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Customer or Public Relations Resume


Desired Industry: Manufacturing SpiderID: 53672
Desired Job Location: Perrysburg, Ohio Date Posted: 8/18/2011
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 37000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, More Than 75%
Highest Degree Attained: Other Willing to Relocate: Yes


Objective:
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.


Experience:
Customer Relations Representative (March 21, 2003 – June 3, 2011)
Libbey Glass (300 Madison Avenue, Toledo, OH 43604)
Maintained an ongoing professional relationship with my assigned clientele via telephone, fax, and e-mail. Processed all customer purchase orders, negotiated pricing, prepared quotes and notified customers of promotions. Prepared credits, claims, and deductions to ensure customer satisfaction. Handled shortages and overages, notified customers of tracking info on their shipments, verified warehouse inventory, provided samples and catalogs, and assisted with website navigation.

Service Coordinator (November 11, 2002 – March 20, 2003)
Keystone Auto-glass (6471 West Central Avenue, Toledo, OH 43617)
Cold calling on insurance leads for auto-glass chip repair or replacement, maintaining a level of excitement on the sales floor by training, implementing, and demonstrating new techniques to assure a higher quality of attitude with sales reps, coordinating technicians and building routes on a daily basis to send repairs in to the field, dispatching technicians to new job locations.

Store Manager (May 1, 2002 – November 8, 2002)
Monroe KOA Kampground (15600 Tunnicliffe Drive, Petersburg, MI 42790)
Responsible for opening and closing store, verifying inventory, reconciling cash, creating purchase orders for out of stock product, customer service, assisting campers to their campsite, maintenance and grounds-keeping, and night security.
I received an award for the most KOA Value Cards ever sold in one season.

Dold Homes (custom homes) (February 2, 2001 – February 1, 2002)
Office Assistant (26610 Eckel Road, Perrysburg, OH 43551)
Contracting new home development in six separate subdivisions in NW Ohio through all phases of construction, developing invoices for sub-contractors to price the cost of the job to accounts payable for materials and the cost of employment to payroll, along with setting a deadline and advising the sub what the job pays, tracking home production for executive monitoring using an excel workbook and table, drafting thank you and welcome letters to new home owners, developing advertising posters to attach to homes displaying model numbers for public relations and sales purposes, and titling and registering Perrysburg Lumber fleet and Dold family vehicles.


Education:
Associate of Arts in Business Administration (July 8, 2012)


Affiliations:
Cedar Creek Church
Zoar Lutheran Church
Concordia Lutheran Church
Bethel Lutheran Church
Calvary Assembly of God
Partners for Clean Streams
City of Toledo Department of Neighborhoods
City of Toledo Environmental Services
Lucas County Urban Forrestry Commision
Toledo Metroparks
Toledo Zoo
The Andersons
The Nature Conservnacy
Lake Erie Western Alliance for Sustainability
Lake Erie Water-keepers
Toledo Botanical Gardens
Thrivent
Habitat for Humanity
Project I am
Epilepsy Foundation


Skills:
Microsoft Office Suite, Novell/GroupWise, JD Edwards, Oracle and Peachtree.
I have received the following in house training:
2011 - A3 training
2010 - Six Sygma training
2009 - Lean/5S training
2008 - TREEmendous customer service - Allagai Learning
2007 - Through the Customers Eyes training- Rockhurst University
2006 - Social Styles training
2005 - Think Big & The Patterson Principles of selling seminar with Jeffery Gitomer



Additional Information:
I am an active member in community both socially and spiritually. I am a member and volunteer at Cedar Creek Church and Zoar Lutheran Church.
2011 – Sustainability Steering Committee seat at Libbey Glass
2010 – CPR/AED First Responder certification with American Red Cross; Thrivent/Habitat for Humanity – new home construction; Project I Am for children with autism – Rib Off beer sales proceeds; Kids Against Hunger – 40,000 meals packaged for Haiti hunger-relief; Ohio Great Dane Rescue – Festival of Lights Parade
2009 – Toledo Citizen of the month in August with Concordia Lutheran church – Pickford Park beautification project innovator; Arlington/Champion Blockwatch – reduced crime and increased neighborhood involvement; Highland Heights Neighborhood Association – City of Toledo Community Awareness; Highland Park Neighbors’ Association – 2009 Highland Park Earth Fair with LEWAS, City of Toledo, Lucas County Urban Forestry Commission, Nature Conservancy, American Rivers, Partners for Clean Streams, Terra-cycle, Wild Ones, and HHNA- Organization President; Formed NW Ohio Great Dane Meetup and Rescue
2008 – Neighborhood Beautification – Began “Toledo Pride” campaign with Mayor Carty Finkbeiner, and officially started the Earth Day neighborhood cleanups in Central-City Toledo


Reference:
Available upon request.


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