Operations Manager - Management Resume Search
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Operations Manager Resume


Desired Industry: Management SpiderID: 50442
Desired Job Location: Belleville, Michigan Date Posted: 4/27/2011
Type of Position: Full-Time Permanent Availability Date: Immediately
Desired Wage: 55000
U.S. Work Authorization: Yes
Job Level: Management (Manager, Director) Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
-------


Experience:
OPERATIONS MANAGER-CRISIS RESPONSE
DIVISION ~ HUFFMASTER CRISIS RESPONSE,
TROY, MI 2006–PRESENT

Direct and coordinate daily operational
aspects of the Crisis Response Division
focused on client management /
relations, logistics, compensation,
travel, and housing from project
conception through completion.
Ensure proper licensing for the company
to legally operate in various states
nationwide. Supervise 3,000 crisis
response officers and task to conduct
interviews / terminations / promotions,
perform background checks, compile
employee record, and conduct
disciplinary actions.
Extensively travel to job sites and
interface with clients regarding
security planning, force protection,
riot control, remote monitoring, and
others. Assume full responsibility in
purchasing required items on all jobs,
light trees, tools, uniforms, radios,
and others.

Notable Achievements:

- Played a vital role in the
implementation of auto-phone dialing
from Microsoft Access Database
- Oversaw and personalized the
company’s database “ACT,” which kept all
personnel recordkeeping information,
including photo, background checks,
personal data, job history, and all
associated documentation
- Incurred $15K annual savings for
the company through the implementation
of a new call / data plan from a new
cell phone provider
- Rendered high level of
assistance in designing two Mobile
Command Posts (MCP)
- Received $10K, the maximum
salary offered based on yearly
performance for consistently meeting all
quotas and goals assigned by the
executive management

GUARD FORCE COMMANDER-DETENTION FACILITY
~ U.S. ARMY, BAGRAM, PARWAN AFGHANISTAN
2010–2011

Applied dynamic leadership talents in
the day-to-day operations of the
facility, in compliance with federal and
international law. Spearheaded up to 60
professional U.S. Army Military Police
Officers within that facility that
detained several hundred unlawful enemy
combatants.
Prepared military police reports, such
as observation reports and disciplinary
reports sent through Battalion, onward
to the United States Sectary of Defense.

Notable Achievements:

- Honored and received the Army
Commendation Medal, Afghanistan Campaign
Medal, NATO Medal, Global War on
Terrorism Service Medal, and Overseas
Ribbon
- Served as integral member of the
facility's Standard Operating Procedures
Committee, responsible for reviewing and
implementing new procedures and policies
- Authorized all use-of-force
measures to include less-than-lethal
weapons, from the FN-303, Shotgun, X-26
Tazer, to 22% OC sprays
- Ensured the completion of all
reports produced by officers with utmost
clarity, conciseness, and accuracy

COMPOUND SUPERVISOR (SERGEANT OF THE
GUARD) ~ U.S. ARMY, BARGAM, BAGRAM AFB
AFGHANISTAN 2008–2009

Expertly managed the main floor of a
classified detention facility known as
the Bagram Theater Interment Facility
(BTIF). Mentored 80 professional Naval
and Army Military Police Officers within
this facility that detained several
hundred unlawful enemy combatants.
Pivotal in ensuring clear and concise
accuracy on the military police blotter,
observation reports, and disciplinary
reports sent to the Pentagon.

Notable Achievements:

- Exemplified remarkable
performance that earned Army
Commendation Medal, Afghanistan Campaign
Medal, NATO Medal, Global War on
Terrorism Service Medal, Over Seas
Ribbon, Good Conduct Medal, and Armed
Forced Reserve Medal
- Drastically improved all
emergency action plans pertaining to the
facility and its occupants

OPERATIONS NCOIC (MANAGER) ~ U.S. ARMY,
CAMP VICTORY, BAGHDAD IRAQ 2005–
2006

Provided expert oversight in the entire
section and troops, and sustain
operations to carryout various missions
by securing enough training, supplies,
and materials in the facilities.
Instrumental in coordinating tactical
air missions and tactical ground convoy
missions as required.
Coordinated high visibility visits of
various distinguished generals to the
theater of operations in Iraq. Fulfilled
armed escort duties and at other times
led the guests personal security teams
throughout their mission.

Notable Achievements:

- Obtained the Bronze Star Medal,
Iraqi Campaign Medal, Global War on
Terrorism Service Medal, Joint
Meritorious Unit Citation, National
Defense Service Medal, and Over Seas
Ribbon
- Utilized strong contract
negotiation skills in leasing and
purchasing facilities, as well as in
providing telecom equipment, office
automation equipment, non-tactical
vehicles, and various supplies and
materials

SOFTWARE ANALYST AND SUPPLY NCO (NON-
COMMISSIONED OFFICER) ~ U.S. ARMY
RESERVES, 8TH U.S. ARMY (CONUS) 1997–
2008

Served as the primary IT technician for
the Microsoft Network and all automation
equipment, such as computers and
printers. Functioned as the Information
Maintenance Officer (IMO), responsible
for the vetting of service members
security clearances and the supervision
of classified information kept within
the facility.
Appointed as the unit’s Supply NCO,
responsible for the units combat
equipment and the weapons stored in the
Arms Room.

