Customer Solutions - Customer Service Technical Support Resume Search
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Customer Solutions Resume


Desired Industry: Customer Service/Technical Support SpiderID: 53539
Desired Job Location: Winnipeg, Manitoba Date Posted: 8/14/2011
Type of Position: Full-Time Permanent Availability Date:
Desired Wage: 30,000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: Yes


Objective:
20 East Gorham Street
Apt. D
Madison, WI 53703
USA
1-608-446-1908
leebush36@gmail.com
Lee Bush
August 14, 2011
Attn: Hiring manager
Dear Sir or Madam:
I have submitted for your review a copy of my current resume outlining my five most recent years of experience. I have been employed with HP Enterprise Services since November 2007, after having relocated to Wisconsin, US from northern New Hampshire. My previous experience was in field engineering, cost engineering and civil engineering technology from 1980 through 2000 where I held various positions with civil engineering companies in different locations in the US. From 2000 through 2007 I lived and worked in upper New England and held various positions there.
Since I began employment with HP in 2007 my job history has demonstrated progressive advancement and increased responsibilities beginning with the introduction of the Wisconsin healthcare account in 2008 to present. My current role with HP in Wisconsin, US involves assisting with member financial, member benefit and ACCESS portal problem resolution.
As my resume indicates I have broad experience with MS software as well as with HP Interchange and I also have experience with engineering software applications. My career highlights include the introduction of the Wisconsin healthcare account and the implementation of HP Interchange as well as twenty years engineering related experience.
Thank you for your consideration.

Sincerely,
Lee Bush
Madison, WI
USA


Experience:
20 East Gorham Street
Apt. D
Madison, WI 53703 Phone 1-608-446-1908
E-mail leebush36@gmail.com
Lee Bush
Work experience Apr 2008 - present HP Enterprise Services Madison, WI
Customer Solutions Rep II
Introduction of Badger Care Plus expansion programs in 2008
Implementation of HP/EDS Interchange
Introduction of Wisconsin healthcare account
Assist members with QMB, Medicaid, Claims, ACCESS Portal, TPL, HIPP, MAPP, E.O.B., SSIMA, Forward Health, BC+, CORE, BASIC, Child Care, and Food Share inquiries
Resolve member and county worker Badger Care Plus premium and billing inquires
Assist members in applying for WI Economic Support Programs
MS Word, MS Office, MS Outlook Express, MS Share Point, Lotus 1-2-3, MS Excel, MS Windows, HP Interchange

Nov 2007 Apr 2008 Kelly Services Madison, WI
Customer Solutions Rep
Assigned to EDS/HP as a Customer Solutions Rep

July 2007 Nov 2007 Life Staffing Madison, WI
Temporary Staffing
Temporary assignments

April 2007 June 2007 OPM Macro International St. Albans, VT
Customer Contact Center Representative
Performed CDC statistical telephone health surveys
Accumulated statistical health information
Recorded statistical health information in a multitasking environment
Determined escalated cases

Sept 2006 Jan 2007 Adecco Temporaries St. Albans, VT
Temporary Staffing
Temporary assignments

March 2005 Sept 2006 Peerless International St. Albans, VT
Machine Operations
Promoted to shift lead
Machine operations
Education Aug 1976 May 1980 Louisiana State University Baton Rouge, LA
Bachelor of Science
Major in Construction Management

Aug 1982 May 1983 Louisiana State University Baton Rouge, LA
Master of Business Administration
One year studied
Extracurricular activities ESL Language Instruction
Interests and activities Currently working on an International Studies degree.
Languages Proficient in standard English. Currently studying French communication.
Hobbies Reading, Hiking, Hostelling and Travel


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