Client Relations Manager/Director Resume
|Desired Industry: Management
|Desired Job Location: Alexandria, Virginia
||Date Posted: 5/17/2011
|Type of Position: Full-Time Permanent
||Availability Date: Immediatley
|Desired Wage: 85000
||U.S. Work Authorization: Yes
|Job Level: Management (Manager, Director)
||Willing to Travel:
|Highest Degree Attained: Bachelors
||Willing to Relocate: No
Confident, organized, and service-
oriented professional with hands-on
managerial experience in client
services, sales and marketing, food and
beverages operations, public relations,
conference, and events management within
a competitive, fast-paced environment.
Well-qualified in analyzing and solving
problems as well as in conducting
financial analysis, such as financial
planning and forecasting and capital
budgeting. Commended for the ability to
work independently or as part of a team,
while meeting critical deadlines.
GAYLORD NATIONAL RESORT AND CONVENTION
CENTER, NATIONAL HARBOR, MD
Celebrity Service and Concierge Manager
Senior Convention Service Manager
GAYLORD PALMS RESORT AND CONVENTION
CENTER, KISSIMMEE, FL
Executive Meeting Services Manager
Convention Service Manager 2003–
WESTIN DIPLOMAT RESORT AND SPA,
Convention Service and Catering Manager
OMNI NETHERLAND PLAZA, CINCINNATI, OH
Sales and Catering Manager 2000–
HOLIDAY INN, CINCINNATI, OH
Catering Director 2000
Bachelor of Arts in Communications with
Concentration in Public Relations
THE UNIVERSITY OF TOLEDO, TOLEDO, OH
CORFINIO COLLEGE, CORFINIO, ITALY
Washington Area Concierge Association
KEY ACCOUNTABILITIES AND ACCOMPLISHMENTS
- Effectively managed the overall
responsibility in overseeing all aspects
of day-to-day Celebrity Services and
Concierge departments, including but not
limited to, VIP guest registration, room
accommodations, arrangement requests,
and billing and checkout procedures to
achieve guest/customer satisfaction.
- Interacted with various staff to
deliver instructions, assign duties, and
coordinate within customer service
- Supervised and trained
employees; ensured that all staff
functions and company operations were in
adherence with work procedures and
- Rendered first-rate celebrity
services at all times through
exceptional strategic planning and
developing strong client relations to
specifically address clients’ concerns
and exceed business goals.
- Provided leadership and
direction to a staff of five celebrity
service concierges catering to the
properties elite, top VIP’s, and eight
concierges identifying needs and
requests of a 2000-room property.
- Worked closely with local
restaurant and retail managers to build
and maintain relationship with hotel and
- Collaborated with the Gaylord
national pre-opening team for the
establishment and expansion of resort
and convention center in the nation’s
capital with 2000 rooms and total of
470,000 square feet.
- Held responsibility for contract
reviews and special events with 200 to
- Hired, trained, and developed a
team of 6 convention service managers
and 13 conference coordinators.
- Ensured flawless service for
convention attendees by overseeing hotel
- Conducted site visits and
performed conference planning and
- Coordinated annual budget and
forecasting to ensure budgeted revenues
were attained and costs were controlled.
- Strategically planned and
executed conventions for 400 to 8000
attendees at 1400 rooms and 400,000-
square-foot hotel and convention center.
- Carried out the convention, from
inception to completion of guestrooms,
meeting space, trade show, production,
IT, audio visual, and VIPs.
- Gathered information and created
ideas through a variety of media to
individuals and departments to expand
understanding and retention of the
- Planned and developed conference
logistics as well as food and beverage
- Directed the food and beverages
annual budget worth more than $20M to
meet set goals.
- Met and exceeded sales goals
- Handled the execution of a
variety of events for social, corporate,
community associations, and fundraising
accounts in Southern Ohio by working
collaboratively with all vendors.
- Generated sales in all property
catering areas and trade show
- Significantly contributed to
increasing the guest satisfaction level
from 49% to 71% at concierge.
- Initiated and implemented green
initiatives within two departments in
order to reduce energy and waste to meet
expected $15K savings for the property.
AWARDS AND HONORS
Nominated for Quarterly Leader Award 1st
Alexandria Convention and Visitors
Bureau, National Military Spouse Network
Available upon request.
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