Notable Achievements:

- Successfully completed three
annual training missions in South Korea
- Displayed high degree of
personal commitment and received the
Army Commendation Medal, Non-
Commissioned Officer Professional
Development Ribbon, and Overseas
Training Ribbon

INFORMATION TECHNOLOGY SPECIALIST ~
COMPUWARE CORPORATION, DETROIT, MI
1996–2005

Performed administrative, data archive,
and routine maintenance tasks on
Microsoft Windows NT, Windows 2000
servers, and Novell 4/5 Network Systems
for the company’s clients, such as
DaimlerChrysler, General Motors, Blue
Cross Blue Shield, and Delphi. Oversaw
day-to-day operations and maintenance of
Microsoft Networks, ARCserve Backup
systems, and StorageTEK Libraries.

Notable Achievements:

- Subcontracted as IT Operations
Manager to American Axle and
Manufacturing, tasked in maintaining the
IT Data Center
- Led the implementation of IT
Disaster Recovery Plan using LDRPS
(Living Disaster Recovery Planning
System) and legacy documentation to
create contingency plans for all NAFTA,
Scotland, and Brazil locations
- Convened with Y2k Team and
helped implement the ISO 9001
certification while simultaneously
working at Chrysler Financial
Headquarters



PRIOR WORK EXPERIENCE

SOFTWARE ANALYST ~ U.S. ARMY, FORT
CARSON, CO 1993–1996

- Relocated to Kuwait for 45 days
(TDY) in 1995 to install the first Video
Teleconference equipment between the
Forward Operations Base at Camp Doha and
Fort Carson, Colorado
- Earned recognition as the only
successful soldier to complete this task
- Featured in “Iron House” news
paper, a Fort Carson publication
- Chosen and deployed (TDY) to
Operation "JTF-160" in Cuba for 179 days
to configure and maintain the Novell
Network system for in-processing and
tracking all refugees within the camps;
installed internal networking cables for
the network infrastructure
- Partook as an integral part of
the installation team responsible for
installing the first exterior fiber
optic that never existed on Guantanamo
Bay’s area, which were installed in
Tactical Operation Centers (TOC) across
the U.S. ran Guantanamo area
- Earned numerous commendations
and received the Army Commendation
Medal, Army Achievement Medal, Good
Conduct Medal, South West Asia Service
Medal, Armed Forced Expeditionary Medal,
Humanitarian Service Medal, Joint
Meritorious Unit Citation, and Over Seas
Ribbon

SOFTWARE ANALYST ~ U.S. ARMY RESERVES,
70TH INFANTRY DIVISION 1991–1993

- Demonstrated remarkable
performance and received the Army
Service Ribbon and the National Defense
Service Medal


Education:
BACHELOR’S DEGREE IN MANAGEMENT ~
Northwood University, Midland, MI:
Expected Completion: Dec 2011

MOS: 31B, Graduated in Top 20% of the
Class ~ Military Police Academy, Fort
Dix, NJ: Aug 2007

COURSEWORK IN BUSINESS MANAGEMENT,
Graduated cum laude ~ Northwood
University, Midland, MI: Jun 2002

DIPLOMA IN SOFTWARE ANALYSIS ~ U.S. Army
Computer Science School: Feb 1993


Affiliations:
PROFESSIONAL AFFILIATIONS

Role Member / Position Staff Sergeant,
U.S. Army Signal Corps
Role Member / Position Staff Sergeant,
U.S. Army Military Police Corps
Alumni, Northwood University


Skills:
- High-powered, innovative, and
exceptionally skilled professional,
offering immeasurable success in areas
of Security, Law Enforcement,
Corrections, Operations, and Management.

- Offer in-depth knowledge in
identifying continuous process
improvement projects that will enable
the customer to save money while
sustaining exceptional services.

- Show competency in addressing
complex problems to effect dramatic
improvements in efficiency,
productivity, and business processes
toward successful attainment of
organizational goals.

- Excellent in leading and
training team members while maintaining
high ethical and quality standards,
professional demeanor, and a cooperative
attitude.

- Detail-oriented with extreme
capability to multitask in fiercely
competitive and fast-paced environment,
with dedication to superior service and
operational excellence.

- Currently hold a Secret Security
Clearance.


Additional Information:
PROFESSIONAL TRAINING & CERTIFICATION

Certified in OC (Oleoresin Capsicum)
“Pepper Spray” Level 2 Apr 2010
Certificate of Training “DOD Information
Assurance Awareness” Apr 2009
Certificate of Training “Detainee
Operations Course” Aug 2008
Certified in OC (Oleoresin Capsicum)
“Pepper Spray” Level 1 Jul 2008
Certificate of Training “Detainee
Reporting System v5.0 Course” Jul 2008
Certificate of Training “Anti-Terrorism
Awareness Training Level 1 May 2008
Certificate of Training “Hot / Cold
Weather Injury Prevention” May 2008
Certificate of Completion “Law of Land
Warfare” May 2008
Certificate of Completion “Media
Awareness” May 2008
Certificate of Completion “Mine
Awareness” May 2008
Certificate of Completion “Suicide
Awareness and Prevention” May 2008
Certificate of Completion “Composite
Risk Management Basic Course” May 2008
Certificate of Training “Combat
Lifesavers Course” Jan 1999


TECHNICAL PROFICIENCY

WINDOWS OPERATING SYSTEMS: 3x,
Windows for Workgroups, Windows
95/98/Vista/XP/7
SOFTWARE: Word,
Excel, PowerPoint, Access Database,
Outlook
NETWORK OPERATING SYSTEMS: Novell
Netware 3x, Novell Netware 4x, Novell
Netware 5x, Microsoft Server 2000,
Microsoft Server 2003
BACKUP ARCHITECTURES: ARCserve
and NetBackup
DISASTER RECOVER PROGRAMS: Living
Data Recovery Programming System (LDRPS)


Reference:
Available upon request.


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