Engineering or operation support - Manufacturing Resume Search
Engineering or operation support - Manufacturing Resume Search
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Engineering or operation support Resume


Desired Industry: Manufacturing SpiderID: 53757
Desired Job Location: Austin, Texas Date Posted: 8/23/2011
Type of Position: Full-Time Permanent Availability Date: 8/29/11
Desired Wage: 45000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: No
Highest Degree Attained: Other Willing to Relocate: No


Experience:
Banner Engineering Plymouth, MN
9/2007 – 8/2011 Engineering Analyst / Design Support Specialist
Responsible for entering and maintaining engineering documentation including bills of material, routings, mechanical drawings, procedures, quality inspection and agency (CE, UL, etc.) approval documentation. Issuing and canceling stop work orders (SWO’s); process, implement and publish engineering change orders (ECO’s); manage various approval and revision controls of engineering documentation; schedule work orders for engineering builds including part sourcing and job workflow; track and analyze wireless return information (RMA’s); issue and set up new part and model numbers; coordinate the release of new products; and provide support to various projects and metric reporting. Subject matter expert (SME) for implementation and roll out of Oracle ERP system in 2009.

2/2005 – 9/2007 Domestic Customer Service Representative
Handled inbound domestic sales calls for the Southeastern US region regarding item pricing, on hand availability, problem resolution and other sales related calls as appropriate. Processed distributor purchase orders, utilized and maintained CRM database content; extensive email correspondence with both internal and external customers regarding pricing, product specifications, lead times, order status, shipment tracking and proof of delivery requests. Approved, processed and tracked returns (RMA’s); tracked and followed up on sample orders; responded to web generated leads for distributor and pricing inquiries and reviewed and corrected EDI order errors as needed. Tracked and analyzed special quote pricing and sales quotes activity quarterly for assigned salesmen; analyzed monthly sales total and created reports for region metrics. Recorded and charted weekly region sales volume; maintained and analyzed regional bonus project reports; submitted commission transfers for target distributors; generated regional point of sale and segment sales reports; and miscellaneous administrative support as needed.


Hypro Pumps New Brighton, MN
5/2004 – 2/2005 Domestic Customer Service Representative
Handled inbound domestic sales calls regarding item pricing, on hand availability, problem resolution and other sales related calls. Processed distributor purchase orders; responsible for miscellaneous requests and issues for designated accounts including forecasting, change orders, etc. as appropriate. Extensive email correspondence with both internal and external customers regarding pricing, product specifications, lead times, order status, shipment tracking and proof of delivery requests. Recorded and tracked team shipping errors and processed credit memos.


API Foils Lawrence, KS
11/2002 – 3/2004 Domestic Customer Service Representative
Handled inbound domestic sales calls regarding item pricing, on hand availability, problem resolution and other sales related calls for the Western US territory. Processed distributor purchase orders; extensive email correspondence with both internal and external customers regarding pricing, product specifications, lead times, order status, shipment tracking and proof of delivery requests. Followed up on and tracked sample to order conversions; responsible for corrective action follow up on errors and issues within territory; and responded to end user web inquiries.


Spiral Binding Company, Inc. Austin, TX
9/1999 – 10/2001 Sales Assistant
Handled inbound sales calls regarding item pricing, on hand availability, problem resolution and other sales related calls for branch office. Processed distributor purchase orders; processed all returns (RMA’s) and handled customer and vendor issues as necessary. Fulfilled product literature and sample requests; responded to specification and information requests. Primary point of contact for national accounts; assisted customers and sales team with custom production jobs including pricing estimates, art work and proof approval, delivery specifics and lead times. Handled a variety of miscellaneous sales support duties as requested.


Applied Materials Austin, TX
8/1995 – 4/1999 Executive Administrative Assistant
Provider of upper level administrative support to manufacturing and engineering work centers. Maintained department personnel files; documented and analyzed manufacturing hours and overtime to build demand needs. Organized and maintained safety program details within division supported; heavily involved with building safety committee meetings, records and inspections. Collected and analyzed manufacturing data for performance metrics; and maintained and published key performance indicators (KPIs). Organized team building events and award recognition; coordinated domestic and international travel arrangements and expense account reconciliation. NOTE: I worked as a temporary employee in human resources as a recruiting assistant from 8/1995 – 10/1995.


Education:
1/1986 Chesterfield Technical Center Chesterfield, VA Vocational – Licensed cosmetologist since 1986
6/1985 Manchester High School Richmond, VA High school graduate – general studies


Skills:
I am very proficient using Microsoft Office, Lotus Notes, Oracle and Stellent. Possess strong organization and liaison skills, always seeking ways to control costs and eliminate rework. Self starter, understand instruction well and able to work with little direction. Notably ethical, creative, and resourceful


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