Management - Management Resume Search
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Management Resume


Desired Industry: Management SpiderID: 55786
Desired Job Location: San Francisco, California Date Posted: 11/15/2011
Type of Position: Full-Time Permanent Availability Date: 12-1-2011
Desired Wage: $85,000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Masters Willing to Relocate: No


Objective:
I'd like to use my education, skills and talents in a vocation that will contribute to my well being and the goals and objectives of the organization.


Experience:
CHARLOTTE D. MISTER
4464 Lone Tree Way PMB 309 charlottemister@ymail.com 925-978-4142Hm.
Antioch, CA. 94531
EMPLOYMENT HISTORY

California Public Utilities Commission, San Francisco, CA 5/27/08-present
Regulatory Analyst
Perform analytical research on regulatory issues that impact consumers, public interest groups and the Commission; interpret, monitor and evaluate carrier compliance regulations for applications such as the American Recovery and Reinvestment Act; California Teleconnect Fund; General Rate Cases; Eligible Telecommunications Carrier Fund; Advice Letters, customer service agreements, the California High Cost Fund-A and the Eddy Gulch Grant Project. Also, interpret state guidelines, Commission Decisions and Telecommunications industry rules and legislative policy and provide recommendations to the Commission, Administrative Law Judges and management staff.. Extensive writing and the use of Excel spreadsheets and Microsoft Word.

City of Richmond, Human Resources, Richmond, CA. 10/24/06 - 2/28/07
(Temporary Assignment) Human Resources Assistant
Developed and wrote the City’s ADA/FEHA Intervention and Procedures Policy, Early Return To Work Policy and Violence In the Work Place Plan. Performed other duties as assigned.

San Francisco International Airport, San Francisco, (SFIA) CA 7/99-5/16/06
Asst. EEO Manager & ADA/FEMA Coordinator
Monitor SFIA’s compliance with the federal, state, and local EEO laws for a 1400 member workforce;

Conducted internal investigations and responded to outside, agencies (i.e. U.S. EEOC/FEHA, and the US Office of Civil Rights), and supervised staff etc.

Assisted the EEO Director with the development and amendment of EEO policies;

Met with SFO management on a monthly basis to provide disability accommodation and “ Return To work Information,” advice and training recommendations;

Provided staff training on Harassment, Discrimination, and FEHA/ADA laws;

Handled all employee requests for disability accommodations;

Analyzed and evaluated the annual Work Climate Survey results and provide recommendations on how to improve there work climate;

Developed and wrote an EEO Employment brochure on Airport services and employment;

Assisted the EEO Director with the development of the annual Equal Employment Opportunity Report;

Developed the Airport Commission’s ten year recruitment plan;

Conducted general recruitment and outreach to community based organizations;

Coordinated and supervised the annual Employee Appreciation Day activities and
quarterly Speakers’ Bureau;

Organized and coordinated a custodial panel consisting of custodial supervisors to address the issues of diversity within the Facilities, Operations and Maintenance Division;

Increased women in the trades through the development of East Bay community partnerships (i.e. Women in the Trades, Inc.;

On a monthly basis, supervised and conducted New Hire Orientation and supervised EEO staff, volunteers and interns;

Acting EEO Manager in the absence of the EEO Director.

Department of Public Health, San Francisco, CA 11/97-7/99
EEO Specialist/Reasonable Accommodation Coordinator (promoted to above position)
Conducted internal investigations and responded to outside investigations by out Commission (e.g. US. Equal Employment Opportunity Commission, EEOC), Fair Employment and Housing Act (FEHA) and the Americans With Disabilities Act (ADA), Work with the City Attorney’s Office to determine and monitor settlements of discrimination complaints and handle all ADA requests.

Pacific Gas and Electric, San Francisco, CA 2/95-11/97
Vocational Rehabilitation Coordinator/Workers’ Compensation Unit
Duties included: oversight of the development of employee rehab plans, supervised 10 counselors; attended state rehab bureau conferences to resolve complex problems arising out of rehabilitation/workers‘ compensation and maintain effective budgetary constraints etc.

Safeway Inc., Walnut Creek, CA. 3/90-10/94
Vocational Rehabilitation Coordinator/Workers’ Compensation Unit
Duties same as P.G.E.




Education:
Master’s Degree in Public Administration, California State University
(East Bay, Hayward, CA)
Bachelor’s Degree in English, California State University (East Bay, Hayward, CA.)


Skills:
Policy Interpretation
research and investigation
conflict resolution
writing and communication
project management


Additional Information:
More than 20 yrs. experience working with a diverse population
8.5 yrs. Equal Employment Opportunity and ADA experience


Reference:
Available upon request.


Candidate Contact Information:
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