Director or V.P. - Management Resume Search
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Director or V.P. Resume


Desired Industry: Management SpiderID: 55770
Desired Job Location: Naples, Florida Date Posted: 11/15/2011
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 20000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
Seasoned, customer-centric, and
performance-driven senior executive,
powered with more than 25 years of
successful management experience within
hotel, resort, and cruise industries.
Exhibit superior talents in directing
all facets of the operation utilizing
broad background in providing effective
leadership to achieve solid business
results. Possess stellar reputation in
innovating hotel concepts as well as in
addressing guests’ needs to continuously
improve service standards, quality, and
profitability. Accustomed to
establishing long-term quality
relationships with individuals of
diverse cultures and organizational
backgrounds. Proven effectiveness to
multitask in a globally competitive,
challenging, and fast-paced environment,
with dedication to operational
excellence.


Experience:
NAVIS STAR–OCEANSTAR CRUISES ~ MEXICO
CITY, MEXICO

Chief Operating Officer Jan 2011–Present

Direct and coordinate day-to-day
operational aspects of a start-up cruise
line, focusing on deck, engine,
navigation, technical, hotel and related
services, shipboard, and shore side. Set
up contracts with all concessionaires;
strategic alliances with key partners;
and agreements with all port
authorities. Ensure compliance with laws
and regulations toward fulfillment of
corporate goals and objectives.
Collaboratively work with architects and
contractors to design and construct
physical plant improvements as well as
with finance to design reporting
procedures. Convene with concessionaires
to put in place revenue generating
promotions and systems.

Notable Achievements:

- Played a pivotal role in
designing product standards, monitoring
contractual performance, and approving
purchasing cycles and requests
- Initiated the development and
implementation of marketing strategies
to improve corporate profitability
- Achieved a very positive index
of 9.67 out of a possible 10 through
tabulated customer feedback
- Handled the removal of vessel
from trade for 6 weeks, following an
faulty part accidental fire in the
engine room; oversaw and responded to
technical issues and maintenance
management challenges resulting from
extended layups

REGENT HOTELS AND RESORTS ~ BEIJING,
CHINA

Managing Director, The Regent Beijing
and, The Park Plaza Wangfujing Sep
2008–Sep 2010

Provided expert oversight to both
properties, mainly on business
development, revenue management,
operational performance, marketing,
public relations, and owner
relationships.

Notable Achievements:

- Obtained the International
“Earth Check” environmental compliance
Bronze level in Regent and Silver level
in Park Plaza.
- Improved REVPAR by 13% over
budget and 34% over last year for Regent
in August 2010, while comp set increased
by 28% and GOP exceeded budget by 60%
and last year by 260%
- Amplified revenues by 33% to
last year and 10% to budget
- Elevated 2009 customer
satisfaction rating for Regent from 8.3
to 8.6 and Park Plaza’s from 8.3 to
8.47; improved Regent Trip Advisor
ranking from #15 in 2008 to #5 in 2010
- Received Best Italian Restaurant
in Beijing award
- Drove all efforts in
implementing new revenue management
processes and restructuring marketing
approach
- Alleviated all A/R issues,
reducing over 60 to 3% from a previous
25% and eliminated over 90 from a
previous 20%
- Played a significant role in
attaining the following awards and
recognitions for both properties:
- The World’s Best Places to Stay,
Conde Nast Traveler Gold List: 2008-
2010–Regent Beijing
- World’s Best Business Hotels,
Travel and Leisure Readers’ Poll: 2009
and 2010–Regent Beijing
- Best Business Hotel in Beijing
Award, TTG China: 2010–Regent Beijing
- #20 in Asia’s Top City Hotels,
Travel and Leisure World’s Best Awards:
2009–Regent Beijing
- Asia’s Best MICE Hotel, CEI
Industry Award: 2009–Regent Beijing
- #36 in Top 100 Asia Hotels,
Conde Nast Traveler Reader’s Choice
Award: 2009–Regent Beijing
- Expedia Insiders’ Select: 2009–
Park Plaza Beijing Wangfujing
- #80 in Top 100 Asia Hotels,
Conde Nast Traveler Reader’s Choice
Award: 2009–Park Plaza Beijing
Wangfujing

