effect
dramatic improvements in efficiency,
productivity, and business processes
toward successful attainment of
organizational goals. Detail-oriented
with proven effectiveness to multitask
in competitive, high-impact, and fast-
paced environments while handling
multiple priorities simultaneously.
Genuine team leader, committed to
managing operations and projects
flawlessly while contributing to
business development and revenue-
producing activities.


Experience:
CENTRAL TRANSPORT, WARREN, MI
A major international full-service less-
than-truckload (LTL) transportation
company

Operations and Terminal Management ~
2007–Present

- Demonstrate expertise in
conducting operational tactical and
strategic business planning for the
standard improvement of system level
process service
- Oversee and execute the
validation, supervision, and improvement
of operational performance
- Take the lead in providing daily
managerial direction and audits to
ensure the support of terminal
operations to through-service needs for
on-time availability of trailers,
overseas containers, and international
shipments

GENERAL MOTORS, DETROIT, MI (2000–2006)
The world’s largest manufacturer of cars
and trucks

District Service Manager ~ 2004–2006

- Executed efficient executive-
level service presentations to dealers,
directors, vice presidents, and service
management
- Leveraged exceptional skills in
providing multi-store direction to GM
dealers on after-sales parts
effectiveness, customer satisfaction
index (CSI), lean, customer pay sales
(OEM equipment), Fix It Right the First
Time, and warranty claims expense; while
simultaneously overseeing the positive
dealership profitability through key
multi-store strategies
- Managed and conducted service
manager meetings while guiding GM
dealers on a daily basis, bringing forth
significant improvement to customer
satisfaction, dealership customer pay,
and wholesale and dealership training
- Led the successful alignment of
strategy and tactics in the areas of
sales, marketing, advertising, service,
and parts
- Achieved substantial increase in
sales and market share as well as
overall customer ownership experience,
while successfully surpassing service
and parts objectives
- Extensively used technical
skills and background in providing
comprehensive information and feedback
in reporting the status of objectives as
well as implementing immediate actions
for the achievement of goals
- Played a major role in improving
CSI by 17% through the development of a
tool that provided a specialized
database to service managers, tracking
the service provided and allowing the
execution of corrective actions
- Volunteered as a member of the
regions steering committee in order to
gain first hand insight regarding the
sale of aftermarket parts and marketing
plans; bringing subject matter expertise
and increased sales / revenue to area
dealerships

Model Option Forecaster ~ 2003–2004

- Supervised the overall aspects
of the tooling model and option
forecasts for the proper ordering of
plant parts, including completion,
evaluation, update, and scheduling
- Established and developed
professional business relationships at
the brand level, and organized and
directed complexity reduction
- Rendered direction to the
information life cycle management for
archive, back-up, and proper storage of
critical business information
- Served as subject matter expert
on Microsoft Excel, responsible for
departmental increases in efficiency and
productivity
- Ensured accuracy in calculating
and reviewing dealer constraints with
the Sales Planners and Book Teams
- Correctly operated ad hoc and
preference reports as necessary for
marketing teams

Order Management Specialist ~ 2002–2003

- Handled the completion and
maintenance of new model and product
specifications for vehicle order
processing and inventory management
control
- Closely analyzed marketing
constraints while rendering support to
the reduction of dealer order changes
- Accurately executed all dealer
order submission process functions and
provided support to process development
- Exemplified technical acumen in
creating a Visual Basic macro, which
eliminated paperwork and allowed proper
disposal of sensitive material,
eventually generating annual savings of
more than $60K
- Demonstrated effective
leadership as Vice President of
Communications for GM JumpStart, a
networking organization for new hires
within General Motors

Vehicle Configurations ~ 2000–2002

- Expertly performed thorough
market research, which provided reliable
delivery to dealers by reducing lead
time while minimizing constraints,
equipment groups, and targeted plant and
option build counts
- Increased corporate sales and
quality by organizing and leading
efforts toward plant complexity
reduction
- Maintained constant adherence of
each brand’s configuration to Stair Step
Ratio format and targeted plant build
counts
- Led the successful integration
of the order guide development process
into order fulfillment with continued
improvement to AutoBook
- Collaborated with existing
council and advisory board members to
obtain issue and clarification on
configurations, AutoBook, and order
guides
- Functioned as an active member
of General Motors JumpStart
Organization, working on the Planning
and Budget Committee



OTHER EXPERIENCE

STATE FARM AGENCY, AMES, IA
A company committed to provide good
neighbor service
Consultant | Manager ~ 2006–2007



EARLIER CAREER

SITEL, DETROIT, MI
Provider of communication-based customer
relationship and project management
solutions. Worked in partnership with
General Motors (GM)
Knowledgebase Manager | Database Systems
Analyst ~ 2000


ELECTRONIC DATA SYSTEMS (EDS), DETROIT
AND WARREN, MI (1995–2000)

Customer relationship management (CRM)
delivering real business benefits,
improved customer loyalty, increased
revenues, and enhanced profitability.
Worked in partnership with General
Motors (GM).

Vehicle Order Management Specialist ~
1999–2000

Inbound District Service Manager ~ 1998

Inbound District Sales Manager ~ 1998

Measurements Facilitator ~ 1997–1998

Configuration Specialist ~ 1997

CXD Operations Team Leader ~ 1996

CXD Operations Specialist ~ 1996

Roadside Advisor ~ 1995


BUNDY TUBING, WARREN, MI
A major supplier of fluid transfer lines
across North America

Quality Control Auditor ~ 1994–1995


Education:
BACHELOR OF BUSINESS ADMINISTRATION IN
MANAGEMENT: Walsh College, Troy, MI: 1994


Affiliations:
--------


Skills:
Operations Management | Strategic
Planning and Execution | Time Management
and Prioritization | Budget Management
Cost Reduction | Problem Resolution |
Customer Satisfaction | Leadership and
Team Building | Communication Skills


Additional Information:
CERTIFICATIONS

Automotive Technical Certification
(Water Intrusion, Suspension,
Harness/Connectors, Diesel,
Transmission, Tires and Alignment, AWD
Advanced Technical Training, and other
ASE certifications)

Certifications in Microsoft Office
Applications including Excel Programming
(through General Motors)


TECHNICAL ACUMEN

Advanced: Microsoft Access, Word, Excel,
and PowerPoint

Intermediate: Microsoft MapPoint | Lotus
Notes | Microsoft Outlook | Microsoft
Visual Basic | Crystal | Microsoft
FoxPro
Government AES Exporting | AEP |
Reynolds and Reynolds | COe Lan System |
GM Online | Jonah (PowerPlay, Impromptu)
DSS Agent | GM Access 98 | Electronic
Data Systems Net (BARS, VTIMS, GMDID,
and POMS) | CIS | SCS | EOM | GMWA
WINS | Warranty Wizard | Vehicle Order
Management | Customer Delivery Reporting
| GM Prospect | Total Recall


Reference:
Available upon request.


Candidate Contact Information:
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