Management - Management Resume Search
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Management Resume


Desired Industry: Management SpiderID: 55630
Desired Job Location: West Palm Beach, Florida Date Posted: 11/8/2011
Type of Position: Full-Time Permanent Availability Date:
Desired Wage:
U.S. Work Authorization:
Job Level: Management (Manager, Director) Willing to Travel:
Highest Degree Attained: Willing to Relocate:


Objective:
MOREY BETHEA
2003 Oakhurst Way Riviera Beach, Florida 33404 561.628.6287 mobethea@yahoo.com

OPERATIONS MANAGER
Manager with 10 years of operations leadership experience in the financial services and debt control industries. Consistently plan, analyze, and improve all aspects of credit and collections functions. Proven ability to hire, develop, evaluate, motivate, and manage cross-functional teams of employees for maximum efficiency and productivity. Strong communication, negotiation, and relationship building skills at all levels. Recognized for boosting quality and bottom-line results to meet goals.


Areas of Strength

Operations Management Customer Service & Support Business Strategy & Analytics
Credit & Collections Client Relationship Management Banking & Lending Institutions
Lien Law & Processes Team Building & Leadership Credit Reviews Regulatory Compliance
Performance Improvement Project Management Process Improvement Conflict Resolution


PROFESSIONAL EXPERIENCE

IQOR, West Palm Beach, Florida 2001 to 2007 & 2008 to Present
Assistant Vice President of Operations (2008 to Present)
Recruit, train, coach and manage call center team to surpass goals in delinquent debt recovery for business process outsourcing and third-party collections company. Drive customer location, payment processing, and complaint/legal issue resolution for optimum client relationships. Oversee quality and regulatory compliance of manual and auto-dialer call flow. Boost individual and team employee performance, morale, and retention.

Led department ranked #1 versus competition for 12 consecutive months.
Consistently exceeded collection goals, achieving 112% of targets over a full year.
Implemented manual dialing team in center that had previously used only auto-dialer.

Collections Supervisor (2001 to 2007)
Negotiated payment terms, verified ACH and credit card transactions, and resolved customer issues for Fortune 500 clientele. Trained, mentored, and retained associates to maximize productivity.

Regularly achieved 100% or above versus monthly corporate objectives.
Earned rapid promotion from initial Call Center Agent position due to quality of performance.

UNITED AUTO CREDIT CORP., West Palm Beach, Florida 2007 to 2008
Assistant Branch Manager
Underwrote, evaluated, and approved auto loans and credit applications for customers, resolving problems as needed. Hired and supervised staff managing collections on delinquent payments. Tracked and controlled branch expenses. Instrumental in repossessed vehicle sales at auction.

Offered client service and marketing for auto dealer client base to develop new business.
Administered credit process implementation/improvement and periodic credit reviews.

EDUCATION & TRAINING
Fair Debt Collection Practices Act (FDCPA) IQOR
Credit Underwriting & Loan Approval United Auto Credit
Business Management Studies Florida Agricultural & Mechanical University



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