REGENT HOTELS AND RESORTS ~ GRACE BAY
BEACH, TURKS AND CAICOS ISLANDS

General Manager, The Regent Palms–
Providenciales Oct 2006–Sep 2008

Applied dynamic leadership talents in
managing all facets of resort
operations, as well as staff apartment
buildings, remote commercial laundry
facility, large warehousing facility,
wastewater treatment plant, and
corporate office building. Masterfully
led the following entities and
contracts: resort’s HMA with the
developer; Strata Corporation (HOA);
individual rental agreements with each
owner; and lease and administration of
employee housing buildings.

Notable Achievements:

-
- Earned distinction as the first
Regent Manager of the resort
- Successfully reorganized
struggling operations by the end of 2007
- Commended for regaining a
leading position on the Island and
obtaining recognition among other luxury
resorts in the Caribbean after 16 months
of intense focused work and team
leadership within the hotel
- Honored as General Manager
“Fighter of the Year” award from Regent
and Carlson companies
- Attained significant growth in
REVPAR by 12%, ADR by 9.8%, EBIDTA by
273% to equal a 6.7% margin on revenues
of $30M
- Served as a key contributor in
receiving the following awards for
providing exceptional customer service:
- Caribbean Travel and Life “Most
Luxurious Resort” in Turks and Caicos
- Caribbean Travel and Life “Best
Hotel Spa”
- World Travel Awards “Leading
Hotel in the Turks and Caicos”
- Conde Nast’s 2008 Hot List for
the Spa
- Robb Report’s 2008 Top 100
Ultimate Escapes and Luxury Resorts in
the World

HOLLAND AMERICA LINE ~ SEATTLE, WA

Hotel Director (General Manager), ms
Statendam–600 staterooms 2006
Hotel Director (General Manager), ms
Zuiderdam–936 staterooms 2004–
2005
Hotel Director (General Manager), ms
Ryndam–600 staterooms 2002–2003

Expertly managed all Hotel and F&B
Operations, Shore Excursions and
Entertainment; coordinated with all
concessionaires. Ensured compliance with
hotel policies, procedures, and
regulations toward fulfillment of stated
objectives.

Notable Achievements:

- Assigned in Ryndam for special
South America and Antarctica complex
grand voyages
- Personally chosen for the newly
built Zuiderdam in January 2004 with the
objective of turning around struggling
operations
- Received five-star Diamond Award
from the American Academy of Hospitality
Sciences
- Entrusted to serve on the
Statendam to inaugurate and setup the
Australia, New Zealand, and Asia
itineraries

CUNARD–SEABOURN CRUISE LINES ~ MIAMI,
FLORIDA

Hotel Director (General Manager),
Seabourn Sun–360 staterooms Oct
1999–Feb 2002

Displayed unsurpassed expertise in
managing the transformation, reflagging,
and reintroduction of Cunard’s famed
Royal Viking Sun, an ultra luxury vessel
ranked as the World’s best nine years
running, as the Seabourn Sun, the new
flagship of the Seabourn fleet. Provided
strategic direction and guidance to
overall hotel operations and guest
services to include, rooms division,
food and beverage, gift shops, salon and
spa, laundry, casino, cruise staff and
entertainment, front office and
concierge, human resources, purchasing,
and shore excursions.

