Claims Analyst Administrative Office Customer Service - Customer Servi
Claims Analyst Administrative Office Customer Service - Customer Servi
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Claims Analyst/Administrative Office/Customer Service Resume


Desired Industry: Customer Service/Technical Support SpiderID: 50055
Desired Job Location: Sayreville, New Jersey Date Posted: 4/17/2011
Type of Position: Full-Time Permanent Availability Date: Immediatley
Desired Wage: 35000
U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience Willing to Travel:
Highest Degree Attained: Other Willing to Relocate: No


Objective:
Detailed-oriented, client-focused, and
highly organized professional with
proven record of success in assuming
increasing levels of responsibility.
Demonstrate outstanding ability in
providing critical support in the
development and implementation of
strategies to achieve business
objectives. Exemplified background in
general office management, compensation,
accounts payable, billing, security, and
Electronic Data Interchange (EDI)
applications. Strategic thinker with
track record of success in completing
assigned duties and consistently meeting
deadlines and objectives. Experienced in
insurance field coupled with expertise
in providing seamless insurance claims
support and customer service to clients
while exceeding performance guidelines.
Combine dynamic organizational skills,
with expertise in basic accounting
principles along with an aptitude to
independently multitask, plan, and
direct demanding operations and complex
schedules. Dedicated to maximizing
profits and creating an atmosphere of
exceptional employee morale. Verified
competency in assembling talented teams
and devising effective recruiting
strategies, coupled with strong
negotiation and problem-solving skills.
Display proficiency in using Microsoft
Office Suite (Word, Excel, and
PowerPoint), Outlook, Access, and
QuickBooks.


Experience:
PROFESSIONAL EXPERIENCE

DISABLED AND ALONE LIFE SERVICES FOR THE
HANDICAPPED INC. ~ NEW YORK, NY
Office Manager 2009-Present

- Provide expert support services
to Executive Director, staff and Board
Chairman.
- Assume full responsibility in
administering phone coverage for the
agency responding to callers, providing
with the information in a timely manner
and transferring calls to provide more
detailed responses for clients.
- Held accountability in managing
financial supports which include
reviewing bills/invoices for accuracy,
paying bills, making bank deposits,
entering financial information into
ledgers/accounting software, generating
and mailing invoices.
- Compile and analyze statistical
and variety of reports such as personal
advocate costs and expenses per member.
- Organize and coordinate special
event functions such as Annual Luncheon,
Board Meetings and Personal Advocate
Training
- Review budget information and
communicate with the Director concerning
current trends/changes.
- Prepare and schedule meetings
and schedule travel arrangements as
necessary.
- Administer in-house
publications, fundraising letters and
other mailings, generates and mails.
- Work on the Benefits
Administration and Payroll
Support/Authorization
- Provide expert assistance in
preparing reports and applications for
agency participation in a diversity of
programs and fund raising activities.
- Collaborate with the Accounting
Consultant and prepares materials for
audits.

Personal Advocate 2007-Present

- Develop strong sense of
compassion and understanding to meet
clientsí needs; analyze needs and
regularly utilize solid problem solving
skills.
- Establish and maintain strong
interpersonal and communication skills
to foster relationship with members and
families.
- Oversee the development,
assessment, and implementation of the
life plan for individuals.
- Perform and accomplish
administrative functions needed to
support the member; serve as liaison to
all individuals involved in the memberís
life by arranging applications, reports
and request for assistance, and
organizing transmission reports as
required.


CRUM AND FOSTER INSURANCE ~ MORRISTOWN,
NJ
Claims Analyst 2005-2008

- Accepted claim assignments and
identified applicability of coverage
through conducting investigations to
classify damage and settlement.
- Analyzed the method and extent
of investigation for each claim, and
made adjustments within settlement
authority.
- Reviewed recovery potential and
ensured completion of paperwork
essential for adequacy and timeliness of
investigation, assessment, and reserve
to pursue recovery.
- Assumed full responsibility in
providing excellent customer service to
all agents, insured, and others
encountered throughout the claims
handling process.

IMPERIAL FINANCIAL SERVICES ~ CAMDEN, NJ
Assistant Manager 2002-2005

- Provided expert oversight on
cash processing, wiring, checking, and
money order transactions.
- Developed and maintained
superior vendor relations, and
facilitated training to every employee
on company systems and procedures.

PRUDENTIAL INSURANCE ~ ROSELAND, NJ
1988-2002
Senior Production Operator 1995-
2002

- Spearheaded the boosting system
capacity team; communicated with system
users to determine critical data and
clear space on drives.
- Functioned as customer service
representative for Communication Billing
System involving collection of call data
as well as verification and distribution
of billing for multiple locations.
- Served as the central point of
contact for controlling that required
level of security for accessing the
mainframe applications (PICs and SMF
account codes) and associated Financial
Management applications for ADMF/RACF
administrator.
- Recorded and documented
electronic data into a single batch, and
distributed them to associates for
monthly summaries.
- Played a leadership role in
approving all access to corporate
mainframe and databases.
- Administered computer resources,
scheduled processing jobs in JobTrac,
and recorded daily system usage.
- Received 5 Annual Awards for
Perfect Attendance.


Education:
EDUCATION

Coursework toward Bachelorís Degree in
Business Administration
VIRGINIA UNION UNIVERSITY ~ RICHMOND, VA


Affiliations:
-----


Skills:

CORE STRENGTHS

Record Management
Workflow Planning and Scheduling
Office Administration
Strategic and Tactical Planning Client
Relations Management
Process Improvements
Accurate Estimation/Calculations
Database Management
Leadership and Teambuilding


Additional Information:
-----


Reference:
Available upon request.


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