Manager - Management Resume Search
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Manager Resume


Desired Industry: Management SpiderID: 55681
Desired Job Location: Vicksburg, Michigan Date Posted: 11/10/2011
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 20000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
Results-oriented, versatile, and
customer-oriented professional with
proven track record of driving sales and
quality customer service through
effective operations management. Possess
solid background in all functional areas
of business operations and P&L
management. Adept at developing
innovative strategies that increase
sales, expand existing customer base,
and enhance department efficiencies.
Expert in coaching, training, and
developing staff, to guarantee client
satisfaction and exceed profitability
goals. Experienced in building strong
teams and improving organizational
processes and procedures. Equipped with
well-honed interpersonal and
communication skills; able to establish
and sustain profitable relations with
clients, vendors, and suppliers from
diverse backgrounds. Thrive in
multitasking in a high-pressure and
fast-changing environment utilizing
analytical, technical, and problem-
solving skills.


Experience:
ORKIN PEST CONTROL: 1996–PRESENT ~
KALAMAZOO, MI

Operations Manager 2004–Present
Oversee the entire aspect of $2M
operation with customer base of more
than 5,000, including P&L management,
human resources, and sales. Supervise
the hiring and training of sales,
service, and administrative staff.
Provide expert direction in managing
about 15-20 people, including Sales and
Service departments, along with office
managers.

- Consistently obtained
President’s Club status for the past
three years for top-notch leadership,
driving the branch to perform in the top
4% company-wide among 435 operations in
terms of employee retention, customer
retention, recurring revenue growth, and
profit margin.

Operations Manager /Troubleshooter
1998–2004
Provided expert oversight to around 17-
35 employees across five different
operations in Michigan and Indiana.

- Effectively evaluated,
implemented, and resolved issues in all
areas of operations, bringing back the
entire operations within company
standards.

Service Manager 1997–1998

- Promptly resolved production
problems and addressed all troubled
service departments resulting in
increased customer and employee
retention.

Sales Inspector 1996–1997

- Ranked among the top 15% in
sales generation from both new and
existing commercial and residential
customers within the first year.



EARLIER CAREER

Supervisor/Station Agent | AMERICAN
AIRLINES ~ Lansing, MI 1986–1995

- Successfully launched new
location, leading teams in ensuring set
up, organization, and implementation of
ground security for operations.


Education:
Bachelor of Science in Psychology |
MICHIGAN STATE UNIVERSITY ~ East
Lansing, MI

Certification for Food Processing and
Warehousing, AMERICAN INSTITUTE OF
BAKING

Certified Pest Control Operator, State
of Michigan: Categories 7a, 7b, 7d, 7f


Affiliations:
----------


Skills:
Leadership/Supervision: Adept at
equipping, motivating, and challenging
staff to meet goals and provide
excellent customer service that exceeded
sales goals. Invested in staff’s
professional development, conducting
one-on-one meetings with employees to
discuss attendance issues, provide
recommendations to address their
problems, and train them to perform
better in their tasks, particularly in
handling customer service concerns.

Customer Service: Skilled and
experienced in analyzing customers’
needs and determining changes and
adjustments needed to better suit
consumer needs. Developed innovative
solutions that provided prompt response
to customer complaints. Dealt
effectively with customers to assess
their situation, resolve issues, and
provide appropriate products and
services.

Operations: Competent in conducting
evaluation to ensure that operations
comply with standard policies and
guidelines. Experienced in overseeing
entire aspect of operations to ensure
safety and security.


Additional Information:
-----------


Reference:
Available upon request.


Candidate Contact Information:
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