Administrative Assocaite - Customer Service Technical Support Resume S
Administrative Assocaite - Customer Service Technical Support Resume S
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Administrative Assocaite Resume


Desired Industry: Customer Service/Technical Support SpiderID: 55519
Desired Job Location: Hampton, Georgia Date Posted: 11/3/2011
Type of Position: Full-Time Permanent Availability Date: 11/03/2011
Desired Wage: 17,500
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: No
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
To be associated with an organization where I would have the opportunity to expand my experience, skills and knowledge for the benefit of the company. If employed, I assure total commitment while performing my job and striving for advancement.


Experience:
Company: Combat Support Associate, Ltd.
Camp Arifjan, Kuwait
Position: Administrative Associate II
April 2007 – Feb 2011
Duties and Responsibilities:
• Provided administrative support for the department such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
• Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel.
• Organized, sorted and assigned mail distribution for all the employees.
• Assisted supervisor with enforcing safety directives, procedures and rules.
• Maintained, tracked, and distributed company information to all employees.
• Maintained employee information system.
• Established, maintained, and updated files, databases, records, and other documents; developed and maintained data, and performed routine analyses and calculated in the processing of data for recurring internal reports.
• Tracked leave, personnel time off records, badge application renewal chart.
• Prepared the Overtime projection reports, manning roster, time sheet, and other personnel records reports on daily, weekly or monthly office reports.
• Provided adequate paperwork for the Foreign National Account Opening, New Account creation for new employees and password reset.
• Interpreted the customer needs describing standard US Army procedures and policies.
• Received various communicative devices directly from customers for technical inspection that included items such as CPUs, Monitors, Printers, Scanners, and Digital senders, Switches, Mobiles, Radios and all other electronic items.
• Performed preliminary inspection of equipment for missing and damaged parts.
• Provided the status regarding the work requested to customers.
• Recorded, updated and edited the details of the various work orders for all the branches related to the database stored. (MS SQL server).
• Provided the information to the technicians and advised them with regard to the customer needs and coordinated the works with technicians in accordance with the priority and nature of work.
• Received the repaired equipments from the branches and maintained logbooks for all work order movements.
• Informed the customers after the completed the work through telephone calls and emails.
• Described the work performed and condition of the equipments to the customers and completed the paperwork for closing the work orders.
• Recorded, kept, and filed all paperwork related to the work in the standard ARIMS and ISO manner.
• Utilizes FEDLOG and ARMYLOG to research information.
• Update and operate SAMS-1 USER Computer Systems.
• Trained and lead new employees and lower graded staff, as and when required.

Company: 24/7 CUSTOMER
Bangalore, India
Position: Technical Support Executive
October 2005- March 2007
Duties and responsibilities:
• Troubleshooting Laptops and Desktops, Installing Software, Anti viruses and all peripherals devices like Printer, Modem, Scanner, Web camera.
• Installing and configuring Operating Systems such as DOS, Windows 9x/2000/XP/2003
• Configuration of Peer-to-Peer and Server-Client Networks
• Installing and Configuring Microsoft Exchange Server 2003 and Lotus Server.
• Configuring and managing user profiles, account restriction and password settings.
• Create shared folders and configure access permission for shared folders on NTFS partitions.
• Taking Backup and Restoration of Files and Folders.
• Crimping of twisted pair cable to make Straight cable or Cross cable for connecting networks via Hub, Switch and Router configuration.
• Competent at supporting desktop and laptop computers
• Troubleshooting local user and domain user logon issues.
• Configuring Local Area Networks (LANs), which can range from a few desktop workstations in a small office/home office using Hub or Switch with TCP/IP protocol.
• Configuring Networks and Local Printers.


Education:
• Graduation in Computer Science from Government of Kerala, India.
• Diploma in Computer Hardware Network and Electronic Engineering, Indian Institute of Hardware Technology, Bangalore University, India.

• Microsoft Certified Professional (MCP)
• Computer Hardware (A+)
• Computer Networking (N+)
• 24 HR HAZWOPER based on 29 CFR 1910.120.
• Wheeled Vehicle Accident Avoidance – The United States Army Transportation School.
• DOD Information Assurance Awareness on 23 Jun 2009.
• Document Control Course on 27 Oct 2009.
• 24 hours of SAMS 1E Operator’s Course on 25 March 2010.


Skills:
• Assembling, Configuring and Upgrading Computers.
• Troubleshooting Laptops and Desktops, Installing Software, Ant viruses
And all peripherals devices like Printer, Modem, Scanner, Web camera etc.
• Installing and configuring Operating Systems such as DOS, Windows 9x/2000/XP/2003/VISTA.
• Installing and basics of Red Hat Linux Enterprise Edition.
• Installing and Configuring Microsoft Exchange Server 2003.
• Installing and Configuring Lotus Servers.
• Configuring and Implementing Routing and Switching networks, creating VLAN, NAT Service and LAN Routing.
• Configuring /Fine tuning TCP/IP Service for complete LAN using (DHCP/DNS/WINS/DHCP Relay Agent) Services.
• Configuring /Administering Domain Users and Groups (Password Setting /Account Restrictions /Profile Settings).
• Configuring Networks and Local Printers.
• Backup and Restore Files and Folders.
• Configuration of Peer-to-Peer and Server-Client Networks.
• Installing and Configuring of Active Directory Services (ADS).
• Installing Windows operating systems through Unattended and System Preparation methods.
• Configuration of IIS, FTP and RAS (VPN Connection and Dialup Connection).
• Software Languages: C++, Photoshop, Acrobat
• Platforms: MS-DOS, WINDOWS 9x/2000/XP/2003/VISTA/7
• Application Packages: MS-OFFICE SUITE (WORD, EXCEL, POWERPOINT,
OUTLOOK)


Additional Information:
English, Hindi, Malayalam, Kannada and Tamil.


Reference:
Available upon request.


Candidate Contact Information:
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