Notable Achievements:

- Increased guest satisfaction
ratings on average by 5% by delivering
product that exceeded guest’s
expectation and building long term
quality relationships
- Realized more than $1.5M
savings, representing 60% of all savings
for the fleet while maintaining product
integrity and service excellence


PRIOR WORK EXPERIENCE

PRINCESS CRUISES ~ Santa Clarita, CA

Hotel Director (General Manager), m/v
Regal Princess–850 staterooms 1998–
1999
Assistant Hotel Director, m/v Regal
Princess–850 staterooms 1997–1998
Assistant Hotel Director, m/v Sun
Princess–1050 staterooms 1997–
1998
Director Food and Beverage, m/v Star
Princess–800 staterooms 1994–1997
Director Food and Beverage, m/v Crown
Princess–850 staterooms 1994–1997
Director Food and Beverage, m/v Royal
Princess–600 staterooms 1994–1997


MARRIOTT HOTELS AND RESORTS ~ VARIOUS
LOCATIONS, USA

Director of Food and Beverage, Marco
Island Marriott Beach Resort, Spa and
Golf Club–736 rooms 1988–1994
Director of Food and Beverage, Portland
Marriott on the Waterfront, OR–506 rooms
1986–1988
Director of Food and Beverage, El Paso
Marriott, TX–300 rooms 1984–1986
Director of Restaurant Operations,
Chicago Downtown Marriott, IL–1100 rooms
1983–1984
Director of Restaurant Operations, St.
Louis Airport Marriott, MO–604 rooms
1979–1983
Food Production, Amsterdam Leidseplein
Marriott, Holland–340 rooms 1979

FLATOTEL LES ERABLES ~ ZINAL, VAL
D’ANNIVIER, SWITZERLAND

Chef de Reception (Front Office Manager)
1978–1979

EUROTEL–HYATT ~ MONTREUX, SWITZERLAND

Front Office 1977–1978


Education:
BACHELOR OF SCIENCE IN HOTEL MANAGEMENT,
Minor in Tourism
Centre International De Glion, Glion sur
Montreux, Switzerland
Graduated magna cum laude
Cornell University Exchange Program–F&B
Specialization


Affiliations:
PROFESSIONAL AFFILIATIONS

Vice President, Turks and Caicos Hotel
and Tourism Association
Member, American Chamber of Commerce–
Beijing
Member, Australian Chamber of Commerce–
Beijing
Member, Skal Club–Beijing–Founding Group


Skills:
- Outstanding Customer Relations
- Luxury Hotel Operations
- Quality Assurance and Service
Standards
- Strategic Sales Action Plans and
Marketing
- Guest Needs Assessment
- Cost Control and Budget
Implementation
- Profit and Loss Projection and
Analysis
- Problem Resolution and Decision-
Making
- Superior Interpersonal Skills
- Time Management and
Prioritization
- Articulate Oral and Written
Communication
- Leadership, Staff Training, and
Team Building


Additional Information:
PROFESSIONAL TRAINING

Time Management, Charles Hobbs
7 Habits of Highly Effective People,
Steven Covey
In Search of Excellence, Reengineering
the Corporation, Tom Peters
Presentations with Power, Fred Pryor
Seminars
Great California Chef's Table, Fetzer
Winery Food Center
Vessel Sanitation Program (U.S. Public
Health), Centers for Disease Control and
Prevention
British D.O.T. Certificate of
Proficiency in Survival Crafts (CPSC)
Fire Fighting Course, U.S.V.I. Fire
Department
Crisis Management & Human Behavior,
Odyssey Training Limited
Environmental Compliance Programs, Tiers
1, 2 and 3–HAL
Revenue Management
Sales and Marketing Skills I, II,
Marriott Corporation
Total Quality Management I, II, III,
Marriott Corporation
Advanced Management Skills, Marriott
Corporation
Managing Diversity, Marriott Corporation
Strategic Thinking, Online Continuing
Education
Earth Check/ Green Globe Environmental
Compliance


ADDITIONAL PROFICIENCY

COMPUTER SKILLS: Microsoft Office Suite:
Word, Excel, PowerPoint, and Outlook |
MS Access | Fidelio
LANGUAGES: Bilingual in English and
French with working knowledge in
Spanish, Dutch, and German


Reference:
Available upon request.


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