Administrative Assocaite Resume
|Desired Industry: Customer Service/Technical Support
|Desired Job Location: Hampton, Georgia
||Date Posted: 11/3/2011
|Type of Position: Full-Time Permanent
||Availability Date: 11/03/2011
|Desired Wage: 17,500
||U.S. Work Authorization: Yes
|Job Level: Experienced with over 2 years experience
||Willing to Travel: No
|Highest Degree Attained: Bachelors
||Willing to Relocate: No
To be associated with an organization where I would have the opportunity to expand my experience, skills and knowledge for the benefit of the company. If employed, I assure total commitment while performing my job and striving for advancement.
Company: Combat Support Associate, Ltd.
Camp Arifjan, Kuwait
Position: Administrative Associate II
April 2007 Feb 2011
Duties and Responsibilities:
Provided administrative support for the department such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel.
Organized, sorted and assigned mail distribution for all the employees.
Assisted supervisor with enforcing safety directives, procedures and rules.
Maintained, tracked, and distributed company information to all employees.
Maintained employee information system.
Established, maintained, and updated files, databases, records, and other documents; developed and maintained data, and performed routine analyses and calculated in the processing of data for recurring internal reports.
Tracked leave, personnel time off records, badge application renewal chart.
Prepared the Overtime projection reports, manning roster, time sheet, and other personnel records reports on daily, weekly or monthly office reports.
Provided adequate paperwork for the Foreign National Account Opening, New Account creation for new employees and password reset.
Interpreted the customer needs describing standard US Army procedures and policies.
Received various communicative devices directly from customers for technical inspection that included items such as CPUs, Monitors, Printers, Scanners, and Digital senders, Switches, Mobiles, Radios and all other electronic items.
Performed preliminary inspection of equipment for missing and damaged parts.
Provided the status regarding the work requested to customers.
Recorded, updated and edited the details of the various work orders for all the branches related to the database stored. (MS SQL server).
Provided the information to the technicians and advised them with regard to the customer needs and coordinated the works with technicians in accordance with the priority and nature of work.
Received the repaired equipments from the branches and maintained logbooks for all work order movements.
Informed the customers after the completed the work through telephone calls and emails.
Described the work performed and condition of the equipments to the customers and completed the paperwork for closing the work orders.
Recorded, kept, and filed all paperwork related to the work in the standard ARIMS and ISO manner.
Utilizes FEDLOG and ARMYLOG to research information.
Update and operate SAMS-1 USER Computer Systems.
Trained and lead new employees and lower graded staff, as and when required.
Company: 24/7 CUSTOMER
Position: Technical Support Executive
October 2005- March 2007
Duties and responsibilities:
Troubleshooting Laptops and Desktops, Installing Software, Anti viruses and all peripherals devices like Printer, Modem, Scanner, Web camera.
Installing and configuring Operating Systems such as DOS, Windows 9x/2000/XP/2003
Configuration of Peer-to-Peer and Server-Client Networks
Installing and Configuring Microsoft Exchange Server 2003 and Lotus Server.
Configuring and managing user profiles, account restriction and password settings.
Create shared folders and configure access permission for shared folders on NTFS partitions.
Taking Backup and Restoration of Files and Folders.
Crimping of twisted pair cable to make Straight cable or Cross cable for connecting networks via Hub, Switch and Router configuration.
Competent at supporting desktop and laptop computers
Troubleshooting local user and domain user logon issues.
Configuring Local Area Networks (LANs), which can range from a few desktop workstations in a small office/home office using Hub or Switch with TCP/IP protocol.
Configuring Networks and Local Printers.
Graduation in Computer Science from Government of Kerala, India.
Diploma in Computer Hardware Network and Electronic Engineering, Indian Institute of Hardware Technology, Bangalore University, India.
Microsoft Certified Professional (MCP)
Computer Hardware (A+)
Computer Networking (N+)
24 HR HAZWOPER based on 29 CFR 1910.120.
Wheeled Vehicle Accident Avoidance The United States Army Transportation School.
DOD Information Assurance Awareness on 23 Jun 2009.
Document Control Course on 27 Oct 2009.
24 hours of SAMS 1E Operators Course on 25 March 2010.
Assembling, Configuring and Upgrading Computers.
Troubleshooting Laptops and Desktops, Installing Software, Ant viruses
And all peripherals devices like Printer, Modem, Scanner, Web camera etc.
Installing and configuring Operating Systems such as DOS, Windows 9x/2000/XP/2003/VISTA.
Installing and basics of Red Hat Linux Enterprise Edition.
Installing and Configuring Microsoft Exchange Server 2003.
Installing and Configuring Lotus Servers.
Configuring and Implementing Routing and Switching networks, creating VLAN, NAT Service and LAN Routing.
Configuring /Fine tuning TCP/IP Service for complete LAN using (DHCP/DNS/WINS/DHCP Relay Agent) Services.
Configuring /Administering Domain Users and Groups (Password Setting /Account Restrictions /Profile Settings).
Configuring Networks and Local Printers.
Backup and Restore Files and Folders.
Configuration of Peer-to-Peer and Server-Client Networks.
Installing and Configuring of Active Directory Services (ADS).
Installing Windows operating systems through Unattended and System Preparation methods.
Configuration of IIS, FTP and RAS (VPN Connection and Dialup Connection).
Software Languages: C++, Photoshop, Acrobat
Platforms: MS-DOS, WINDOWS 9x/2000/XP/2003/VISTA/7
Application Packages: MS-OFFICE SUITE (WORD, EXCEL, POWERPOINT,
English, Hindi, Malayalam, Kannada and Tamil.
Available upon request.
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