Project Manager - Engineering Resume Search
Project Manager - Engineering Resume Search
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Project Manager Resume


Desired Industry: Engineering SpiderID: 53822
Desired Job Location: Corona, New York Date Posted: 8/24/2011
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 95000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Masters Willing to Relocate: No


Objective:
Technically inclined and hands-on IT
professional, offering progressive
experience and senior-level expertise in
delivering excellent customer and
professional services.
Adept at providing knowledge and advise
to customers, partners, technical
consultants, project and resource
managers, and Implementation Delivery
Engineers in implementing EMC products.
Highly skilled at aligning IT operations
with business needs; with proven history
of success in planning, developing, and
utilizing emerging technologies to
facilitate business excellence and
competitive advantage.
Natural leader with verifiable
managerial skills, able to direct
multidisciplinary teams to ensure
productivity as well as high employee
morale in high-pressure situations.
Expert in assigning resource to meet
activity and project requirements.
Equipped with problem-solving
capabilities; able to make high-stake
decisions within fast-paced
environments. Bilingual in English and
Spanish.


Experience:
EMC CORPORATION ~ NEW YORK, NY
RESOURCE MANAGER | PROJECT COORDINATOR
MAR 2009–PRESENT

Manage NY/NJ professional service
projects valuing from 1K to 50K from
project inception to closing. Assume
full responsibility in managing,
planning, and scheduling large number of
professional service employees to
specific enterprise/commercial/TME
engagement projects across New York and
New Jersey.
Collaboratively work with Technical
Sales Group and Customer Support Service
teams for accurate delegation of
effective resources for customer
projects. Inquire issues with the
project manager or customer-facing body
on project resource fulfillment and
option of utilizing partner resources.
Present management valuable forecast
information on staffing and skill set,
as well as arrange and submit reports
regarding activity progress and time
recording management. Monitor all
current and incoming delivery resource
requirements and ensure fulfillment of
projects by prioritizing urgent
requests.

Highlights:

- Proficiently carried out
assigning of available resources by
determining needed expertise and
customer dynamics.
- Developed current information
set bearing all important data,
including skill sets, availability,
schedules, and delivery restrictions for
easy reference, rapid identification,
and fast fulfillment of delivery
resources.
- Teamed up with fellow resource
managers within and outside geography to
source and share additional delivery
resources to maximize effective resource
utilization.
- Played an integral role in
streamlining processes and systems to
track, identify, task, and plan
resources for project work.
- Remained updated with EMC’s
major product line and knowledgeable of
products’ association; maintained
communication with project management
teams to develop more concrete decision
in proper resource assignment.

CUSTOMER ENGINEER TEAM LEAD APR
2005–FEB 2009

Effectively coached and mentored Global
Service Associate Program customer
engineers to become successful with EMC
products and processes. Spearheaded the
Install and Upgrade Team in managing and
assigning requested projects to customer
engineers across the region to ensure
utmost customer satisfaction.

Highlights:

- Played an integral role in the
success of Fortune 100 accounts,
including Merrill Lynch, JP Morgan
Chase, and Bloomberg; held
accountability for the successful
hardware and software upgrades,
installations, and troubleshooting for
Fortune 500 accounts, including
Symmetrix, DMX, CLARiiON, Celerra,
McData, Brocade, and Cisco MDS SAN and
NAS solutions.
- Furnished sales and service
account managers with technical
background of service events and issues
that occurred at customer accounts
during critical DU/DL situations to
avoid and prevent recurrence of
conflicts.


CUSTOM COMPUTER SPECIALISTS, INC. ~
HAUPPAUGE, NY
HELPDESK ANALYST, THE ALTRIA GROUP
(FORMERLY PHILLIP MORRIS) JUN
2004–APR 2005

Accommodated and entertained request
calls from a user base of more than
10,000 domestic and international
employees. Proficiently prepared and
submitted detailed support request
tickets through HP OpenView Service Desk
application. Effectively mediated
between client and desk-side support
teams based on various corporate
locations.
Provided keen oversight on user accounts
in Active Directory, SAP and HP
OpenView. Implemented processing of
forms by utilizing Network, Outlook E-
mail, and Internet Access accounts.
Informed and educated end users with
advanced guidance in issues concerning
Microsoft Windows XP/Office.

Highlights:

- Efficiently solved and
troubleshot various problems through
remote connection to user computers
through SMS and NetMeeting.
- Expertly conducted diagnosis and
repair of local and network printers;
installation and configuration of
Microsoft Windows XP and Windows 2000;
as well as ghosting and imaging of
removable hard drives.

LONG ISLAND UNIVERSITY ~ BROOKVILLE, NY
HELPDESK SUPPORT TECHNICIAN SEP
2003–APR 2004

Rendered technical support and
troubleshooting services through onsite
and phone. Proficiently installed and
configured desktop computers for online
access through T1 lines.

Highlight:

- Displayed expertise in
assembling computers from individual
parts while executing specific hardware
and memory upgrades.


Education:
MASTER OF BUSINESS ADMINISTRATION, WITH
CONCENTRATION IN PROJECT MANAGEMENT: MAY
2008
New York Institute of Technology ~ Old
Westbury, NY
GPA 3.9

BACHELOR OF SCIENCE IN COMPUTER
INFORMATION SYSTEMS: MAY 2004
Long Island University–C.W. Post Campus
~ Brookville, NY
GPA 3.0

ASSOCIATE OF APPLIED SCIENCE IN COMPUTER
INFORMATION SYSTEMS: MAY 2001
Mercyhurst North East College ~ North
East, PA
GPA 3.0


Affiliations:
-------


Skills:
- TIME AND RESOURCE MANAGEMENT
- PROJECT COORDINATION
- PROCESS IMPROVEMENT
- LEADERSHIP AND COMMUNICATIONS
- ORGANIZATIONAL DEVELOPMENT
- ANALYTICAL PROBLEM SOLVING


Additional Information:
TECHNICAL EXPERTISE

Microsoft Office Suite (Excel, Word,
PowerPoint, Access, and Outlook)
Hardware Installation/Upgrade ~ Windows
XP/2000 Installation/Configuration

Active Directory Users and Computers ~
SHARP/SAP
SMS Remote Tools ~ Microsoft NetMeeting
Remote Tools

Microsoft Office Project 2003 ~ Synergy
~ Oracle CSI ~ CA Clarity Application



CERTIFICATIONS

EMC Proven Professional Certification
CompTIA A+ Certification
CompTIA Network + Certification
Microsoft Certified Professional (MCP)


Reference:
Available upon request.


Candidate Contact Information:
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