Business Analysis Project Management - Business Management Resume Sear
Business Analysis Project Management - Business Management Resume Sear
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Business Analysis/Project Management Resume


Desired Industry: Business/Management SpiderID: 53646
Desired Job Location: Huntingdon Valley, Pennsylvania Date Posted: 8/17/2011
Type of Position: Full-Time Permanent Availability Date: 08/22/2011
Desired Wage: Negotiable
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors Willing to Relocate: Undecided


Objective:
Accomplished professional for over 15 years as Project Manager, Account Service Manager, Sales Compensation and Compliance Analyst, as well as Customer Care Representative, in industries including pharmaceutical (12 years), and medical/surgical supplies.

• Experience includes project planning and management, data analysis and quality control.
• Exceptional leadership abilities, including effective delegation and team motivation
• Strong interpersonal, communication, knowledge transfer, and presentation skills. Successful in building and sustaining solid business relationships and managing client expectations. A demonstrated cross functional team player and individual contributor.
• Practiced and proficient at rapidly identifying and resolving existing (or potential) project issues.
• Working, detailed knowledge of the MS Office Suite (Word, PowerPoint, Excel, Project, Access, etc.), Internet research and Business Intelligence software: MicroStrategy and Brio.


Experience:
Senior Project Manager - SDI Health Plymouth Meeting, PA 2006 – 2009
Responsible for the management of customized data analysis projects & implementation of data marts, using a variety of data for patient level, prescription, promotional, sales and detailing data across various therapeutic markets for 15+ major pharmaceutical clients with set project objectives, while ensuring profitability and ultimate success of each project.

• Established the internal processes and procedures necessary to meet the outlined goals of each unique client project.
• Close interaction with other team members, management and outside clients to determine project scope, budget and resources to provide accurate and timely delivery of client projects.
• Responsible for managing the project lifecycle in collaboration with Sales, IT and Operational teams.
• Interfaced with the client on technical and non-technical matters from the requirements phase through completed project delivery.
• Assessed project issues and developed resolutions to meet productivity, quality, and client-satisfaction goals.
• Developed detailed work plans, schedules, resource plans, budgets and status reports, delivered and reviewed by project stakeholders.
• Functioned as an integral team member, ensuring departmental and company goals were achieved.
• Developed and maintained documentation supporting business processes, procedures, business rules as well as project plans and timelines.
• As member of the PMO team, consistently exceeded company, department and individual quarterly metrics/goals.


Manager, Account Services - ImpactRx, Inc. Mt. Laurel, NJ 2003 – 2006
Supervised team of 6 within Account Services, focusing on the production of syndicated and custom reports. Supported both external and internal client accounts through extensive product/data knowledge and high-level analytics.

• Encouraged open departmental communication with Business Development and clients to determine resources needed for client projects and turnaround time for deliverables and custom report requests.
• Ensured that all areas of Account Service department are properly trained, organized and supervised for maximum efficiency, while meeting company’s objectives for customer satisfaction.
• Team consistently met 100% of departmental goals while producing deliverables in advance of client timeline.
• Developed departmental objectives aligned with organizational goals and managed/mentored associates to establish their individual objectives, improve cross-functional communication in collaboration to a positive team approach.
• Developed opportunities for associates to increase and enhance their skills and abilities and prepare them for additional responsibility.




Senior Sample Compliance Analyst - Wyeth Pharmaceuticals St. David’s, PA 2002 – 2003
Assisted and facilitated sales and marketing with all facets relating to the distribution of samples to approved practitioners, while ensuring that all sample related processes are compliant with PDMA and CSA regulations.

• Managed sample reconciliation functions supporting field sales representatives for all pharmaceutical brand teams.
• Provided compliance reports and communicated company sample policies as well as PDMA requirements.
• Trained and certify sales forces involved in sampling activities.
• Monitored and updated sampling standard operating procedures and mid-level prescriber requirements.
• Ensured state license and DEA requirements are met for sampled practitioners.
• Managed/Audited sample fulfillment and compliance vendor procedures.

Senior Sales Analyst - Wyeth Pharmaceuticals St. David’s, PA 2000 – 2002
Responsible for the production and verification process of monthly and weekly sales and incentive compensation deliverables to Wyeth’s specialty sales force as well as incentive compensation payouts to the specialty sales organizations.

• Planned and implemented verification procedures and prepared reports for monthly and weekly incentive compensation for the Hemophilia, Oncology and Transplant sales forces.
• Acted as a business-planning liaison between area management and 50 different data suppliers to effectively communicate specific data issues related to specialty sales markets in order to prepare detailed monthly market trend reports.
• Performed in-depth, ad-hoc request for zone management by understanding requirements, sales information and processing procedures.
• Planned and coordinated all internal and external activities related to successful implementation of monthly deliverables.
• Maintained specialty sales territory alignments, rosters and product distribution records for accurate field sales reports.
• Responsible for resolving inquiries initiated by territory representatives regarding sales and compensation.

Additional experience includes:
Customer Care Representative, Wyeth Pharmaceuticals Malvern, PA 1997 – 2000
Account Manager, Delaware Valley Surgical, Boothwyn, PA 1993 – 1997


Education:
Bachelor of Science - Business Administration Management
Marywood University Scranton, PA


Skills:
Proficient in Microsoft Office Suite - Excel, PowerPoint, Word, Access; MS Project;
Business Intelligence software: MicroStrategy and Brio


Additional Information:
PHARMACEUTICAL DATA
IMS HEALTH – DDD™, Xponentฎ, Physician, hospital and patient level data


Candidate Contact Information:
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